Start by checking that your phone or tablet meets Genshin Impact’s current requirements and has enough free space, then work through the game’s troubleshooting steps before reinstalling. A crash may stem from device compatibility, software, storage, or another issue; the moment it happens—at launch, while loading, or during play—is useful to note, but does not identify the cause on its own.
First check whether the crash is limited to Genshin Impact
If Genshin closes but the rest of the device works normally, focus on the game and its compatibility. If other apps also crash or the phone restarts, troubleshoot the device as well; a system-wide problem is not proof that Genshin caused it. Google’s Android guidance covers general device issues and notes that settings names vary by manufacturer: Fix an Android device that’s restarting or crashing.
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Make a note of when the game fails: on launch, during loading or shader compilation, or after you have started playing. That pattern helps describe the issue to support, but is not a diagnosis by itself.
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HoYoverse distinguishes minimum supported specifications from recommended specifications. Meeting the supported requirements does not guarantee that a device will never crash, and falling below the recommended configuration does not by itself prove why it crashed. HoYoverse warns that specifications that are too low may cause installation or startup failures, black screens, freezing, or other technical issues. These are the requirements listed in its Help Center article, updated November 11, 2025; the page cautions that storage requirements may rise with future updates: What are the system requirements to play Genshin Impact?
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Android phones and tablets
| Specification | Supported | Recommended |
|---|---|---|
| Processor and graphics | ARMv8-A 64-bit device with a non-PowerVR GPU; Snapdragon 660 (Adreno 512) or Helio G88 (Mali-G52) or above | Snapdragon 855, Dimensity 1000, or Kirin 980 or above |
| Memory | 4 GB RAM | 6 GB RAM |
| Android version | Android 10 or later | Android 12 or later |
| Available storage | At least 40 GB | At least 60 GB |
iPhone and iPad
| Specification | Supported | Recommended |
|---|---|---|
| Models and chip | iPhone 8 Plus or iPhone X and later; iPad mini (5th generation), iPad Air (3rd generation), iPad (8th generation), and later models. A11 or later for iPhone; A12 or later for iPad. | iPhone 12 series or iPad (9th generation) and later; A13 or above |
| Memory | 3 GB RAM | 4 GB RAM |
| iOS/iPadOS version | iOS 14 or later | iOS 14 or later |
| Available storage | At least 40 GB | At least 60 GB |
Check available storage as well as total capacity. HoYoverse’s 40 GB supported and 60 GB recommended figures are game requirements; they are separate from Google’s general Android device-health guidance that issues can begin when less than 10% of storage is free. That 10% observation is not a Genshin Impact requirement: Google’s Android troubleshooting guidance.
Apply HoYoverse’s in-game troubleshooting steps
- Lower graphics settings. In Genshin Impact, open Paimon Menu > Settings > Graphics and reduce Graphics Quality, Shadow Quality, and Special Effects.
- Close other apps. Quit unnecessary background apps to free device resources.
- Fully close and wait. Close Genshin Impact completely, wait five minutes, then start it again.
- Check the game’s resources. On the login screen, use the wrench icon to check resource integrity. Alternatively, open Paimon Menu > Settings > Resources > Check Resource Integrity.
These are HoYoverse’s published checks for crashes, lag, and freezing; its article does not promise that any one step will resolve every crash: Genshin Impact Game Issues: Crashes, Freezing, and Lag.
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Update and restart the device
On iPhone or iPad
- Force-close Genshin Impact and open it again.
- Restart the iPhone or iPad.
- Open the App Store and check for an update to Genshin Impact.
- Check for an iOS or iPadOS update in the device’s settings.
Apple recommends trying those steps before deleting and redownloading an app. Its troubleshooting page, published March 31, 2026, warns that deleting an app may lose data stored in it: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.
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- Check for Android system updates and updates to Genshin Impact.
- Check the available storage and close apps you are not using.
- If the phone itself is unstable, use Google’s general device troubleshooting rather than assuming the game is the only problem.
Android settings and update paths differ among manufacturers, so follow the labels on your device. Google’s note about less than 10% free storage concerns Android device issues generally, not the game’s separate 40 GB available-storage requirement: Fix an Android device that’s restarting or crashing.
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If the crash happens during Android shader compilation
HoYoverse says a crash during shader compilation can occur when an Android device does not meet the game’s requirements. Compare the device with the Android supported specifications above, but treat the timing as a clue rather than a confirmed cause. The dedicated guidance is here: Android Shader Compilation Crash.
Reinstall only after the earlier checks
If the game still crashes after updates, restarts, graphics changes, and a resource-integrity check, reinstalling is a later option rather than the first one to try. Before deleting it, make sure you can sign back into the correct HoYoverse account. Apple warns that deleting an app may lose data stored in it; consult Apple’s guidance for iPhone and iPad deletion risks: Apple app troubleshooting.
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Contact HoYoverse with details that help diagnose the crash
If the issue persists, contact HoYoverse support and include the information it requests. A specific description of when the crash happens is more useful than reporting only that the game “doesn’t work.”
- Your Game UID
- A screenshot or video of the issue, if available
- Your device model and operating-system version
- Your internet service provider (ISP)
- A detailed description of what happens and when
HoYoverse’s crash guidance includes separate log instructions for PC; those instructions are not for mobile players. Use its general crash article for the support route and requested details: Genshin Impact Game Issues: Crashes, Freezing, and Lag.
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