Side by side
SmartSuite Enterprise Service Desk vs Web Help Desk
Both stand on it sla management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose SmartSuite Enterprise Service Desk if your organization needs a configurable employee portal with request routing, approvals, and service reporting across departments. Look elsewhere if you need a free plan or cannot meet the minimum user counts for paid plans.
Visit SmartSuite Enterprise Service Desk
Choose Web Help Desk if your IT team wants ticket workflows, asset management and end-user support resources in a self-hosted service desk. Look elsewhere if you need a free plan or do not want to run software on your own infrastructure.
Visit Web Help DeskThe facts
| SmartSuite Enterprise Service Desk | Web Help Desk | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Web | iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Team: $15 a month | See the plans |
| Plans published | 4 | 21 |
| Maker | Not published | Not published |
| Website | smartsuite.com | solarwinds.com |
| On it sla management software | #26 of 50 | #30 of 50 |
SmartSuite Enterprise Service Desk: what it does well
- Unifies requests across HR, Facilities, Finance, and other services
- Supports conditional routing and multi-step approvals
- Tracks SLA and OLA timers with escalation workflows
- Configurable forms and workflows do not require engineering
- REST API and webhooks support external connections
What to know first
- No free plan is offered
- Team requires at least three billable users
- Enterprise pricing is custom and not listed
Web Help Desk: what it does well
- Converts incoming email into tickets and can assign or escalate them automatically.
- Subscriptions include asset discovery, lifecycle tracking and software license management.
- Searchable knowledge base supports end-user FAQs and support articles.
- Reports cover ticket activity, technician performance and customer satisfaction.
- 14-day full-product trial is available without a credit card.
What to know first
- There is no free plan.
- The product is self-hosted on the customer's infrastructure.
- Plans are annual subscriptions priced per technician.
Alternatives to SmartSuite Enterprise Service Desk Alternatives to Web Help Desk The whole list