Side by side
Intercom vs Zendesk Messaging
Both stand on social media customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidiPhoneWeb
Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile. The trial does not require payment until a plan is chosen and payment details are added, but ongoing use is paid.
Visit Intercom Free trial AndroidAPIiPhone+1
Zendesk Messaging combines customer conversations with support-management features and several Suite tiers. Review the plan inclusions and annual pricing against the capabilities your support operation needs.
Visit Zendesk MessagingThe facts
| Intercom | Zendesk Messaging | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | No |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Essential: $19 a month | Support Team: $19 per agent a month |
| Plans published | 10 | 7 |
| Maker | Intercom | Zendesk Messaging |
| Website | intercom.com | zendesk.com |
| On social media customer service software | #13 of 41 | #24 of 41 |
Intercom: what it does well
- Fin cites sources from approved knowledge
- Agent handoffs include conversation and customer history
- Messenger supports web, iOS, and Android
- 450 integrations are listed
- A 14-day trial is available
What to know first
- No free plan is listed
- Essential costs $19 a month per seat, billed annually
- Fin AI Agent is billed per outcome
Zendesk Messaging: what it does well
- Messaging and live chat included
- Ticket automation and SLA management
- Customer portal and help center
- API access listed
- 14-day trial available
What to know first
- No free plan
- Pricing starts at $55/user/mo annually
- Enterprise plan has no listed price
- API is the only listed platform
Alternatives to Intercom Alternatives to Zendesk Messaging The whole list