Side by side
Support Genix vs Zammad
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
Support Genix combines WordPress ticketing, knowledge-base tools, automation, and listed AI features. Its free plan covers core functions, while paid plans add broader options and website allowances.
Visit Support Genix
Free plan API
Zammad covers core customer-support workflows, including automation, SLAs, self-service, and customer portals. Teams should review its plan-specific storage, attachment, agent, request, and response-time allowances before choosing a configuration.
Visit ZammadThe facts
| Support Genix | Zammad | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API |
| Lowest paid plan | Price being re-checked | Free or on request |
| Plans published | 6 | 6 |
| Maker | Not published | Zammad |
| Website | supportgenix.com | zammad.org |
| On help desk software | #18 of 101 | #14 of 101 |
Support Genix: what it does well
- Unlimited tickets, agents, and customers
- Customer knowledge base and portal
- AI chatbot can escalate complex issues
- Web, API, and self-hosted platforms
- Free plan and free trial available
What to know first
- Pro integrations add cost
- Email content is processed during ticket creation
- Privacy policy lists Google Analytics and Facebook Pixel
Zammad: what it does well
- Shared inbox and ticket automation
- Includes SLA management
- Customer portal and help center
- API access is available
- Free plan and 30-day trial
What to know first
- Attachment and storage limits vary by plan
- Platform is listed as API
- Service-request plans impose request limits
Alternatives to Support Genix Alternatives to Zammad The whole list