The Federal Trade Commission is investigating whether Block provided adequate help to people whose accounts were frozen or deactivated, according to Bloomberg Law. The agency has asked a federal court to compel Block to provide documents. That request is part of an investigation—not a court finding that Block broke the law.
What the FTC is investigating
Bloomberg Law reported on October 8, 2026, that the FTC began investigating Block in 2025 and sent the company a records demand in January 2026. The agency’s inquiry concerns customer service for people whose accounts were frozen or deactivated, amid substantial staffing cuts, Bloomberg reported. The report says the FTC’s demand followed more than 1,500 consumer complaints; that is a count reported from agency filings, not a set of adjudicated findings. Bloomberg Law
As an Amazon Associate I earn from qualifying purchases.
Block is the parent company of Square and Cash App. Quartz, citing Bloomberg, reported that some allegations described in the petition concern Square account holders who could not reach their funds, including people who had completed identity and bank verification. The court documents are partly redacted, so the public reporting does not provide a complete account of the underlying allegations. Quartz
Do these 3 things before closing this tab:
1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minuteWhat the court filing does—and does not—mean
Quartz identifies the matter as FTC v. Block, case 26-mc-80299, in the U.S. District Court for the Northern District of California, Oakland. The FTC petition asks the court to order Block to produce documents. It is a procedural request, not a decision on whether the allegations are true. Quartz
#1 Best Overall
- Effortlessly build your crypto portfolio via the all in one Ledger Wallet app: buy, sell, send, receive, swap, stake and more across popular blockchains. 15,000+ coins & tokens in a single dashboard. Keep a close eye on the market. Compare service providers. Track performance. Get timely alerts. Build your portfolio with confidence.
- Enjoy Bluetooth connectivity, iOS access, and hours of battery use with this mobile-first, secure backup signer. Freedom you can depend on.
- Genuine Check: confirm your signer is authentic during setup with the Ledger Wallet app.
- Protect your signer: keep it in mint condition at all times with a bespoke Pod or Case to avoid scratches and everyday wear and tear.
- The filing does not establish that a judge has granted the petition.
- It does not mean the FTC has completed its investigation or reached a conclusion.
- It is not a finding that Block violated consumer-protection law.
The FTC’s eventual conclusion, the court’s handling of the petition, and the full contents of the redacted material are not established in the available reporting.
What Block has said
In a statement reproduced by Quartz, Block said: “We have been working in good faith with FTC staff to address the production of responses to the agency’s handful of remaining requests.” The company added: “We remain committed to working constructively with the commission to bring about the closure of this matter.” Quartz reported, citing Bloomberg, that the FTC did not respond to a request for comment. Quartz
Rank #2
- Proven security at scale: Over 9 years and millions of cards issued with no known remote hacks, while military‑grade EAL6+ security keeps your private keys locked inside the chip. Your cryptocurrencies stay strongly protected from online attackers.
- Tap once to manage your entire crypto wallet across 90 blockchains - no USB cables or Bluetooth, no batteries, no setup. Access 14,100+ coins & tokens, DeFi, NFTs, and staking instantly from your phone
- Smart backup: Use your second Tangem Wallet as your Backup keys with end‑to‑end encryption; no more papers, pictures. If one card is lost, the remaining can still restore full access, with an optional seed phrase available for advanced users.
- Engineered to last up to 25 years: Waterproof (IP69K), shockproof and tested for extreme temperatures from −25°C to 50°C. A durable cold wallet with long‑term protection and independently audited security.
- Trusted by 6 million users worldwide (4.9 App Store, 4.8 Google Play) - buy, sell, swap, stake, and spend cryptocurrency directly. The secure offline storage wallet designed for how people actually use crypto wallets
How this differs from the CFPB’s Cash App order
A separate Consumer Financial Protection Bureau consent order, filed January 16, 2025, concerns Cash App—not the FTC’s investigation into Block and the Square account complaints described in the later reporting. The order sets requirements for Cash App customer support and account restrictions; it should not be treated as proof about the FTC’s allegations or as a rule governing Square in this inquiry. CFPB consent order
Quick wins for a faster PC:
Repair Windows errors before they cause bigger problemsFix Now →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Customer support and account restrictions
The CFPB order requires live support capable of receiving and resolving or escalating account problems, including freezes, suspensions, and blocks. It specifies round-the-clock live support, with human voice support available at least 12 hours a day and human chat at least 18 hours a day. When an account is restricted, Cash App must generally provide written notice within 24 hours explaining the reason and how to appeal, subject to a law-enforcement exception. The order sets a 10-business-day period to grant or deny an appeal.
