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Utility Redefined CIS
What Utility Redefined CIS is
Utility Redefined CIS is a web-based customer information system for billing, customer service, and utility operations. It is designed for water, electric, gas, and multi-service providers, with Utility Redefined describing its software as intended for small and mid-sized utilities. The system manages service locations, meters and devices, billing cycles, routes, and meter reads imported from metering systems. It calculates consumption, accepts payment imports, supports reconciliation, and processes late fees automatically. Utilities can define charge types and service rates, set deposits, and manage customer payment plans. Payment features include online bill pay, account controls, and recurring payments. Staff can view account details and daily consumption trends, adjust pay plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says CIS can integrate with existing systems and supports meter-read imports. It is available on the web. Pricing is provided on request, and the company invites prospective customers to schedule a personalized demo. Utility Redefined is headquartered in Clearwater, Florida, USA.
Who it suits
CIS suits small and mid-sized water, electric, gas, and multi-service utilities that need billing, account service, and operational workflows in one web-based system. It may fit teams that manage meter reads, payment plans, and customer support alongside billing.
What it does well
- Supports water, electric, gas, and multi-service utilities.
- Imports meter reads from metering systems.
- Processes late fees automatically.
- Offers recurring payments and online bill pay.
- Includes guided move-in and move-out workflows.
What to know first
- Pricing is available on request.
- Evaluation begins with a requested demo.
Getting started
- Visit the Utility Redefined website.
- Request a personalized demo from the company.
- Discuss pricing and the utility's requirements with Utility Redefined.
- Use the web-based system after arranging access with the company.
Verdict
Utility providers looking to manage billing, payments, meter data, and customer service through a web system should consider CIS. Buyers who need pricing before contacting a vendor should account for its request-based pricing and demo process.
Questions
How much does Utility Redefined CIS cost?
Pricing is available on request.
What platforms does it support?
CIS is available on the web.
Which utility types is it designed for?
It is designed for water, electric, gas, and multi-service providers.
Can it import meter reads?
Yes. It supports meter-read imports from metering systems.
Can customers pay bills online?
Yes. The system supports online bill pay, account controls, and recurring payments.
How can a prospective customer evaluate it?
Utility Redefined invites prospective customers to schedule a personalized demo.
Facts from Utility Redefined CIS's own pages
- Billing
- It calculates consumption, supports payment imports and reconciliation, and provides automated late fee processing. · utilityredefined.com, 8 Oct 2026
- Cloud billing
- The separate eBilling System is described as a cloud-hosted solution for small and medium-sized utility companies. · utilityredefined.com, 9 Oct 2026
- Customer service
- Staff can access account details, review daily consumption trends, adjust pay plans, and manage notifications and support tickets. · utilityredefined.com, 8 Oct 2026
- Data migration
- The Data Migration Tool page describes migrations from AS/400, Oracle, flat files, and other systems, with data mapping, normalization, and delta migration support. · utilityredefined.com, 9 Oct 2026
- Deployment services
- Technical Services support on-premises, cloud, and hybrid environments, including system setup, configuration, and ongoing support. · utilityredefined.com, 9 Oct 2026
- eBilling features
- The eBilling page lists flexible bill grouping and manual or automatic billing cadence options, including daily, weekly, or monthly. · utilityredefined.com, 9 Oct 2026
- Founded
- The pages opened do not state a founding year. · utilityredefined.com, 9 Oct 2026
- Headquarters
- The site lists Utility Redefined at 1315 Cleveland St., Clearwater, Florida 33755. · utilityredefined.com, 9 Oct 2026
- Industries
- The CIS is designed for water, electric, gas, and multi-service providers. · utilityredefined.com, 8 Oct 2026
- Integrations
- The eBilling System page says it works with nearly any internal software or database used to manage customers and bills. · utilityredefined.com, 9 Oct 2026
- Operations
- The system manages service locations, meters and devices, billing cycles, routes, and meter reads imported from metering systems. · utilityredefined.com, 8 Oct 2026
- Payments
- The CIS supports online bill pay, account controls, and recurring payments. · utilityredefined.com, 8 Oct 2026
- Product
- The Customer Information System is described as a modern, web-based solution for utility billing, customer service, and operations. · utilityredefined.com, 9 Oct 2026
- Purpose
- The Customer Information System is a web based solution for utility billing, customer service, and operations. · utilityredefined.com, 8 Oct 2026
- Rates and plans
- Utilities can define charge types and service rates, set deposits, and manage customer pay plans. · utilityredefined.com, 8 Oct 2026
- Sales
- The site invites prospective customers to request a demo; it does not state a price on the pages opened. · utilityredefined.com, 9 Oct 2026
- Security
- The Technical Services page describes regular patching, updates, cybersecurity protocols, and proactive threat mitigation. · utilityredefined.com, 9 Oct 2026
- Service reporting
- Utility Redefined says its technical services provide service-level agreements and system performance reports. · utilityredefined.com, 9 Oct 2026
- Support and sales
- The company invites prospective customers to schedule a personalized demo and says expert support is available throughout the process. · utilityredefined.com, 8 Oct 2026
- Target customers
- Utility Redefined says its solutions are designed for small and mid-sized utilities across water, gas, and electric sectors. · utilityredefined.com, 9 Oct 2026
- