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Find out whether the problem is your phone or the WiFi network
Try loading a webpage after each troubleshooting step so you can tell whether the change helped. If only one app or website fails while other sites work, the issue may be limited to that app or site rather than the WiFi connection.
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- Other devices also have no internet on this WiFi: focus on the router, modem, internet service, or whoever manages the network.
- Other devices work, but your Android phone does not: focus on the phone’s connection or settings.
- Your phone works on another WiFi network: the original network is more likely to be the problem.
- Your phone fails on multiple WiFi networks: investigate the phone, its settings, or a downloaded app.
Google Pixel Help notes that when a phone connects to WiFi but still has no internet, the problem is most likely with the internet connection. Its troubleshooting steps also check the phone, so use the comparisons above rather than assuming the network is at fault.
Reconnect your Android phone to WiFi
Start with reversible steps. Menu labels vary by Android version and manufacturer, so look for WiFi or Internet in Settings if the exact wording differs. Test a webpage after each step.
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- DUAL-BAND WIFI 6 ROUTER: Wi-Fi 6(802.11ax) technology achieves faster speeds, greater capacity and reduced network congestion compared to the previous gen. All WiFi routers require a separate modem. Dual-Band WiFi routers do not support the 6 GHz band.
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- Open Settings, find WiFi or Internet, turn WiFi off, wait briefly, then turn it back on.
- Make sure Airplane mode is off. If it is already off, toggle it on and back off, then reconnect to WiFi.
- Restart the phone and try loading a webpage again.
On Android versions that support it, you can also reset the connection from Quick Settings: swipe down from the top of the screen, touch and hold Internet, then tap Reset. Do not use this during a phone or video call; the reset ends the call. See Android Help’s WiFi connection instructions for connection and saved-network guidance.
Complete sign-in on public WiFi
Hotels, airports, cafes, and other public hotspots may require you to sign in or accept terms after your phone joins the WiFi network.
Rank #2
- Dual-band Wi-Fi with 5 GHz speeds up to 867 Mbps and 2.4 GHz speeds up to 300 Mbps, delivering 1200 Mbps of total bandwidth¹. Dual-band routers do not support 6 GHz. Performance varies by conditions, distance to devices, and obstacles such as walls.
- Covers up to 1,000 sq. ft. with four external antennas for stable wireless connections and optimal coverage.
- Supports IGMP Proxy/Snooping, Bridge and Tag VLAN to optimize IPTV streaming
- Access Point Mode - Supports AP Mode to transform your wired connection into wireless network, an ideal wireless router for home
- Advanced Security with WPA3 - The latest Wi-Fi security protocol, WPA3, brings new capabilities to improve cybersecurity in personal networks
- Tap the sign-in notification if one appears.
- If there is no notification, open a new browser page to prompt the hotspot’s sign-in screen.
- If the page still does not appear, forget the network, turn WiFi off and on, reconnect, and complete any sign-in or terms prompt.
When multiple devices fail on the same WiFi
If the network serves several devices and none can reach the internet, check the equipment and service before changing phone settings. Restart only equipment you own or are authorized to manage, and follow its manual.
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- Unplug the router and modem power cords for 15 seconds, then reconnect them.
- Wait a few minutes for the equipment to restart and its status lights to return to normal.
- If several devices remain offline or the lights stay abnormal, contact your internet provider or the network administrator. A service outage or provider-side issue may need their help.
When the problem follows your phone
Forget and rejoin the WiFi network
In your phone’s WiFi settings, select the affected network and choose Forget or Forget network. Select it again, enter its password, and test a webpage. The menu wording varies across Android devices.
Rank #3
- NIGHTHAWK WIFI 6 ROUTER FOR YOUR WHOLE HOME: Delivers fast, reliable WiFi across every room of your apartment or small home for streaming, gaming, video calls, and smart home devices, all running at the same time without slowing each other down.
- WORKS WITH YOUR EXISTING INTERNET SERVICE: Pairs with your existing modem or gateway via ethernet. Compatible with most cable, fiber, DSL, and satellite providers. Some gateways and modem router combos may require bridge mode. No coax needed.
- SET UP AND MANAGE YOUR NETWORK WITH THE NIGHTHAWK APP: Download the free Nighthawk app on iOS or Android for guided setup. Manage WiFi, run speed tests, pause devices, and set up guest networks from anywhere. Active internet required.
- READY FOR THE DEVICES YOU ALREADY OWN: Your phones, laptops, and TVs work right out of the box. WiFi 6 delivers speeds up to 1.8 Gbps across 2.4 GHz and 5 GHz bands. Backward compatible with WiFi 5 and earlier.
- COVERAGE IN EVERY ROOM: Covers up to 1,500 sq. ft. for up to 20 connected devices. Walls, floors, and interference can reduce range. Larger or multi-story homes may benefit from a NETGEAR Orbi mesh WiFi system.
Check whether a downloaded app is interfering
Google’s detailed safe-mode guidance is for Pixel phones. If your Pixel’s WiFi works in safe mode, a downloaded app is a likely cause. Restart the phone normally, then remove recently installed apps one at a time, testing WiFi after each removal. Safe-mode steps differ by phone model; consult the manufacturer’s instructions if you do not have a Pixel.
