Freedom251 › Case Management Software
NextRequest
by NextRequest
What NextRequest is
NextRequest is a cloud platform for government entities receiving, routing, redacting, and releasing public records requests. Intake forms, custom case fields, automated workflows, audit trails, and reporting dashboards organize requests from submission through completion. Workflows can assign routes and prompt follow-up tasks, while a unified dashboard shows progress. RapidReview supports file extraction, batch redaction, comments, automated redaction logs, and autosaving. The Risk Module uses pattern matching and machine learning to help identify sensitive information before release. Payment and invoicing tools support cost recovery and billing. NextRequest can connect with CivicPlus Municipal Websites so public records appear in agency search results; named connected solutions include Social Media Archiving, Agenda and Meeting Management, and Municode Codification. Its API uses HTTP and JSON, with keys requested through Support. SAML 2 single sign-on is available on certain packages. NextRequest states it completed a SOC 2 Type II audit and encrypts data at rest and in transit.
Who it suits
NextRequest is intended for government entities managing public-records workflows. It is not a service for members of the public to submit requests or receive status updates.
What it does well
- Automated routing and follow-up workflows
- Batch redaction with logs and autosaving
- Risk Module flags sensitive information
- Payment and invoicing tools
- Audit trails and reporting dashboards
What to know first
- Pricing requires contacting sales
- No mobile apps
- API customers handle calls and troubleshooting
- Single sign-on depends on package
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| NextRequest | Contact sales for pricing · Pricing provided for your organization | On request |
As nextrequest.civicplus.help lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
NextRequest centralizes intake, review, redaction, release, billing, and reporting for public-records teams. Its cloud deployment and connected CivicPlus solutions may suit agencies already using that ecosystem.
Facts from NextRequest's own pages
- API
- The API uses HTTP requests and JSON; an administrator must request an API key through Support, and customers are responsible for API calls and troubleshooting. · civicplus.help, 11 Oct 2026
- Audience
- NextRequest provides FOIA software to government entities and does not submit records requests or provide request status updates on behalf of the public. · civicplus.com, 11 Oct 2026
- Audit trail
- Yes · civicplus.com, 22 Sept 2026
- Custom case fields
- Yes · civicplus.com, 22 Sept 2026
- Deployment
- cloud · civicplus.com, 22 Sept 2026
- Headquarters
- Manhattan, Kansas, United States · nextrequest.civicplus.help, 19 Oct 2026
- Hosting
- NextRequest says its servers and databases are hosted on Amazon infrastructure and that customer documents and image assets are stored in Amazon S3. · civicplus.com, 11 Oct 2026
- Case intake forms
- Yes · civicplus.com, 22 Sept 2026
- Integrations
- NextRequest can connect with CivicPlus Municipal Websites to include public records in agency website search results, and the page also names Social Media Archiving, Agenda and Meeting Management, and Municode Codification as connected solutions. · civicplus.com, 11 Oct 2026
- Mobile apps
- No · civicplus.com, 22 Sept 2026
- Payments
- The product offers payments and invoicing tools for automating cost recovery and billing. · civicplus.com, 11 Oct 2026
- Purpose
- NextRequest is an online platform for receiving, routing, redacting, and releasing public records requests. · civicplus.com, 11 Oct 2026
- Redaction
- RapidReview supports file extraction, batch redaction, comments, automated redaction logs, and autosaving work. · civicplus.com, 11 Oct 2026
- Reporting dashboards
- Yes · civicplus.com, 22 Sept 2026
- Risk management
- The Risk Module uses pattern matching and machine learning to help identify sensitive information before release. · civicplus.com, 11 Oct 2026
- Security
- NextRequest states that it has completed a SOC 2 Type II audit and encrypts data at rest and in transit, with AES-256 encryption for the application. · civicplus.com, 11 Oct 2026
- SSO
- SAML 2-based single sign-on is available on certain packages and can be added by contacting an Account Manager or Support. · civicplus.help, 11 Oct 2026
- Support
- The product’s SSO documentation directs customers to NextRequest Support or their Account Manager for package questions and assistance. · civicplus.help, 11 Oct 2026
- Workflow
- Automated workflows route requests and prompt follow-up tasks, while a unified dashboard tracks requests from submission to completion. · civicplus.com, 11 Oct 2026
- Workflow automation
- Yes · civicplus.com, 22 Sept 2026
Where NextRequest stands on Freedom251
- Case Management Software#117 of 177