What to do depends on what “emergency call mode” means on your iPhone. If an emergency call is still active, stay on the line and speak to the responder. If you texted 911, Apple says to restart the iPhone after the interaction ends. If the screen shows SOS, SOS only, No Service, or Searching, the issue is usually that the phone is not connected to its regular cellular network—not that an emergency call is in progress.
First, check whether emergency services are still being contacted
If an emergency call is active and it was placed by mistake, do not hang up or restart the phone. Apple’s instruction is: “If an emergency call has been made and you don’t need emergency services, don’t hang up. Wait until a responder answers, then explain that you don’t need help.” Apple’s iPhone User Guide gives this guidance for accidental calls.
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If the emergency call has ended, allow the callback period to pass
On CDMA iPhones, Apple says the phone can remain in emergency call mode for a few minutes after an emergency call ends so emergency services can call back. During that time, data transmission and text messages are blocked. It may clear without action; do not reject a possible callback or disable emergency features to make the message disappear. Apple documents this behavior in the iPhone User Guide.
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Apple says an iPhone enters emergency mode for 30 minutes after texting 911, and restarting exits that post-text mode. This instruction applies to the documented mode after texting 911; wait until the emergency interaction is finished before restarting. Apple’s emergency call and text guidance describes the behavior.
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Restart a responsive iPhone normally
Use the buttons for your model. To power off, drag the slider when it appears; wait 30 seconds before turning the phone back on. Apple’s restart instructions cover the following model groups:
- iPhone X, 11, 12, 13, and later: Hold either volume button and the side button until the power-off slider appears. After waiting 30 seconds, hold the side button until the Apple logo appears.
- iPhone 6, 7, 8, and iPhone SE (2nd or 3rd generation): Hold the side button until the slider appears. After powering off and waiting 30 seconds, hold the side button to turn the phone back on.
- iPhone SE (1st generation), iPhone 5, and earlier: Use the top button to show the slider and to turn the iPhone back on.
Force-restart only if the iPhone is frozen or unresponsive
A force restart is for a phone that will not respond to normal controls. Do not use it while an emergency call may still be active. Follow Apple’s force-restart instructions for your model:
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- Recent Face ID models covered by Apple’s guide: Quickly press and release volume up, quickly press and release volume down, then hold the side button until the Apple logo appears.
- iPhone 7 or 7 Plus: Hold the side button and volume-down button together until the Apple logo appears.
- iPhone 6s and earlier: Hold the Home button and the side or top button together until the Apple logo appears.
If your model is not covered by that guide or the sequence does not work, use Apple’s model-specific iPhone instructions rather than trying another button combination. If the phone still will not turn on, Apple says it may need service.
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If SOS, SOS only, No Service, or Searching remains, troubleshoot cellular service
“SOS” or “SOS only” in the status bar means the iPhone is not connected to its own carrier network. In supported areas it may still place emergency calls using another carrier’s network; the status by itself does not mean an emergency call is active. Apple identifies Australia, Canada, and the United States for this status-bar feature in its cellular service troubleshooting guide. Try these steps in order:
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- Toggle Airplane Mode: If your carrier’s network is available, turn Airplane Mode on for at least 15 seconds, then turn it off.
- Restart the iPhone: Use the normal restart steps for your model above.
- Check for updates over Wi-Fi: Update iOS, then open Settings > General > About to check for a carrier-settings update.
- Check the active cellular line and SIM: If you use Dual SIM, make sure the intended line is turned on. If an eSIM line is missing, contact your carrier about setting it up. For a physical SIM, remove and reinsert it; if it is damaged or does not fit, ask the carrier for a replacement.
- Ask your carrier to check the account and network: Have it verify that the account is active, coverage is available and there is no outage, the device is not blocked, the plan is set up correctly, and—if the iPhone was imported—whether IMEI registration is required. Apple notes that only your carrier can access and manage account details.
- Run diagnostics or arrange service: On iPhone models running iOS 18 or later, Apple says the Apple Support app can run additional diagnostics. If the carrier confirms the account and network are fine but hardware may be at fault, seek device service.
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