VIP Utility Billing

Paid APIWeb

What VIP Utility Billing is

VIP Utility Billing is cloud-based software for local governments, rural water systems, and other agencies that bill for water, electricity, sewer, or sanitation. It combines flat-rate and metered billing, with support for unlimited services, scheduled automatic bills, advance rate changes, and billing and rate histories. High and low bill alerts flag unusual amounts, and approval workflows support adjustments and rate changes. Staff can manage active and inactive accounts, connect multiple billing locations to one customer, and keep customer notes with the account. The VIP Web Portal presents bills online, sends notices and notifications by email or text, and accepts web payments. A central dashboard provides account details, with data grids that staff can filter and export to Excel or Word. Other tools cover deposit applications and refunds, electric budget billing, payment arrangements, landlord accounts, non-utility charges, and backflow device testing and certification. The product is available on web and through an API. It integrates with VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems; external connections depend on the system and may use imports, exports, or partner APIs. The vendor says VIP Cloud uses AWS and provides firewalls, encryption, and security controls mapped to NIST and CIS frameworks.

Who it suits

It suits utility agencies that need to manage mixed flat-rate and metered billing across water, electricity, sewer, or sanitation services. Its account portal, payment arrangements, meter history, and field work order tools may also fit teams managing customer service and utility operations together.

What it does well

Handles unlimited flat-rate or metered services.
Schedules automatic billing and future rate changes.
Portal supports online bills, payments, and email or text notifications.
Tracks meter installation, maintenance, and testing history.
Connects with ESRI Workforce for mobile work orders and field dispatch.
Includes backflow certification tracking and customer letters.

What to know first

Pricing is available on request.
External integrations depend on the system and may require partner APIs or imports and exports.

Getting started

Visit the VIP Utility Billing website.
Contact the vendor to discuss the product and request pricing.
Plan data conversion and validation with the vendor.
Complete training, testing environments, and third-party integration finalization.
Use remote support after launch.

Verdict

Choose VIP Utility Billing if your agency needs billing and account tools for multiple utility types, with meter history and field work order support. Consider the integration details for your systems before choosing, since external connections depend on the system and may use imports, exports, or partner APIs. Pricing requires contacting the vendor.

Questions

How much does VIP Utility Billing cost?

It is paid software, and the vendor provides pricing on request.

Which utility types does it support?

It supports water, electricity, sewer, and sanitation billing, including flat-rate and metered services.

Can customers pay bills online?

Yes. The VIP Web Portal presents bills online and accepts web payments. It also supports emailed bill notices and email or text notifications.

What platforms are available?

The listed platforms are web and API.

Which integrations are available?

The vendor lists VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems. External integrations depend on the system and typically use import/export or direct APIs with partners.

What security does the vendor describe?

The vendor says the VIP Web Portal is PCI compliant. It says VIP Cloud uses AWS and provides firewalls, encryption, and security controls mapped to NIST and CIS frameworks.

Facts from VIP Utility Billing's own pages

Account management: Staff can view active and inactive accounts, link multiple billing locations to a customer, and add notes that carry over with the customer. · mysoftwaresolutions.com, 8 Oct 2026
Account tools: Users can view account details in a centralized dashboard, filter data grids, and export data to Excel or Word. · mysoftwaresolutions.com, 8 Oct 2026
Backflow management: Backflow management tracks device testing and certification and can generate customer letters about certification requirements. · mysoftwaresolutions.com, 8 Oct 2026
Billing controls: High and low alerts flag abnormal bills, while approval workflows support secure adjustments and rate changes can be scheduled in advance. · mysoftwaresolutions.com, 8 Oct 2026
Billing features: The software supports unlimited flat-rate or metered services, scheduled automatic billing, high and low bill alerts, billing and rate histories, and scheduled rate changes. · mysoftwaresolutions.com, 8 Oct 2026
Cloud security: The vendor says VIP Cloud uses AWS and provides built-in firewalls, encryption, and security controls mapped to NIST and CIS frameworks. · mysoftwaresolutions.com, 8 Oct 2026
Customer portal: The VIP Web Portal supports online bill presentation, emailed bill notices, web payments, and email or text notifications. · mysoftwaresolutions.com, 8 Oct 2026
Deposits and payment plans: It can automate deposit applications and refunds, offer electric budget billing, and create payment arrangements for one or multiple charges. · mysoftwaresolutions.com, 8 Oct 2026
Founded: 1978 · mysoftwaresolutions.com, 28 Sept 2026
GIS and work orders: The product integrates with ESRI Workforce for mobile order management, and work orders can be initiated in the office or in the field. · mysoftwaresolutions.com, 8 Oct 2026
GIS integration: The product integrates with ESRI Workforce for mobile work order management and field dispatch. · mysoftwaresolutions.com, 8 Oct 2026
Headquarters: Dayton, Ohio, United States · mysoftwaresolutions.com, 28 Sept 2026
Implementation: The vendor describes implementation with data conversion and validation, training and testing environments, third-party integration finalization, and remote support after launch. · mysoftwaresolutions.com, 8 Oct 2026
Integrations: The vendor says VIP Utility Billing integrates with VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems; external integrations depend on the system and typically use import/export or direct APIs with partners. · mysoftwaresolutions.com, 8 Oct 2026
Meters and field work: The product is compatible with a variety of metering systems and tracks meter installation, maintenance, and testing history. · mysoftwaresolutions.com, 8 Oct 2026
Meters and work orders: It is compatible with a variety of metering systems, tracks meter installation and maintenance history, and supports customizable printed work orders initiated in the office or field. · mysoftwaresolutions.com, 8 Oct 2026
Other utility operations: Features include landlord account tracking, billing for non-utility charges, and tracking backflow device testing and certification. · mysoftwaresolutions.com, 8 Oct 2026
Payment security: The vendor states that its VIP Web Portal is PCI compliant. · mysoftwaresolutions.com, 8 Oct 2026
Pricing: The product page invites prospective customers to contact the vendor for a conversation and does not state a price. · mysoftwaresolutions.com, 8 Oct 2026
Purpose: VIP Utility Billing is cloud-based billing software for local governments, rural water systems, and other utility agencies, including providers of water, electricity, sewer, or sanitation. · mysoftwaresolutions.com, 8 Oct 2026
Security: The vendor describes the VIP Web Portal as PCI compliant. · mysoftwaresolutions.com, 8 Oct 2026
Support: The vendor says many support calls are resolved in under two hours and most tickets are solved the same day. · mysoftwaresolutions.com, 8 Oct 2026

Where VIP Utility Billing stands on Freedom251

Utility Billing Software#21 of 26