If Fizz mobile data, calls, or texts are not working, test each service separately before changing settings: calls, SMS, web browsing with Wi-Fi off, and MMS. A fault with one service does not necessarily mean the others are down. Check your plan and coverage first, then follow the steps for the service that is failing.
Start by identifying what is not working
Use your phone’s native calling and messaging features for these tests. Messages sent through WhatsApp, Telegram, or another internet app are not SMS: they need a working internet connection, while SMS uses the mobile network.
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- Make and receive a phone call.
- Send and receive an SMS using the phone’s regular messaging app.
- If your plan includes data, turn Wi-Fi off and try loading a web page.
- Send and receive an image by MMS.
If you recently transferred your number to Fizz, wait for the transfer-confirmation text before relying on these results. Fizz says a transfer can take 2 to 24 hours.
Fix Fizz mobile data or internet that is not working
- Check your plan. Your plan must include mobile data for the phone to connect to Fizz mobile internet.
- Check the phone’s connection settings. Turn on mobile data, turn off Wi-Fi temporarily for the test, and make sure airplane or offline mode is off. Check that a device data-usage limit is not blocking access.
- Reconnect to the network. Restart the phone and confirm that network selection is set to automatic and selects Fizz. Check whether the location has coverage.
- Check the APN on Android. Fizz’s published settings are below. Menu names vary by phone; the APN type may be listed as “Internet + MMS.”
| Android APN field | Value |
|---|---|
| APN | mobile.bm |
| MMSC | http://mms.mobile.bm |
| MMS proxy | mmsproxy.mobile.bm |
| MMS port | 80 |
| APN type | default,mms,supl |
Fizz account holders can request configuration notifications in My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications. A misconfigured APN can prevent mobile data and MMS from working even when calls and SMS still work.
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- On iPhone, check for updates. Fizz’s APN guidance says to update iOS and accept a carrier-settings update if one is offered.
- Cross-test the SIM if possible. Try it in another compatible phone. If the problem follows the SIM, it is less likely to be confined to the original phone; if it occurs only on one phone, investigate that device’s settings or compatibility.
Fix weak or unavailable Fizz signal
Check Fizz’s coverage map for your location, then confirm that the phone automatically selects the network. Signal from ground-based antennas can be weakened by concrete, steel, aluminum, mountains, valleys, and forests, so reception may vary indoors and across nearby locations.
Fizz distinguishes the subscription area from the coverage area. The coverage area determines where your plan includes calls, texts, and data; subscription availability is a separate geographic question. A phone normally connects to Fizz first and may switch to a partner network where Fizz is unavailable. The label Fizz EXT indicates partner-network use. Fizz describes partner-network use as occasional, with most usage remaining in the subscription area.
Rank #2
- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with other CDMA carriers, and it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
- Camera: 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 2 MP, f/2.4, (macro). Battery: 5000 mAh, non-removable | A power adapter is NOT included.
- Restart the phone and check automatic network selection.
- If Fizz is not providing an adequate signal at that location, try the wider-area partner network when it is available.
- If the issue continues, consider resetting network settings. This can reset Wi-Fi and Bluetooth settings as well as cellular preferences, so you may need to reconnect saved Wi-Fi networks and pair Bluetooth devices again.
Fix Fizz calls that fail
- Check that your plan includes minutes, restart the phone, and confirm automatic network selection.
- Check call-blocking settings and other phone settings that could prevent calls.
- If calls outside Canada or the United States are failing, check the current calling and travel terms in your Fizz account. Fizz’s outbound-call FAQ says such calls are not available under the conditions described there, and terms can change.
- If the basic checks do not help, reset network settings or try the SIM in another compatible phone if one is available.
If calls fail but data or texts still work, check VoLTE
Voice over LTE (VoLTE) deserves particular attention when calling stops while data or texts continue to work, especially with an older phone or SIM. Fizz says its 3G withdrawal began in Quebec and Ottawa-Gatineau on July 31, 2025, was completed in Manitoba on December 31, 2025, and was scheduled to begin in Peterborough on October 15, 2026. A phone or SIM that is not VoLTE-compatible can progressively lose calling service, including calls to 9-1-1. Check compatibility for your specific phone and SIM with Fizz; do not assume every device is affected in the same way.
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- Check that your plan includes outgoing SMS, then restart the phone and send a test from its native messaging app.
- Check available message storage and whether the recipient is blocked. Install available phone software updates.
- If the problem persists, check the phone’s SMSC configuration, coverage, and RCS settings.
- If you recently moved your number from an iPhone to a different brand of phone, unregister the number from iMessage using the iPhone or Apple’s support site.
Fizz says incoming SMS are free, including while roaming. That does not mean outgoing SMS or other services are included in every plan.
Rank #3
- Seamless Connectivity with Dual SIM Flexibility** – This 4G unlocked smartphone is designed to work flawlessly with T-Mobile LTE and Wi-Fi Calling networks. It's also compatible with popular virtual carriers like Metro by T-Mobile, Mint Mobile, Ultra Mobile, Tello, Boost Mobile, and more. For detailed compatibility with your carrier's Bring Your Own Device program, it's best to consult with them directly. Please note, this device is not compatible with AT&T, Cricket, or CDMA networks such as Verizon and Sprint. Nano SIM cards are sold separately.
- Experience Luxury on a Bigger Screen** – The expansive 6.79” HD+ display delivers stunning visuals with deep contrasts and vibrant colors, transforming every video, game, or photo into a visually compelling experience. Perfect for those who demand more from their screens.
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When several services fail or the checks do not help
If calls, SMS, and data all fail, check your account and current Fizz support notices, then contact Fizz support if needed. These troubleshooting steps cannot establish whether there is a live outage at your particular place and time. Do not assume the phone is defective or buy equipment before checking service entitlement, coverage, settings, and SIM compatibility.
Quick Recap
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