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Bank of us Contents Plus: What renters get beyond basic cover

Bank of us Contents Plus adds automatic accidental-damage and motor-burnout cover and states two years of temporary accommodation for renters. Check limits, exclusions, excesses and price in your current quote and policy documents.
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Bank of us Contents Plus is contents insurance for a renter’s belongings, not cover for the building or a landlord’s property. Its clearest differences from standard contents cover are automatic accidental-damage and motor-burnout cover, plus a stated two years of temporary accommodation after a covered event makes the home unliveable. Whether those features suit you depends on the quote, selected options, excess and current policy wording.

What is Bank of us Contents Plus?

It is a contents-insurance product distributed by Bank of us and issued by Insurance Australia Limited under the CGU brand. Bank of us says it acts under its own Australian Financial Services Licence and under an agreement with Insurance Australia Limited (AFSL 227681). The bank’s disclosure index lists CGU Product Disclosure Documents and Target Market Determinations dated 20 May 2025; confirm which documents apply to a current quote rather than assuming that date identifies the governing version for every later offer. Bank of us’s home and contents insurance page and its disclosure documents index provide the product and disclosure information.

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The product page is general information, not personal advice or a recommendation. Bank of us says it does not take account of your objectives, financial situation or needs and directs customers to the Product Disclosure Statement (PDS) for full terms, limits and exclusions. The actual quote and Certificate of Insurance also matter: they set out the cover selected and applicable excesses.

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Does contents insurance cover renters?

Contents cover is intended for belongings, not the rental building or items owned by the landlord. Check the current policy wording to determine what qualifies as your contents, particularly for belongings shared with housemates, items supplied with the rental, or property used for work. Do not treat a contents policy as a substitute for building insurance.

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Bank of us lists events such as fire, theft, flood or rainwater run-off, storm, escape of water or liquid, and earthquake in its product comparison. An event name alone does not establish that every loss is covered: definitions, exclusions, limits and the circumstances of the damage are governed by the current PDS and your Certificate of Insurance.

What does Contents Plus add over standard contents cover?

Feature What Bank of us states What to verify for your policy
Accidental damage Automatically included with Plus; optional with standard contents cover. Definition, exclusions, sub-limits and applicable excess in the current PDS and Certificate of Insurance.
Electrical motor burnout Automatically included with Plus; optional with standard contents cover. The page says motors can be covered up to 15 years after manufacture if they are not under warranty or used in a business. Eligibility for the particular appliance and exclusions. This does not mean every electrical failure is covered.
Temporary accommodation for tenants Two years with Plus, compared with 12 months for standard contents cover, where a covered event makes the home unliveable. Applicable monetary limit, duration rules, documentation and how the policy defines reasonable extra rent.
Food spoilage Up to $2,000 with Plus, compared with up to $500 with standard contents cover. The page says no excess applies to food spoilage. Covered triggers, conditions and any limits for prescription medicines in the current wording.
Portable contents Optional cover for loss, theft and accidental damage away from home. The page states up to $10,000 per item unless the item is separately listed for more. Whether you selected the option, item-listing requirements, travel territory, excess and activity or item exclusions.
Valuable contents An optional increase for specified valuables, including items such as art, jewellery and collectables. Whether each item must be listed, category limits, proof requirements and excess.

These are features and figures stated on Bank of us’s product page, not claims outcomes or evidence of better value than another insurer. The page says cover amounts and extent depend on the cover selected and directs customers to the PDS for full terms, conditions, limitations and exclusions.

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Is temporary accommodation useful for renters?

It can be a meaningful difference if a covered event leaves your rental unliveable. Bank of us says Contents Plus provides two years of temporary accommodation, against 12 months with standard contents cover. CGU describes the tenant benefit as reasonable extra rent costs after a covered event makes the home unliveable.

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The stated duration does not tell you the monetary cap or exactly which costs qualify. Check the current PDS for the applicable limit, evidence requirements, duration rules and meaning of “reasonable.” The benefit applies only when the policy’s covered-event and other conditions are met.

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Does renters contents insurance cover belongings outside the home?

Bank of us describes portable contents as optional cover for loss, theft and accidental damage away from home. Its page states a limit of up to $10,000 per item unless an item is listed separately for more. It also identifies restrictions, including scratches and dents, items being cleaned or repaired, some sporting or work-use items, and travel beyond Australia or New Zealand.

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How to decide whether Plus fits your belongings

  1. Make a belongings inventory. Estimate the replacement cost of the contents you own, including furniture, clothing, electronics and household goods. Use the online calculator as a guide, not as a binding assessment of what you should insure.
  2. Identify the risks and options that matter to you. Consider whether accidental damage, motor burnout, portable cover or higher limits for specified valuables address risks relevant to your belongings and routine.
  3. Compare Plus with standard cover on the same basis. Check what is included or optional, benefit limits, exclusions and excesses, and compare quotes with equivalent insured amounts and options.
  4. Read the quote documents before deciding. Verify the premium, payment terms, selected options, insured amount, excess and policy wording in the quote, current PDS and Certificate of Insurance.

Bank of us says fortnightly, monthly or quarterly payments are available at no extra cost. That describes payment frequency, not whether a premium is competitive. The cost depends on your circumstances and selected cover; the product page does not establish an individual price.

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The page also asks, “Can I insure for more than your online building and contents calculator says?” It says the calculator is a guide and that CGU will pay only the fair and reasonable amount repairs should cost. Because that answer refers to building and contents calculations and repair costs, do not treat it as a definitive rule for a renter’s contents sum insured; check the PDS and your quote documents.

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What the product page cannot tell you

  • Your premium: It requires a quote based on factors including applicant, address, selected insured amount, options and payment choice.
  • Your full excess schedule: Bank of us says excesses may apply and refers customers to the Certificate of Insurance.
  • Every exclusion and claim condition: The product page is not a substitute for the current PDS and the terms shown in your certificate.
  • Whether a claim will be accepted: Listed features do not establish an outcome for a particular claim or item.
  • Claims performance: Bank of us says CGU’s claims team can be reached by telephone on 13 24 80, 24 hours a day, seven days a week. That service detail does not establish approval rates, response times or customer satisfaction.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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