Side by side
Hornbill Service Manager vs ServiceNow Enterprise Service Management
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Web
Consider Hornbill Service Manager if your organization needs cloud-based service management across IT and non-IT departments, with catalog, workflow, knowledge and asset capabilities. Organizations that need pricing upfront should note that pricing is available on request.
Visit Hornbill Service Manager
Paid AndroidiPhoneWeb
ServiceNow Enterprise Service Management brings service access, knowledge, and workflow automation together for non-IT departments. Organizations will need to request pricing to assess its cost.
Visit ServiceNow Enterprise Service ManagementThe facts
| Hornbill Service Manager | ServiceNow Enterprise Service Management | |
|---|---|---|
| Free plan | Yes | Not published |
| Open source | Not published | Not published |
| Runs on | Web | Android, iPhone, Web |
| Lowest paid plan | Not published | Not published |
| Plans published | None | None |
| Maker | Not published | Not published |
| Website | hornbill.com | servicenow.com |
| On enterprise service management software | #13 of 34 | #33 of 34 |
Hornbill Service Manager: what it does well
- Supports both IT and non-IT departments.
- Includes a service catalog and employee portal.
- Workflow automation is included.
- Combines a knowledge base with asset management.
- Offers a free plan.
What to know first
- The product is cloud-deployed.
- Pricing for options beyond the free plan is available on request.
ServiceNow Enterprise Service Management: what it does well
- Includes a service catalog for internal services.
- Automates workflows across non-IT departments.
- Provides an employee portal and knowledge base.
- Available on Android, iOS, and web.
What to know first
- Paid product; pricing is available on request.
- Cloud is the only listed deployment option.
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