Side by side
Grasp vs Intercom
Both stand on live chat software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+1
Grasp centralizes multichannel customer conversations with routing, analytics, and AI reply support. Business-only availability and WhatsApp-related charges are key conditions alongside yearly per-user plans.
Visit Grasp Free trial AndroidiPhoneWeb
Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile. The trial does not require payment until a plan is chosen and payment details are added, but ongoing use is paid.
Visit IntercomThe facts
| Grasp | Intercom | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Android, iPhone, Web |
| Lowest paid plan | Premium: €32 per user a month | Essential: $19 a month |
| Plans published | 3 | 10 |
| Maker | Grasp | Intercom |
| Website | getgrasp.com | intercom.com |
| On live chat software | #54 of 94 | #50 of 94 |
Grasp: what it does well
- Central inbox with conversation history
- Supports WhatsApp, Messenger, email, Instagram, and site chat
- AI Assist improves and summarizes replies
- Automatic Round Robin routing
- 14-day free trial
What to know first
- Unavailable to private individuals
- Additional WhatsApp numbers cost € 25 monthly
- WhatsApp may charge per conversation
- Plans require yearly per-user billing
Intercom: what it does well
- Fin cites sources from approved knowledge
- Agent handoffs include conversation and customer history
- Messenger supports web, iOS, and Android
- 450 integrations are listed
- A 14-day trial is available
What to know first
- No free plan is listed
- Essential costs $19 a month per seat, billed annually
- Fin AI Agent is billed per outcome
Alternatives to Grasp Alternatives to Intercom The whole list