Side by side
FreeITSM vs KIX
Both stand on it sla management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Open source APIExtensionLinux+4
FreeITSM covers ticketing, assets, and service management workflows without a paid tier, but deployment is self-hosted and formal support is not available. Consider the hosting requirements and possible AI-provider charges before adopting it.
Visit FreeITSM
Free plan Open source AndroidAPIiPhone+4
KIX combines ticket handling, asset management, and integration options for service teams, with cloud and on-premises deployment choices. The free Start edition has limited functionality and no support or maintenance; paid plans are available from €33 a month per agent.
Visit KIXThe facts
| FreeITSM | KIX | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Yes | Yes |
| Runs on | API, Extension, Linux, Mac, Self-hosted, Web, Windows | Android, API, iPhone, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Free or on request | KIX Pro Business Cloud: €33 per agent a month |
| Plans published | 2 | 5 |
| Maker | Not published | Not published |
| Website | freeitsm.co.uk | kixdesk.com |
| On it sla management software | #1 of 50 | #4 of 50 |
FreeITSM: what it does well
- 23 integrated modules are included.
- Mailbox integration supports Microsoft 365 and Google Workspace.
- Asset tracking includes VMware discovery through vCenter.
- Lists SSO, encryption key management, and TOTP MFA.
- Free forever with no premium tiers.
What to know first
- No formal support is offered.
- AI provider usage may cost extra.
- Hosting requires the listed server setup options.
KIX: what it does well
- Tickets support list and Kanban views.
- Links assets with tickets and service level agreements.
- Provides a REST API and integration options.
- Offers cloud and on-premises deployment.
- Full-access trial lasts 30 days.
What to know first
- KIX Start has limited functionality.
- KIX Start includes no support or maintenance.
- Business Cloud starts at €33 a month per agent.
- Regular single-instance use requires a Debian- or Ubuntu-based AMD64 Linux host.