Set date and time automatically
On Pixel phones, Google recommends automatic time as a check for WiFi connection problems. Look in the phone’s date and time settings for the automatic time option; the path and label can differ on other Android devices.
Rank #4
- 𝐅𝐮𝐭𝐮𝐫𝐞-𝐏𝐫𝐨𝐨𝐟 𝐘𝐨𝐮𝐫 𝐇𝐨𝐦𝐞 𝐖𝐢𝐭𝐡 𝐖𝐢-𝐅𝐢 𝟕: Powered by Wi-Fi 7 technology, enjoy faster speeds with Multi-Link Operation, increased reliability with Multi-RUs, and more data capacity with 4K-QAM, delivering enhanced performance for all your devices.
- 𝐁𝐄𝟑𝟔𝟎𝟎 𝐃𝐮𝐚𝐥-𝐁𝐚𝐧𝐝 𝐖𝐢-𝐅𝐢 𝟕 𝐑𝐨𝐮𝐭𝐞𝐫: Delivers up to 2882 Mbps (5 GHz), and 688 Mbps (2.4 GHz) speeds for 4K/8K streaming, AR/VR gaming & more. Dual-band routers do not support 6 GHz. Performance varies by conditions, distance, and obstacles like walls.
- 𝐔𝐧𝐥𝐞𝐚𝐬𝐡 𝐌𝐮𝐥𝐭𝐢-𝐆𝐢𝐠 𝐒𝐩𝐞𝐞𝐝𝐬 𝐰𝐢𝐭𝐡 𝐃𝐮𝐚𝐥 𝟐.𝟓 𝐆𝐛𝐩𝐬 𝐏𝐨𝐫𝐭𝐬 𝐚𝐧𝐝 𝟑×𝟏𝐆𝐛𝐩𝐬 𝐋𝐀𝐍 𝐏𝐨𝐫𝐭𝐬: Maximize Gigabitplus internet with one 2.5G WAN/LAN port, one 2.5 Gbps LAN port, plus three additional 1 Gbps LAN ports. Break the 1G barrier for seamless, high-speed connectivity from the internet to multiple LAN devices for enhanced performance.
- 𝐍𝐞𝐱𝐭-𝐆𝐞𝐧 𝟐.𝟎 𝐆𝐇𝐳 𝐐𝐮𝐚𝐝-𝐂𝐨𝐫𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐨𝐫: Experience power and precision with a state-of-the-art processor that effortlessly manages high throughput. Eliminate lag and enjoy fast connections with minimal latency, even during heavy data transmissions.
- 𝐂𝐨𝐯𝐞𝐫𝐚𝐠𝐞 𝐟𝐨𝐫 𝐄𝐯𝐞𝐫𝐲 𝐂𝐨𝐫𝐧𝐞𝐫 - Covers up to 2,000 sq. ft. for up to 60 devices at a time. 4 internal antennas and beamforming technology focus Wi-Fi signals toward hard-to-reach areas. Seamlessly connect phones, TVs, and gaming consoles.
Reset WiFi and Bluetooth settings on Pixel
As a later Pixel troubleshooting step, go to Settings > System > Reset options and review the available reset options for Bluetooth and WiFi settings. Read the confirmation screen before proceeding: reset effects can vary, and you may need to reconnect saved networks and devices. Other manufacturers may use a different path or offer different reset choices.
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Check for a system update
After reconnecting, check your phone’s system update settings. An available update may include fixes; the menu path depends on the device and Android version.
Best Value
- Dual band router upgrades to 1200 Mbps high speed internet (300mbps for 2.4GHz plus 900Mbps for 5GHz), reducing buffering and ideal for 4K stream
- Full Gigabit Ports - Gigabit Router with 4 Gigabit LAN ports, ideal for any internet plan and allow you to directly connect your wired devices
- Boosted Coverage - Four external antennas equipped with Beamforming technology extend and concentrate the Wi-Fi signals
- MU-MIMO technology - (5GHz band) allows high speeds for multiple devices simultaneously
- Access Point Mode - Supports AP Mode to transform your wired connection into wireless network, an ideal wireless router for home
Use Private DNS only as a targeted check
On supported Android devices, Private DNS can be set to Off, Automatic, or a provider hostname. Google recommends keeping Private DNS on; it protects DNS queries and answers, rather than serving as a general internet connection switch. If you deliberately entered a provider hostname and suspect that configuration, changing it back to Automatic is a controlled diagnostic. Do not assume Private DNS is the usual cause of this symptom. See Google Pixel Help’s network settings guidance.
When to contact your provider or network administrator
Contact the internet provider if multiple devices cannot access the internet after you have checked the equipment and connections. For workplace, school, hotel, or other managed WiFi, ask the network administrator; you may not be authorized to restart or reset its equipment. If your phone fails across multiple networks after the phone-side checks, contact the phone manufacturer or support service for device-specific help.
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