Freedom251 › Claims Processing Software
Zemble
What Zemble is
Zemble is a cloud-deployed workflow and case management platform for insurance teams handling complex claims operations involving multiple stakeholders. It serves carriers, specialist MGAs, self-insured businesses, brokers, advisers, and underwriting agencies. A drag-and-drop builder supports unlimited paths, elements, and data exchanges, with KPIs and SLAs on workflow steps. Case intake forms, custom fields, task assignment, reminders, and a self-service client portal organize submissions and updates. Unlimited stakeholders can receive granular access to process steps, documents, and other information. Reporting tracks key metrics, and case and user data can be downloaded. APIs support information sharing, two-way integrations, and flexible exports. Audit trails record changes, requests, and interactions. Zemble states ISO 27001, SOC 2, and SOC 1 certifications. It runs on AWS, uses at least TLS 1.2 in transit and AES-256 at rest, and lists role-based access, SAML 2.0 single sign-on, two-factor authentication, secure transfers, and external penetration testing. Pricing is available on request.
Who it suits
It suits insurance and claims teams managing multi-party cases, workflows, documents, and reporting. The listed audience includes carriers, MGAs, brokers, advisers, and underwriting agencies.
What it does well
- Drag-and-drop workflows with unlimited paths
- Client portal supports submissions and case updates
- Granular access for unlimited stakeholders
- Audit trails record changes and interactions
- Exports and APIs support connected systems
What to know first
- Pricing is available only on request
- Cloud deployment requires web access
- Designed around insurance claims operations
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pricing | Pricing not listed; request a demo for a solution | On request |
As getzemble.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Zemble brings intake, configurable workflows, stakeholder access, audit history, reporting, and integrations into one cloud platform. Buyers must request a demo or pricing to assess fit and cost.
Facts from Zemble's own pages
- Audit trail
- Yes · getzemble.com, 21 Sept 2026
- Audit trails
- Zemble says its audit trails track changes, requests, and interactions, and its product page describes a complete audit trail for collected data. · getzemble.com, 12 Oct 2026
- Client portal
- The self-service client portal lets users submit cases and receive case updates. · getzemble.com, 12 Oct 2026
- Company background
- The About page describes Zemble as a remote-first team working across four continents; it does not state a founding year. · getzemble.com, 12 Oct 2026
- Custom case fields
- Yes · getzemble.com, 21 Sept 2026
- Deployment
- cloud · getzemble.com, 21 Sept 2026
- Encryption and hosting
- The security page states that Zemble runs on AWS, encrypts data in transit with at least TLS 1.2, and encrypts customer data at rest with AES-256. · getzemble.com, 12 Oct 2026
- Case intake forms
- Yes · getzemble.com, 21 Sept 2026
- Integrations
- The product uses APIs to share information with other systems; its site also describes two-way integrations and flexible data exports. · getzemble.com, 12 Oct 2026
- Intended users
- The site describes the product for carriers, specialist MGAs, self-insured businesses, brokers, advisers, and underwriting agencies. · getzemble.com, 12 Oct 2026
- Product
- Zemble describes itself as a workflow and case management platform for insurance teams managing complex, multi-stakeholder claims operations. · getzemble.com, 12 Oct 2026
- Reporting and export
- Users can track key metrics and download case and user data at any time. · getzemble.com, 12 Oct 2026
- Reporting dashboards
- Yes · getzemble.com, 21 Sept 2026
- Security certifications
- Zemble states that it is ISO 27001 and SOC 2 certified; its homepage also lists SOC 1 certification. · getzemble.com, 12 Oct 2026
- Security controls
- The security page lists role-based access controls, SAML 2.0 single sign-on, two-factor authentication, secure messaging and file transfers, and external penetration testing. · getzemble.com, 12 Oct 2026
- Stakeholder access
- The product supports unlimited stakeholders with granular access controls for process steps, documents, and other information. · getzemble.com, 12 Oct 2026
- Support and sales
- The site invites prospective customers to request a demo and lists [email protected] as its contact email. · getzemble.com, 12 Oct 2026
- Tasks and reminders
- Teams can assign tasks to customers and stakeholders and notify parties about case updates. · getzemble.com, 12 Oct 2026
- Workflow automation
- Yes · getzemble.com, 21 Sept 2026
- Workflow builder
- Users can build business workflows with a drag-and-drop interface, unlimited paths, elements, and data exchanges, and add KPIs and SLAs to steps. · getzemble.com, 12 Oct 2026
Where Zemble stands on Freedom251
- Claims Processing Software#8 of 16
- Case Management Software#119 of 177