To check whether AT&T is down near you, start at AT&T’s outage page. It provides general wireless and internet outage information; sign in for details tied to your address or account. If no outage is shown, check your home equipment and AT&T’s service diagnostics. A gateway restart may help with a local connection problem, but it will not repair a carrier-side outage.
How to check whether AT&T is down in your area
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Open AT&T’s outage page and look for information about wireless or internet service interruptions. The page may ask you to verify your account. In the observed sign-in flow, AT&T requested a phone number on the account and sent a confirmation code; the exact steps may change.
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Sign in if you need information specific to your account or address. AT&T says customers can see more personalized outage details after signing in.
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If an outage is listed, select “Get text updates now” after signing in at att.com/outages to receive updates about that outage, including when AT&T says it is over. The alerts are for the specific outage, not future incidents. Alert availability can also depend on Smart Home Manager notifications and account-profile consent.
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The outage page reports what AT&T has identified; an empty result does not by itself prove that service is reaching your home. A phone or computer can remain connected to Wi-Fi even when the gateway has lost its connection to AT&T.
If AT&T shows no outage, troubleshoot the connection
AT&T’s guidance is: “If you’re not in an outage area and can’t connect to the internet, a system restart may help.” Check for an area issue first, then work through the local connection checks below.
Restart the gateway, hub, or modem
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Unplug the power cord from your All-Fi Hub, Wi-Fi Gateway, or modem.
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If the equipment has an internal battery backup, remove it as directed for that model. If you use DSL, disconnect the telephone cord as well.
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Wait 20 seconds, then reconnect the relevant cords and battery backup.
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Allow the equipment to restart before testing your connection. AT&T’s detailed troubleshooting instructions, updated March 2, 2026, say this can take up to 10 minutes. Restart time varies by equipment and instructions; a separate AT&T outage FAQ, last updated November 24, 2025, gives an estimate of up to five minutes.
A restart temporarily interrupts internet-dependent phone and TV services as well as internet access. Don’t treat it as a remedy for a confirmed AT&T network outage.
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Look at the lights on the gateway or hub and compare them with the guidance for your equipment in AT&T’s internet troubleshooting instructions. AT&T says these lights indicate internet status. The meaning of a light depends on the device and its current state, so use the model-specific guidance rather than assuming one color means the same thing on every gateway.
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Use account diagnostics
Sign in through AT&T’s internet support page for service-status checks, Wi-Fi details, and equipment speed tests. If the outage page is clear but the connection still fails after a restart, these account tools can help distinguish a service issue from a problem with Wi-Fi or local equipment.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Internet Air customers: check wireless outages
AT&T’s internet troubleshooting guidance tells Internet Air customers to check for wireless outages. Use the wireless outage information rather than treating Internet Air as a conventional wired broadband connection.
When to contact AT&T
If the outage checker, restart, status-light guidance, and account diagnostics do not explain or resolve the problem, AT&T lists bill-account and technical support at 800.288.2020. Phone numbers and support hours can change; confirm the current contact details and hours on AT&T’s support page before calling. The page observed for this article listed technical-support hours as Saturday and Sunday, 5 a.m.–1 a.m. Central Time.
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What a UPS can—and cannot—do
An older AT&T U-verse legal booklet names a UPS as an example of backup power for U-verse Internet during a household power outage. That narrow example does not establish compatibility with current AT&T equipment, and backup power cannot restore service during an AT&T network failure. Check the documentation for your specific equipment and the runtime you need before relying on a UPS.
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