Sign in at my.roku.com and open Purchase history and invoices. For subscriptions billed through Roku, also check your Roku subscriptions. The invoice and subscription list can help identify whether a charge is for a streaming service, a Roku product, or another purchase.
Find the charge in your Roku account
- Sign in to my.roku.com using the Roku account associated with the charge.
- Open Purchase history and invoices and review the entries for content or products. Roku says this history can include subscriptions as well as device or product purchases made at roku.com. Roku’s purchase-history instructions
- For a subscription, check my.roku.com/subscriptions for its status and renewal details.
A bank or card statement may identify a Roku-billed charge as “Roku,” “Roku for [provider],” or “The Roku Channel.” Treat the descriptor as a clue and match it to the invoice or subscription in your account.
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Who billed you, and who manages the subscription?
Payment processing and subscription management are not always handled by the same company. Use the billing route to decide where to check or request a cancellation.
| Situation | Where to look | Who to contact or use to manage it |
|---|---|---|
| Subscription billed and managed through Roku | Roku purchase history, invoice, and subscriptions page | Use Roku’s subscription controls. On a Roku device, highlight the app, press the Star button, and select Manage subscription when available. Roku subscription-management guidance |
| Disney+, Hulu, or Sling TV billed through Roku | Check Roku purchase history and the subscription list for the charge | Roku says to contact the streaming provider to manage or cancel these subscriptions, even when Roku processes payment. Roku subscription-management guidance |
| Subscription purchased directly from a streaming provider | The provider’s account and billing records; it will not appear in Roku purchase history | Contact the provider that bills the subscription. Roku’s purchase-history instructions |
| Roku device or other product purchase | Purchase history and invoices | Check the invoice for the product and transaction details. Roku’s purchase-history instructions |
For Disney+ or Hulu, an invoice may include a CIB (Customer Identifier for Billing) that the provider can use to locate an account. Roku says this identifier appears on invoices dated September 4, 2026 or later; older invoices may not show it. Roku’s purchase-history instructions
#1 Best Overall
- HD streaming made simple: With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- Compact without compromises: The sleek design of Roku Streaming Stick won’t block neighboring HDMI ports, and it even powers from your TV alone, plugging into the back and staying out of sight. No wall outlet, no extra cords, no clutter.
- No more juggling remotes: Power up your TV, adjust the volume, and control your Roku device with one remote. Use your voice to quickly search, play entertainment, and more.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
- TV, simplified: With setup that only takes minutes, a simple-to-navigate Home Screen, and an uncluttered remote control that does all you need—Roku makes it easier to watch the TV you love.
If the charge is unfamiliar or missing
- Check the Roku account linked to the device. If the purchase history is empty or does not match the statement, the device may be linked to another Roku account or email. On the device, go to Settings > System > About to see the linked email address. Roku guidance for unrecognized charges
- Check other household accounts and users. Another email or Roku account may hold the invoice, or someone sharing the device may have made the purchase. Roku guidance for unrecognized charges
- Look for a trial that became paid. Roku says free trials need to be canceled before they end to avoid recurring charges. For Roku Smart Home, Roku’s purchase-history article says a new camera or doorbell setup includes a 14-day Roku Smart Home subscription trial; check the account and current trial details to see whether this applies. Roku’s purchase-history instructions
- Match the descriptor to the responsible company. If the transaction is absent from Roku history, it may be billed directly by a streaming provider. Contact the company named on the statement or check its billing records.
Roku says it does not charge customers for Roku accounts or customer-support services. If an unexplained charge appears in Roku history, contact Roku support; if it appears only on the card statement, contact the company identified by the descriptor. Roku guidance for unrecognized charges
What a $1 pending charge can mean
Roku describes a $1.00 authorization as a check that a payment method is valid, not a purchase. Roku says the card company controls the amount and release timing, and that this hold generally releases within 3 to 5 business days. If it remains or posts as a completed charge, check with your card issuer. Roku’s payment-method guidance Roku guidance for unrecognized charges
Rank #2
- Ultra-speedy streaming: Roku Ultra is 30% faster than any other Roku player, delivering a lightning-fast interface and apps that launch in a snap.
- Cinematic streaming: This TV streaming device brings the movie theater to your living room with spectacular 4K, HDR10+, and Dolby Vision picture alongside immersive Dolby Atmos audio.
- The ultimate Roku remote: The rechargeable Roku Voice Remote Pro offers backlit buttons, hands-free voice controls, and a lost remote finder.
- No more fumbling in the dark: See what you’re pressing with backlit buttons.
- Say goodbye to batteries: Keep your remote powered for months on a single charge.
Cancel only after identifying the billing route
Roku-managed subscriptions generally renew automatically. Turning off auto-renew stops the next renewal, while access continues through the current billing period. If Roku processes payment for Disney+, Hulu, or Sling TV, Roku says to contact that provider to manage or cancel; subscriptions purchased directly from another provider must also be handled there. Roku subscription-management guidance
Free tools Windows power users keep installed
One-click scans. No signup required.
A Roku device does not have a recurring ownership fee
Roku says there are no extra monthly or yearly fees simply for owning a Roku device and setting up an account. A recurring charge is therefore for a subscription or another purchase, rather than a device ownership fee. Roku’s payment-method guidance
Quick Recap
Best Value
- Streaming made easy: Roku Express lets you stream free, live and premium TV over the Internet—right to your TV. It’s perfect for new users, secondary TVs and easy gifting—but powerful enough for seasoned pros
- Quick and easy setup: Just plug it into your TV with the included High Speed HDMI Cable and connect to the internet to get started
- Tons of power, tons of fun: Compact and power-packed, you’ll stream your favorites with ease; from movies and series on Apple TV, Prime Video, Netflix, The Roku Channel, HBO, Showtime and Google Play to cable alternatives like Hulu with Live TV and PlayStation Vue, enjoy the most talked about TV across free and paid channels
- Low cost, no extra fees: For under $30, Roku Express streaming device includes a High Speed HDMI Cable—and there’s no monthly equipment fee; with access to free TV on hundreds of channels, there’s plenty to stream without spending extra
- Simple remote: Incredibly easy to use, this remote features shortcut buttons to popular streaming channels
Rank #4
- Stunning 4K and Dolby Vision streaming made simple: With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- Breathtaking picture quality: Stunningly sharp 4K picture brings out rich detail in your entertainment with four times the resolution of HD. Watch as colors pop off your screen and enjoy lifelike clarity with Dolby Vision and HDR10+.
- Seamless streaming for any room: With Roku Streaming Stick 4K, watch your favorite entertainment on any TV in the house, even in rooms farther from your router thanks to the long-range Wi-Fi receiver.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
- Compact without compromises: Our sleek design won’t block neighboring HDMI ports, so you can switch from streaming to gaming with ease. Plus, it’s designed to stay hidden behind your TV, keeping wires neatly out of sight
Rank #3
- 4K streaming made simple:With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- 4K picture quality: With Roku Streaming Stick Plus, watch your favorites with brilliant 4K picture and vivid HDR color.
- Compact without compromises: Our sleek design won’t block neighboring HDMI ports, and it even powers from your TV alone, plugging into the back and staying out of sight. No wall outlet, no extra cords, no clutter.
- No more juggling remotes: Power up your TV, adjust the volume, and control your Roku device with one remote. Use your voice to quickly search, play entertainment, and more.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
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