If a PS5 game is stuck, queued, or fails to install, start with Downloads/Uploads and PlayStation’s service status, then check storage and network settings. Use the exact error code to choose the right remedy; save Safe Mode maintenance for persistent problems, and avoid reset options unless you have backed up anything you need to keep.
Start with the download queue and PlayStation status
- Open Downloads/Uploads, select the game, and choose Pause, then Resume.
- If it still will not start, select Cancel and Delete. Find the game in Game Library and try downloading it again.
- Check PlayStation Network service status. If there is an alert affecting downloads or gaming services, wait for service to recover before repeatedly changing console settings.
Pausing and resuming is the least disruptive first step. Canceling and deleting removes the current download so you can start it again; it is not the same as resetting the console. PlayStation’s game-download troubleshooting guide covers these queue steps and the checks below.
As an Amazon Associate I earn from qualifying purchases.
Check storage before retrying an installation
Compare the game’s required space with the PS5’s available storage. To see the game’s listed size, open Game Library, select the game, choose …, then View Product. Check available capacity at Settings > Storage.
PlayStation advises that an installation may require approximately twice the free space required. This is PlayStation’s support guidance, not a guarantee that every game needs exactly twice its listed size. If there is not enough room, delete or move content you no longer need and check storage again.
#1 Best Overall
- Heighten Your Senses. Discover Deeper, highly immersive gaming experiences.
- Feel your in-game actions and environment simulated through haptic feedback
- Chat online through the built-in microphone or connect a headset directly via the 3.5mm jack
- Play on more devices Connect using a USB Type-C cable or Bluetooth wireless technology so you can easily play on more devices including Windows PC and Mac computers, Android and iOS mobile phones.
- Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range titles
If your storage check shows you need more room, you can consider extended storage or a compatible M.2 SSD. Verify PlayStation’s current compatibility requirements before buying a drive; do not assume any particular model will work.
If the code is CE-107872-5
PlayStation defines CE-107872-5 as “There is not enough free space on the console storage.” Check Settings > Storage and make room on the console. The approximate-twice-space guidance can explain why an installation may fail even when the game’s listed download size seems to fit.
Rank #2
- Haptic feedback - Feel physically responsive feedback to your in-game actions with dual actuators which replace traditional rumble motors. In your hands, these dynamic vibrations can simulate the feeling of everything from environments to the recoil of different weapons. .Operating temperature : 41 °F to 95 °F (5 °C to 35 °C)
- Adaptive triggers - Experience varying levels of force and tension as you interact with your in-game gear and environments. From pulling back an increasingly tight bowstring to hitting the brakes on a speeding car, feel physically connected to your on-screen actions.
- Built-in microphone and headset jack - Chat with friends online using the built-in microphone or by connecting a headset to the 3.5mm jack. Easily switch voice capture on and off at a moment’s notice with the dedicated mute button. Internet and account for PlayStation Network required.
- DualSense Controller PS5 and PC compatible. Not compatible with PS4.
- PS Remote Play requires Remote Play App connected to Wi-Fi, PS4 or PS5 console with the latest system software and compatible game. A PS4 or PS5 console with a wired connection via a LAN cable is recommended. Version 4.0 of the Remote Play App on iOS and iPadOS or version 4.1 on macOS is required for games to be playable with the controller over Bluetooth.
Test the network if a download is stalled or an installation fails
Run Settings > Network > Connection Status > Test Internet Connection. If the connection test fails or the download remains stalled, check service status and try the applicable network steps below. For Wi-Fi, moving the console closer to the router and removing obstructions is relevant guidance, though it is not a guaranteed fix for every stalled download.
The Tool Desk
Outbyte PC Repair FREEClear out junk files and repair common Windows errorsFree Scan →Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →If the code is CE-107527-2
PlayStation labels CE-107527-2 “Installation failed.” Its recommended sequence is:
Rank #3
- Bring gaming worlds to life - Feel your in-game actions and environment simulated through haptic feedback*. Experience varying force and tension at your fingertips with adaptive triggers*
- Find your voice, share your passion - Chat online through the built-in microphone. Connect a headset directly via the 3.5mm jack. Record and broadcast your epic gaming moments with the create button
- A gaming icon in your hands - Enjoy a comfortable, evolved design with an iconic layout and enhanced sticks. Hear higher-fidelity** sound effects through the built-in speaker in supported games
- Multi-device connectivity - Connect using a USB Type-C cable or Bluetooth technology and easily play on more devices including Windows PC and Mac computers.
- Elevate PC gaming with advanced features like haptic feedback and adaptive triggers in a range of blockbuster PC titles.
- Restart the PS5.
- If possible, connect the console to the internet with a wired connection.
- Reconfigure the network at Settings > Network > Set Up Internet Connection.
- If you use Wi-Fi, move the console closer to the router and remove obstructions.
- Turn off the router, wait at least five minutes, then turn it back on.
- Open Settings > Storage, delete the game data that failed to install, and download the game again.
Update system software and use Safe Mode only if needed
Install the latest PS5 system software before moving to deeper troubleshooting. If queue, storage, and network checks do not resolve a persistent download or installation issue, follow PlayStation’s download troubleshooting guidance for Safe Mode maintenance.
To start Safe Mode, turn the console off, then press and hold the power button; release it after the second beep. Connect the controller by USB and press the PS button. Available options include updating system software, Repair Console Storage, and Clear Cache and Rebuild Database. PlayStation says Repair Console Storage does not erase data. These maintenance choices are distinct from reset options.
Rank #4
- Ultra Customizable Controls
- Mappable Back Buttons
- DualSense Wireless Controller Features Built In
- Replaceable Stick Modules and Caps
Restore Default Settings does not delete stored games, apps, screenshots, video clips, or saved data. By contrast, Reset PS5 and Reset PS5 (Reinstall System Software) delete all user data. Back up anything you need before selecting either of those options, and reserve them for later troubleshooting when less disruptive steps have failed. See PlayStation’s Safe Mode guide for the option descriptions.
Windows Errors? Fix Them Before They Spread
Repair common Windows errors and clear accumulated junk for a smoother, more stable PC - no reinstall needed.Free scan · no reinstallCrashes, No Sound, or Screen Glitches?
Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteCheck account access if a game is locked or missing
A missing or locked game may be an account or license problem rather than a failed download. Check that you are signed in to the account that owns the game, review transaction history, and check whether the title is hidden. If the game is shared from another account, review Console Sharing and Offline Play. You can also restore licenses using PlayStation’s license restoration instructions. If the purchase is still missing or locked, contact PlayStation Support.
Best Value
- Enjoy precise, comfortable control over 10,000+ supported Steam games.
- Easily pair the controller directly to your Windows PC via Bluetooth or play as you charge with the included USB Type-C cable
- Stay paired with up to four different Bluetooth devices, making it easy to enjoy the controller across Windows PC, Mac, PS5 consoles and smartphones. Discover more connection tips and tricks at playstation.com/pair-dualsense
- Access the latest available controller firmware directly from your PC with the free-todownload PlayStation Accessories app
- Play games streamed from your PS5 or PS4 console to your PC via the PS Remote Play App
Look up other error codes and contact support
Error codes can indicate different causes, including network, server, storage, or installation conditions. Search the exact code in PlayStation’s PS5 error-code index rather than applying a fix for a different code.
If the problem continues, contact PlayStation Support. Include the exact error code or message, what you were doing and the steps that reproduce the problem, the date and time it occurred, and a screenshot or video if available.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
Quick wins for a faster PC:
Scan for outdated or missing drivers - takes under a minuteDriver Scan →Clear out junk files and repair common Windows errorsFree Scan →
