Side by side
Decagon vs Salesforce Service Cloud
Both stand on customer service automation software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Choose Decagon if your support operation needs its combination of five channels, workflow actions, human handoff, multilingual support, voice support, and API access. Teams that need a fixed listed price should look elsewhere or request a quote before deciding.
Visit Decagon Paid API
Service Cloud lists a broad set of service and case capabilities, with plan features ranging from case management to chat, knowledge, and workflow tools. Buyers should compare the plans’ billing terms and included capabilities.
Visit Salesforce Service CloudThe facts
| Decagon | Salesforce Service Cloud | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | API, Web | API |
| Lowest paid plan | Not published | Starter Suite: $25 a month |
| Plans published | None | 7 |
| Maker | Not published | Not published |
| Website | decagon.ai | salesforce.com |
| On customer service automation software | #13 of 26 | #17 of 26 |
Decagon: what it does well
- Supports chat, voice, email, SMS, and WhatsApp.
- Includes workflow actions and human handoff.
- Provides multilingual and voice support.
- API access is available.
- Runs on the web.
What to know first
- Pricing is available on request.
- The listed platform is web.
Salesforce Service Cloud: what it does well
- Shared inbox and SLA management
- Ticket automation and customer portal
- 30-day trial
- Starter Suite includes case and service management
What to know first
- No free plan
- Pro Suite requires an annual billing term and contract
- Agentforce 1 Service is $550 a month, billed annually
- API is the only listed platform
Alternatives to Decagon Alternatives to Salesforce Service Cloud The whole list