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Where is my Atlassian Cloud data stored?
Atlassian hosts Cloud app data on AWS. For supported apps, an organization can pin specified in-scope data to an available location. If residency is not set, Atlassian dynamically assigns the data across AWS regions for operational and performance needs. Residency is configured at the app level, not separately for a project, client, or individual user. See Atlassian’s data residency guide for current coverage and product-specific details.
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Atlassian’s current location labels include Global; Australia (Sydney); Canada (Central); EU (Frankfurt and Dublin); Germany (Frankfurt); India (Mumbai); Japan (Tokyo); Singapore (Singapore); South Korea (Seoul); Switzerland (Zurich); United Kingdom (London); and USA (North Virginia and Oregon). Atlassian’s architecture page describes 11 regions; the detailed guide’s location labels do not all correspond to a single AWS region. In particular, USA is a grouping: customers pinning to USA cannot choose East versus West, and Atlassian may manage data between those regions. India is not assigned by default, including for organizations based there. Availability can differ by app and plan, so check the live eligibility information for the specific organization and product.
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A country or regional label should not be read as a promise that every piece of organization data is physically located there. Residency covers only data Atlassian identifies as in scope for that app. The live guide’s per-product tables are the authority for the current scope and exclusions.
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What does residency include—and exclude?
Examples of in-scope Jira data include issues and field content, comments, attachments, search data, and project configuration. For Confluence, examples include page and blog content, comments, attachments, search data, whiteboards, databases, and some metadata. The exact list varies by product, and Atlassian documents excluded categories in the same guide.
User account information such as names, email addresses, and avatars is handled by Atlassian’s central identity service, which has globally distributed replicas; that information is outside app data residency scope. Logs, analytics, AI-related data, integrations, and other categories may also be excluded, depending on the app. Confirm the specific categories relevant to your use rather than treating a regional pin as “all Atlassian data stays in this country.”
Which products and plans are covered?
Atlassian’s architecture overview names Jira, Jira Service Management, Jira Product Discovery, and Confluence among products with residency availability. The Support guide describes its own product and plan scope and also covers Loom in relevant contexts. Coverage changes, so verify the current product, plan, and organization eligibility in the Support guide before making a compliance commitment.
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Atlassian says a move may require app downtime of up to 24 hours. Search may be unavailable during re-indexing for up to three days, depending on data size. These are documented upper bounds, not a forecast for an individual tenant; schedule a move within an appropriate change window.
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Can I restrict Atlassian Cloud access by IP address?
Yes, for covered apps and content, organization administrators can configure IP address or location allowlists. Atlassian says users outside the allowed range cannot access covered pages or use the app programmatically through its APIs. This is a customer-configured access control, not a blanket network perimeter for every Atlassian feature or integration. The current IP allowlisting guide lists Premium for Jira, Jira Service Management, Confluence, and Compass; Enterprise for Analytics and Focus; and requires at least one listed plan for Rovo IP controls. Verify entitlements and current coverage for your organization.
What may remain accessible through other paths?
Per-app allowlisting does not automatically cover every Rovo experience. For applicable experiences, configure Rovo controls separately: Atlassian warns that without Rovo allowlisting, titles, previews, and paraphrased content from restricted objects may still surface in Rovo. The guide also documents exceptions involving some recent-history and notification details, Smart Links, and specified OAuth, Connect, and Forge integration paths. Map the apps, APIs, integrations, and AI experiences your users rely on before treating an allowlist as a complete block on access to derived or integrated information.
Atlassian’s internal network safeguards are distinct from customer allowlisting. Its Security Practices page describes controls such as network zones, environment separation, service authentication allowlists, VPC routing, firewalls, software-defined networking, and encrypted connections into sensitive networks. These are Atlassian-operated infrastructure controls, not settings customers administer.
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Atlassian documents encryption, logical tenant separation, service-level authorization, infrastructure security, and service resilience for its Cloud services. These are descriptions of vendor controls, not an independent conclusion that a particular customer’s configuration or compliance program is secure.
