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What recovery can—and cannot—mean
Cryptocurrency transfers are generally irrevocable once confirmed on-chain. The FBI’s IC3 cryptocurrency guidance explains that there is no general chargeback mechanism for reversing a completed transfer. That does not make recovery impossible: it means recovery depends on someone with the ability and authority to restrict or obtain the assets after the transfer.
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“Exchange hack” can describe a breach of the exchange itself or unauthorized access to a customer’s account. Those are different incidents, and an exchange-wide breach is not automatically the same thing as an exchange becoming insolvent. The appropriate response depends on what happened and on the exchange’s incident instructions.
Which recovery routes may be available?
| Route | Who can act | What it may do | What it cannot guarantee |
|---|---|---|---|
| Exchange action | The exchange holding or receiving funds | Under its own procedures, or in response to legal process, it may freeze an account or restrict assets. | A freeze, reimbursement, or a particular response time. |
| Investigation and seizure | Law enforcement and, where required, courts | Investigators can follow public-ledger transactions; authorities may seek seizure through legal processes. | That traced assets can be controlled, recovered, or returned to a particular victim. |
| Civil litigation | A victim pursuing a claim in an appropriate court | Depending on the facts and jurisdiction, litigation may provide a route to a legal remedy. | That a viable claim exists, that a defendant or assets can be identified, or that a judgment can be enforced. |
| Private tracing service | A private analyst or company | It may provide tracing information or analysis. | It cannot issue a seizure order or compel an exchange to freeze funds. |
The FBI’s August 11, 2023 warning about companies falsely claiming they can recover cryptocurrency describes exchange freezes and civil litigation as possible routes, not guaranteed outcomes. Whether a receiving service can act depends on its custody and procedures, the applicable law, and the facts of the case.
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Why a blockchain trace is not a recovery
Public blockchain records can allow investigators to follow transactions between addresses. But a record of where funds went is not control over those funds. Assets can move quickly across addresses, blockchains, and borders; the FBI notes that overseas transfers can create significant challenges for U.S. law enforcement. In its cryptocurrency guidance, the FBI says: “Nevertheless, since cryptocurrency also allows transfers of funds to exchanges overseas, US law enforcement may encounter significant challenges when following cryptocurrency that enters other jurisdictions, especially those with lax anti-money laundering laws or regulations.”
A private tracing report may be useful information to pass to an exchange or investigators, but it does not compel either to act. A government investigation or legal process is needed for coercive action.
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What to do if your exchange was hacked
- Contact the exchange promptly. Use its official site or app, reached independently—not a phone number or link sent by an unsolicited caller or message. Ask for the incident-specific case or claims process, and keep the ticket number and replies.
- Secure any account that may be affected. Follow the exchange’s official incident instructions. If you suspect unauthorized account access, use the exchange’s official support channel to report it and ask what account-protection steps apply.
- Preserve records. Keep exchange statements, notices, withdrawal confirmations, support correspondence, screenshots, and any law-enforcement report numbers. Preserve communications and relevant websites, apps, phone numbers, and email addresses.
- Report the incident. For U.S. victims, FBI guidance directs people to report through IC3 and/or a local FBI field office. Provide what you have; FBI guidance says not to delay a report because some transaction information is missing.
- Provide transaction details when available. Include the sending and receiving addresses, cryptocurrency type and amount, date and time (with time zone if known), transaction ID or hash, exchanges used, and an incident timeline. Include how you were contacted and relevant people, accounts, websites, apps, phone numbers, emails, and messages.
Reporting does not guarantee an investigation, a freeze, direct follow-up, or reimbursement; handling and follow-up are at agency discretion. If authorities identify a specific seizure and invite claims or information from potential victims, follow that official, case-specific process and retain proof of ownership and exchange records. A special asset-recovery or forfeiture initiative is not a general recovery program for every exchange hack.
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How to spot recovery scams
Be wary of unsolicited offers, guaranteed results, upfront fees, requests for account credentials or personal or banking information, and claims of official affiliation. Verify any claimed government connection using contact information found independently on an official government site. The FTC also warns that requests for payment by gift card, cryptocurrency, or wire transfer are strong signs of a scam.
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- Do not give a recovery caller or message your exchange password, verification codes, wallet recovery phrase, or banking details.
- Do not pay someone who promises a guaranteed recovery or claims they can seize funds without legal authority.
- Do not rely on a tracing report as proof that funds have been frozen or returned.
In a June 24, 2024 notice, the FBI’s IC3 said victims further exploited by fictitious law firms lost over $9.9 million during the reported period from February 2023 through February 2024. The warning described firms that charged upfront, disappeared after receiving money, supplied weak tracing reports, demanded more fees, or falsely claimed links to agencies such as the FBI or CFPB.
What the Bybit case does—and does not—show
On February 26, 2025, the FBI attributed the theft of approximately $1.5 billion in virtual assets from Bybit, on or about February 21, 2025, to North Korea and designated the activity “TraderTraitor.” The advisory said the assets had been converted and dispersed across thousands of addresses on multiple blockchains. It urged exchanges, bridges, blockchain analytics firms, DeFi services, RPC node operators, and other virtual-asset service providers to block transactions with or derived from listed addresses.
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That notice illustrates how attribution and coordinated blocking guidance can be used to disrupt flows. It does not establish a general compensation process for victims or a recovery rate that applies to other exchange incidents.
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The reporting steps above reflect U.S.-focused FBI guidance. If you are elsewhere, use the relevant national police or cybercrime reporting service, financial regulator, and the exchange’s official incident instructions. The recovery possibilities still depend on where the assets move, whether an identifiable service holds them, the exchange’s policy, the investigation, and the laws that apply.
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Figures that should not be confused with exchange-hack losses
The FBI’s August 11, 2023 recovery-scam advisory said victims reported losing more than $2.5 billion in cryptocurrency investment frauds alone in 2022. That figure is about investment fraud, not exchange hacks or cryptocurrency theft generally, and should not be used to estimate the likelihood of recovering funds after an exchange breach.
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