Rank #3
- Proven security at scale: Over 9 years and millions of cards issued with no known remote hacks, while military‑grade EAL6+ security keeps your private keys locked inside the chip. Your cryptocurrencies stay strongly protected from online attackers.
- Tap once to manage your entire crypto wallet across 90 blockchains - no USB cables or Bluetooth, no batteries, no setup. Access 14,100+ coins & tokens, DeFi, NFTs, and staking instantly from your phone
- Smart backup: Use your second Tangem Wallet as your Backup keys with end‑to‑end encryption; no more papers, pictures. If one card is lost, the remaining can still restore full access, with an optional seed phrase available for advanced users.
- Engineered to last up to 25 years: Waterproof (IP69K), shockproof and tested for extreme temperatures from −25°C to 50°C. A durable cold wallet with long‑term protection and independently audited security.
- Trusted by 6 million users worldwide - buy, sell, swap, stake, and spend cryptocurrency directly. The secure offline storage wallet designed for how people actually use crypto wallets
Notices of error
For notices of error, the order requires a prompt, thorough, and reasonable investigation. Cash App must report the results within three business days after completing the investigation and correct an error within one business day after determining that one occurred. If the investigation cannot be completed within 10 business days, the order requires provisional credit, subject to its terms.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What account holders can take from the reporting
The FTC matter is about whether Block’s support for users with frozen or deactivated accounts was adequate; the public reporting does not establish that a particular customer will recover funds or that the FTC has found a violation. For Cash App restrictions, the separate CFPB order sets the notice and appeal requirements described above. The reported FTC petition concerns document production, so its outcome does not itself resolve an individual account dispute.
Quick Recap
Best Value
- Dual-chip architecture for maximum protection: The next-gen, fully auditable TROPIC01 chip works alongside a certified EAL6+ Secure Element—completely NDA-free—to deliver radically transparent, industry-leading defense against physical attacks.
- Quantum-ready security: Get protection against future threats with the first-ever hardware wallet designed with quantum-ready architecture.
- See every detail with confidence: Our largest high-resolution color touchscreen makes it easy to navigate your assets, review transactions and manage your coins with clarity.
- Wireless freedom with encrypted Bluetooth control: Manage, buy, swap and stake securely using Trezor Suite on desktop or mobile. Qi2-compatible wireless charging keeps your Trezor powered up. No cables required—security meets convenience.
- Works seamlessly with Android, iOS and desktop: Connect wirelessly or via USB-C to your phone or computer. Manage your crypto anywhere with our companion Trezor Suite app.
Rank #4
- EAL5+ CERTIFIED SECURE ELEMENT + FINGERPRINT PROTECTION — Your private keys stay encrypted offline on a certified EAL5+ chip, the same security tier used in EMV bank cards. Built by DCENT, securing crypto since 2018. Fingerprint authentication adds a second layer no PIN-only wallet can match.
- 10,000+ ASSETS NATIVE ON 100+ BLOCKCHAINS — Hold Bitcoin, Ethereum, XRP, Solana, Cardano, popular stablecoins (USDT, USDC), and NFTs in one wallet. No third-party apps, no fragmented setup — every supported asset works straight out of the box.
- TAP-TO-SIGN MOBILE EXPERIENCE — Pair your wallet with the DCENT mobile app over Bluetooth. Manage tokens, review transactions, and access in-app swap features directly from your phone — no cables, no desktop required.
- WEB3 & dAPP ACCESS VIA METAMASK — Connect to MetaMask and other browser extension wallets to manage NFTs, claim airdrops, and access dApps. A large screen and intuitive 4-button interface keep every transaction clearly visible before you sign.
- SEAMLESS FIRMWARE UPDATES & 30-DAY MONEY-BACK GUARANTEE — Apply security updates without resetting your wallet or migrating funds. Backed by Amazon's 30-day money-back guarantee — your purchase is risk-free.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
Recommended Free Tools