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- Encryption in transit: Atlassian says customer data traveling over public networks is protected with TLS 1.2 or higher and Perfect Forward Secrecy.
- Encryption at rest: Atlassian says data drives holding customer data and attachments in named Cloud products use AES-256 encryption.
- Tenant separation: Its multi-tenant architecture uses logical separation and service-level authorization. Atlassian states: “We do not offer a single tenant architecture in our regular Atlassian Cloud.” It points to Isolated Cloud for a single-tenant architecture.
- Support access: Atlassian says access is limited to authorized personnel and that customers must explicitly consent before support engineers can access customer data stored in applications.
For details on how Atlassian characterizes these safeguards, consult its Security Practices and Cloud architecture and operational practices pages.
What security responsibilities stay with my organization?
Atlassian is responsible for the security, availability, and performance of the applications it provides, along with their systems and hosting environments. Your organization is responsible for how it configures and uses those services, including account administration, permissions, customer-stored information, Marketplace apps, and its own policy and compliance obligations. Atlassian explains this division in its Cloud Security Shared Responsibilities material.
Customer safeguards to put in place
- Control identities: Verify company domains and centralize account management and authentication controls. Atlassian Guard is one relevant service for centralized identity and access administration; review its current capabilities against your requirements.
- Review permissions: Give users and groups only the access they need, and revisit sharing settings as teams and projects change.
- Govern content and apps: Treat content stored in Atlassian products and Marketplace apps as part of your security and compliance program. Evaluate app access and data handling before installation.
- Manage external sharing: Public sharing can expose information beyond your organization. Once someone can view or copy shared content, Atlassian cannot prevent them from redistributing it.
- Own compliance decisions: Determine whether your product, configuration, and use meet your obligations; a vendor control or certification alone does not establish that your organization is compliant.
Do Atlassian Cloud backups restore data users deleted?
No. Atlassian says it does not use its backups to reverse customer-initiated destructive changes such as deleted work items, projects, or sites. Vendor backups are for service recovery, not an end-user undo or version-history feature. Keep a backup and recovery plan suited to your own data and business needs.
What recovery measures does Atlassian describe?
Atlassian describes daily automated Amazon RDS snapshots retained for 30 days, encrypted with AES-256, replicated among data centers within a particular AWS region, and tested quarterly. Its architecture page says Bitbucket storage snapshots are retained for seven days. The retention detail applies to the systems and products Atlassian describes; it should not be mistaken for a customer-accessible restore window.
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Atlassian’s resilience page publishes a one-hour recovery point objective (RPO) and six-hour recovery time objective (RTO) target for an unplanned event affecting the reliability of its Cloud products. These are Atlassian-published targets, not a guarantee of a customer-specific recovery result. Atlassian’s role in restoring its service does not replace your organization’s responsibility to maintain business continuity and disaster recovery arrangements for its own operations. See Atlassian’s approach to resilience.
How should I verify Atlassian Cloud compliance?
Compliance scope varies by product and program. Atlassian directs customers to its current Compliance page and authenticated Customer Trust Portal for current reports, certifications, and detailed materials. For procurement or an audit, verify the exact product, certification, and report period in the live portal; do not assume one certification applies to every Atlassian Cloud product.
What should I compare before choosing a Cloud setup?
If you are evaluating deployment or governance options, compare the requirements that materially change your risk and operating model:
- Which exact app data is pinned, and which data remains global or excluded?
- Is the desired location available for your specific product, organization, and plan?
- Do IP and location allowlists cover the app, API, Rovo, and integration paths your users need?
- Who will own identity, permissions, Marketplace app review, backup, and continuity responsibilities?
- Does your requirement call for standard shared, multi-tenant Cloud or a separately described single-tenant offering?
Standard Atlassian Cloud is multi-tenant; Atlassian identifies Isolated Cloud as its single-tenant option. Assess that distinction alongside residency and access requirements rather than assuming a regional pin changes the tenancy model.
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