To change who can access a Remote Desktop Services (RDS) collection, edit its User groups in Server Manager. To change who can connect to one server, adjust that host’s RDP-Tcp permissions or local Remote Desktop Users settings instead. These controls apply at different scopes, and access can still be denied if the required logon right is missing or a deny policy applies.
Choose the access scope you need to change
First identify whether the user needs access to an RDS collection or permission to connect to a particular host. Microsoft uses Active Directory Domain Services (AD DS) as the source for domain users and groups; the RDS settings determine where those identities are allowed to connect.
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| Control | What it affects | Where to change it |
|---|---|---|
| Collection User groups | Access to the selected RDS collection | Server Manager > Remote Desktop Services > collection > Tasks > Edit properties > User groups |
| RDP-Tcp permissions | Permissions on an individual server’s RDP connection | Remote Desktop Services Configuration > Connections > RDP-Tcp > Properties > Permissions |
| Remote Desktop Users group and user-rights policy | Host-level membership and logon authorization | On the host or through the applicable policy-management tools |
Collection membership, host group membership, and user-rights assignments are separate controls. Changing one does not automatically fix a denial caused by another.
Change members of an RDS collection
Use this procedure when the user should be allowed into a particular collection. Microsoft’s collection-management instructions cover Windows Server 2016, 2019, 2022, and 2025, as well as Windows 10 and 11: Manage users in your RDS collection.
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- Prepare the identity in AD DS, if needed. Use Active Directory Users and Computers to create or update the domain user or group before adding it to the collection.
- Connect to the RD Connection Broker server.
- Open the target collection. In Server Manager, select Remote Desktop Services, then select the collection.
- Open its user list. Choose Tasks > Edit properties > User groups.
- Add or remove an entry. Select Add, enter the user or group, and confirm. To revoke access through this collection, select the existing entry and choose Remove.
The User groups window cannot be empty. Add the intended specific user or group before removing a broader entry; otherwise, you could remove the collection’s last allowed group. Removing a group here changes collection access, not the underlying AD DS account or group.
Change permissions on one RDP host
If the change should apply to a specific server’s RDP connection rather than an entire collection, use Remote Desktop Services Configuration. Microsoft documents this method in Add a user to Services RDP permissions.
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- Open Remote Desktop Services Configuration on the server.
- Under Connections, right-click RDP-Tcp and select Properties.
- Open the Permissions tab and select Add.
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This setting is host-level. If users connect through a collection, changing a single host’s permissions is not a substitute for checking the collection’s User groups list.
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Membership alone does not guarantee an RDS logon. Microsoft states that a user or group must belong to the Remote Desktop Users or Administrators group and have the Allow log on through Remote Desktop Services right. A Deny log on through Remote Desktop Services assignment can override an allow grant. See Microsoft’s Remote Desktop Services connection troubleshooting guidance and Allow log on through Remote Desktop Services.
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- Confirm the user is in the group intended for the collection or host.
- Check that the account or group is granted Allow log on through Remote Desktop Services by the effective policy.
- Check for a Deny log on through Remote Desktop Services assignment that overrides the allow right.
- Verify that Remote Desktop is enabled on the target host.
- Make sure you changed the correct scope: collection User groups for collection access, or host-level permissions and policy for a single server.
Follow the failure to the layer you changed: if the collection list is correct, inspect host membership and effective user-rights assignments before altering unrelated RDS settings.
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