Side by side
Desk365 vs Odoo Helpdesk
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+1
Desk365 combines multi-channel ticketing with AI tools and ITSM functions, with mobile access for agents and end users. Its free tier has a monthly ticket cap, and Premium is required for asset management and HIPAA compliance.
Visit Desk365 Free plan AndroidAPIiPhone+4
Choose Odoo Helpdesk if your team needs ticket handling across several channels, SLA workflows, and customer self-service within Odoo. The free plan is limited to one app, while all-app access starts with paid plans; consider the Custom plan if you need Odoo.sh, on-premise hosting, or external API access.
Visit Odoo HelpdeskThe facts
| Desk365 | Odoo Helpdesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Web | Android, API, iPhone, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Standard: $12 per agent a month | Standard: $31.10 a month |
| Plans published | 6 | 5 |
| Maker | Desk365 | Not published |
| Website | desk365.io | odoo.com |
| On help desk software | #7 of 101 | #3 of 101 |
Desk365: what it does well
- Accepts tickets through email, Teams, forms, and widgets.
- AI Copilot drafts, translates, and summarizes responses.
- AI Agents can answer questions and escalate tickets.
- Lists mobile views for iOS and Android.
- Includes 24×7 email support on paid plans.
What to know first
- Free plan is limited to 50 tickets monthly.
- Asset management is included in Premium.
- HIPAA compliance is included only in Premium.
- Paid prices are billed annually.
Odoo Helpdesk: what it does well
- Accepts tickets from email, website forms, and live chat.
- Supports custom stages, automated assignment, and SLA rules.
- Includes a customer portal and help center.
- Tracks ticket time for invoicing through connected Odoo apps.
- Reports on tickets, SLA status, and customer ratings.
What to know first
- The free plan is limited to one app.
- Adding apps to the free plan starts a 15-day trial.
- Odoo.sh hosting costs are not included in the Custom plan.
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