First identify what “not working” means: no power, no Wi-Fi, missing from the Google Home app, failed setup, or no response during use. Try the low-risk checks and a reboot before changing network settings or resetting the device. A factory reset erases device data and cannot be undone.
Start with the symptom and basic checks
Check the device’s power connection and confirm that your home Wi-Fi works on another device. Make sure the Google Home app is current. If you are setting up the speaker or display, keep your phone or tablet near it: Google recommends a distance of 5–20 feet during setup.
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- No power: Check that the device is plugged in and powered on before troubleshooting the app or network.
- Wi-Fi trouble: Check whether the network works on another device and whether its name, password, or provider has changed.
- Missing from the app: Check power, setup mode, app version, and distance before trying another setup device.
- Setup fails: Verify the Wi-Fi password and router connection, then follow the network checks below.
Google’s reboot instructions note that rebooting may fix several issues.
Reboot the speaker or display
A reboot is not a factory reset: it restarts the device without the data-clearing consequences of a reset.
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- Unplug the speaker or display.
- Leave it unplugged for one minute.
- Plug it back in and check whether it works.
You can also reboot through the Google Home app if your phone or tablet and the speaker or display are linked to the same account. Open the device in the app, go to its settings, and select the reboot option.
If the device will not connect to Wi-Fi
If you lost Wi-Fi or changed the network name, password, or service provider, the device may need to be set up again in the Google Home app. Google also documents forgetting a saved network in the device settings and completing setup again. See Google’s Wi-Fi connection guidance for the steps that apply to your device.
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That connection guide is localized to India; network availability and router conditions can vary by region.
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Work through these checks in order. Google’s setup troubleshooting guide recommends checking the network and restarting equipment; these steps can help identify a problem but do not guarantee that a particular network will work.
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- Confirm that the Wi-Fi password is correct and another device can connect to the network.
- Restart the router and the speaker or display.
- Turn your phone’s Wi-Fi off and back on, then try setup again.
- If your router offers both 2.4 GHz and 5 GHz networks, try the other band.
- If the network does not appear, move within 15–20 feet of the router and check again.
- Keep your phone or tablet 5–20 feet from the speaker or display during setup.
Google says public Wi-Fi may not work for Nest speakers and displays, and hotspots are not officially supported. A different Wi-Fi band is a troubleshooting option, not a universal fix.
If the speaker or display does not appear in the Google Home app
Google’s missing-device guidance focuses on setup and app discovery. Try these checks before resetting the device:
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- Confirm the device is powered on and ready for setup, and update the Google Home app.
- Move your phone or tablet closer to the device. If the Wi-Fi network is hard to find, move closer to the router as well.
- Reboot the speaker or display using the one-minute unplug method.
- Turn your phone’s Wi-Fi off and back on.
- Force-close and reopen the Google Home app.
- If it still does not appear, try another supported phone or tablet.
Use a factory reset only as a last resort
A factory reset clears device data and cannot be undone. Google says you cannot reset a speaker or display by voice or from the Google Home app. Reset-button sequences differ by model, so identify your exact device and follow its instructions on Google’s model-specific reset page. Try the basic checks and reboot first.
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If power, Wi-Fi, setup, and app discovery checks have not resolved the issue, use Google’s support page for the exact symptom and model. Avoid repeating a factory reset unless the device-specific instructions call for it; resetting is not a general-purpose reboot.
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