Side by side
Chatwoot vs Odoo Helpdesk
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Open source AndroidAPIiPhone+3
Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options. Compare agent, conversation, and retention limits with the features you need.
Visit Chatwoot Free plan AndroidAPIiPhone+4
Choose Odoo Helpdesk if your team needs ticket handling across several channels, SLA workflows, and customer self-service within Odoo. The free plan is limited to one app, while all-app access starts with paid plans; consider the Custom plan if you need Odoo.sh, on-premise hosting, or external API access.
Visit Odoo HelpdeskThe facts
| Chatwoot | Odoo Helpdesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Yes | Not published |
| Runs on | Android, API, iPhone, Linux, Self-hosted, Web | Android, API, iPhone, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Startups: $19 per agent a month | Standard: $31.10 a month |
| Plans published | 9 | 5 |
| Maker | Chatwoot | Not published |
| Website | chatwoot.com | odoo.com |
| On help desk software | #1 of 101 | #3 of 101 |
Chatwoot: what it does well
- Combines multiple channels in a shared inbox
- Includes help-center portals and AI-powered search
- Offers API access, webhooks, and bot connections
- Can be deployed on customer infrastructure
What to know first
- Free Hacker plan limits use to 500 conversations monthly
- Community Edition excludes Captain AI and voice calls
- Cloud Startups is $19 per agent monthly, billed annually
Odoo Helpdesk: what it does well
- Accepts tickets from email, website forms, and live chat.
- Supports custom stages, automated assignment, and SLA rules.
- Includes a customer portal and help center.
- Tracks ticket time for invoicing through connected Odoo apps.
- Reports on tickets, SLA status, and customer ratings.
What to know first
- The free plan is limited to one app.
- Adding apps to the free plan starts a 15-day trial.
- Odoo.sh hosting costs are not included in the Custom plan.
Alternatives to Chatwoot Alternatives to Odoo Helpdesk The whole list