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If your Arlo camera is offline, start with its power and your internet connection, then check Wi-Fi credentials, signal, and model-specific setup requirements. Save camera removal and factory reset for last: Arlo says the steps vary by model, and resetting a SmartHub or Base Station can mean re-adding its cameras.
1. Check the camera’s power and battery
For a wire-free camera, make sure the battery is installed correctly and charged. Arlo recommends keeping the charge above 25% to help avoid intermittent streaming and Wi-Fi fluctuations; its guidance says a low-battery notification appears at 15%. If the battery is depleted, charge it before trying to reset the camera. For a wired camera, check that the cable is firmly connected and the outlet has power. Arlo recommends compatible Arlo cable accessories and advises against third-party charging cables. See Arlo’s offline-camera troubleshooting.
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2. Check whether the internet or hub is down
Check whether other devices connected to the same home network can get online. If they cannot, restart the router: unplug it, wait 30 seconds, then reconnect it. If internet access still does not return, contact your internet provider.
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3. Recheck Wi-Fi network details after a change
A new router, Wi-Fi password, or camera location can leave a camera trying to use old network details. Most Arlo devices use 2.4 GHz Wi-Fi. For Arlo’s documented Wi-Fi change process, connect your phone to the same 2.4 GHz network you want the camera to use. Put the camera in Standby Mode; for a wire-free camera, Arlo recommends at least 30% battery before changing networks. Follow the instructions for the exact camera model at Arlo’s Wi-Fi network change guide.
Pro 5S is a specific exception: Arlo says it can use 5 GHz only after its initial installation on 2.4 GHz. Do not assume that another Arlo model supports the same bands or setup flow.
4. Use the setup method for your camera
If the camera was working before but now cannot reconnect, use the network-change instructions for that model rather than treating it as a first-time installation. If you are setting it up again and the app cannot discover it, check whether the discovery instructions apply to your device. Arlo’s QR-code discovery steps cover only specified devices; newer devices use Bluetooth during installation. The discovery guide lists the supported models and steps: Arlo device discovery troubleshooting.
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If you are switching a camera from a SmartHub or Base Station to a direct Wi-Fi connection, Arlo instructs users to remove and re-add the camera. Direct Wi-Fi also changes local-storage availability, so check the model’s storage details before switching. See Arlo’s connection-mode instructions.
5. Improve signal and reduce interference
Move the camera nearer to its router or SmartHub/Base Station while troubleshooting. Arlo recommends keeping it at least 10 feet (3 meters) from the router or hub and at least 6.5 feet (2 meters) from other Arlo devices to reduce interference. Walls, ceilings, and other major obstructions can weaken the connection.
- Temporarily move the camera or hub to see whether a shorter, clearer path improves connectivity.
- Check whether nearby wireless or electrical equipment is interfering; test with that equipment moved or switched off where practical.
- If the router allows it, try a less crowded Wi-Fi channel.
These are troubleshooting steps, not a guarantee that a particular distance or channel will fix every installation. Arlo’s recommendations are in its offline-camera guide.
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6. Run the app’s connection test if your model supports it
Arlo provides an in-app connection test for certain newer cameras and doorbells, not every model. If your device is listed as supported, run the test in the Arlo app and use its result to assess the connection. If the test is unavailable, continue with the model’s support instructions rather than assuming the camera is defective. See Arlo’s connection-test guidance.
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An outdoor camera may temporarily shut down if it gets too hot or cold; Arlo says the app displays a warning in that situation. If temperature does not explain the outage and your home network appears to work, check Arlo service status for a service disruption.
8. Remove or reset the camera only after other checks
Arlo recommends trying the earlier checks before removing a camera, factory-resetting it, or reinstalling it. The reset control and procedure differ by model, so use the instructions for the exact camera. Removing an offline camera from your account may not factory-reset it; follow the physical reset procedure when the model’s instructions require one. Start with Arlo’s model-specific reset and reinstallation guidance.
Resetting a SmartHub or Base Station is a separate and more disruptive step: it can remove connected cameras from the account, meaning you will need to add them again. Use the hub’s own instructions and avoid resetting it as a first response to one offline camera. See Arlo SmartHub and Base Station troubleshooting.
Quick Recap
Choose the next step by symptom
| What you see | What to check first |
|---|---|
| Camera has no power or a depleted battery | Charge and reseat its battery, or check the wired connection and outlet. |
| Other devices are also offline | Restart the router; contact your internet provider if service does not return. |
| Camera went offline after a router, password, or location change | Update its Wi-Fi using the exact model’s process and the required network band. |
| Camera is online only near the router or hub | Investigate signal path, obstructions, placement, and interference. |
| Camera cannot be found during setup | Use the discovery method supported by that model, such as QR code or Bluetooth. |
| Only cameras connected through a SmartHub/Base Station are affected | Check the hub’s internet connection and status before considering a hub reset. |
| Network checks look normal, but service is unavailable | Check Arlo service status and the app for a temperature warning. |
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