No. 7 of 28 ·Utility Billing Software

Muni-Link

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Muni-Link is ranked #7 of 28 in utility billing software on Freedom251. It runs on Web.

Muni-Link plans and pricing

All plans

Muni-Link utility billing subscription Not published Price not published; request a demo muni-link.com · 4 Oct 2026

Compared on utility billing software

Utility types: water, sewer, stormwater, refuse/trash, and other municipal services
Billing model: mixed
Rate management: Yes
Meter data import: Yes
Payment processing: Yes
Autopay: Yes
Customer account portal: Yes

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The record

Purpose: Muni-Link is a cloud-based utility billing platform and customer information system for municipalities and utility providers.
Core functions: The platform brings account management, billing, payments, service orders, and customer communications into one system.
Billing workflow: A guided, single-page workflow covers readings, estimates, reports, calculations, and printing, and flags irregular usage for review before bills are finalized.
Customer portal: Customers can use the online portal to view bills, make payments, review usage, enroll in autopay and e-billing, and manage multiple accounts.
Payment options: Payment methods include Venmo, Google Pay, PayPal, credit cards, autopay, and text-to-pay through Invoice Cloud integration.
Payment integrations: The maker lists Invoice Cloud, Paystar, Global Payments, and Autoagent as payment providers; utilities using a different provider need to transition to an integrated partner.
Business system integrations: Muni-Link connects with GIS, accounting, meter reading, and asset management systems; QuickBooks, Sage Intacct, and NetSuite are named accounting integrations.
Integration list limit: The maker says to contact its team or request a demo for a complete current list of integration partners and capabilities.
Security: The platform is hosted on Amazon Web Services and uses automatic backups, software updates, multi-factor authentication, and role-based permissions; the page does not name specific certifications.
Support: Unlimited support is included with the subscription at no extra cost and is available by phone, chat, or email during Eastern Time business hours.
Support hours: The support page lists availability as 9am–5pm EST and says an after-hours answering service handles urgent issues.
Who it serves: Muni-Link identifies water, sewer, and stormwater utilities, trash and garbage authorities, municipal and regional governments, and flat-rate service providers as customers it serves.
Company ownership and headquarters: Muni-Link says it is owned by Neptune Technology Group and headquartered in central Pennsylvania.
Headquarters: Central Pennsylvania, United States

Where it ranks on Freedom251

Best Utility Billing Software in 2026#7 of 28

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Sources

muni-link.com/utility/· checked 4 Oct 2026
muni-link.com/product/· checked 4 Oct 2026
muni-link.com/features/payments/· checked 4 Oct 2026
muni-link.com/features/integrations/· checked 4 Oct 2026
muni-link.com/forever-support/customer-support-team/· checked 4 Oct 2026
muni-link.com/company/· checked 4 Oct 2026