If friends are missing from Samsung Health Together, first finish Together setup and connect your contacts, then check contact syncing. If the person still does not appear, add them directly with a QR code or an invitation link. Samsung’s current instructions do not identify one universal cause or guaranteed reset for a friend who remains missing.
1. Finish Together setup and connect your contacts
Samsung’s current US instructions describe Together as an Android-phone feature. On your phone, open Samsung Health, tap Together, choose Get started, allow access to your phone contacts, confirm your phone number, and tap Start. Samsung says connecting contacts is required for challenges and related Together activities. See Samsung’s Together setup guide.
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If you use a tablet, start and set up Together on a phone first. Samsung’s US guide says tablet use must be enabled after setup on a phone.
2. Check whether contact syncing is on
In Samsung Health, open Together and its settings, then look for Keep contacts synced. Samsung describes this setting as automatically syncing Samsung Health users in your phone contacts to your Together friend list. The exact menu label can differ: Samsung’s older Canada guide places the option under Find and manage friends, and notes that screens and settings may vary by country. Use the labels shown in your installed app if they differ from these examples. The regional guide is available at Samsung Canada’s Together guide.
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3. Add the person directly
Contact syncing is a convenience, not the only way to add a friend. In Samsung Health, open Together and Friends. If prompted, tap Connect, then use whichever method suits you:
| Method | When to use it | What to do |
|---|---|---|
| QR code | Both people can open their Samsung Health profiles. | Scan the other person’s Samsung Health QR code to add them. |
| Invite link | You need to send the friend an invitation remotely. | Choose Invite and share the link by text, email, or another available method. |
Samsung documents both options in its US Together guide; its Canada guide also describes QR-code and invitation methods.
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4. Understand what privacy settings can—and cannot—fix
Together settings let you choose who can see your step count, whether new friends are automatically added to the leaderboard, and who can send challenge invitations. These controls govern visibility and challenge activity; Samsung does not describe them as fixes for a contact missing from the friend list. Check them if a friend is already connected but cannot see your steps or interact with challenges.
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5. If the friend is still missing
If setup, contact connection, syncing, and both direct invitation methods have not worked, check Samsung Health for an available update and contact Samsung Support through the Samsung Members app or Samsung’s support channel. Samsung’s current Together guide does not publish a general fault diagnosis or a guaranteed reset procedure for this persistent problem.
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- YOUR RUN, YOUR COACH: Step up your running routine with a Running Coach³ that analyzes your performance and gives you real-time feedback. Training for an event? Try specific programs built for 5Ks, marathons and more.
- NEW DESIGN. LIGHTWEIGHT FEEL: Maximize your days with a minimalist design. The sleek, thinner-than-ever silhouette makes Galaxy Watch8 look as good as it functions. With a snug fit and sporty style, it gives you readings without getting in your way.
- A PERSONAL ASSISTANT, RIGHT ON YOUR WRIST: Your Watch just became your personal assistant.⁴ Stay one step ahead of your day with a watch that helps you navigate your tasks and to-do lists.
A historical Samsung Canada support record described a specific defect in which declining a health-data consent prompt could delete Together data and prevent reactivation in an affected app version. That record concerned a past issue, not a general explanation for missing friends now. Its temporary workaround is not a routine current fix; do not delete app data or reinstall the app on that basis. The historical record is at Samsung Canada Cyber Support.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Why app permissions matter
Samsung’s Galaxy Store listing identifies Contacts for the Together friend list, Camera for scanning Together QR codes, and Phone for Together phone-number confirmation. If one of those actions is unavailable, check the corresponding permission in your phone’s app settings. The listing specifies Android 10.0 or later; requirements and app availability can change, so confirm the current listing for your device and region at Samsung Health in the Galaxy Store.
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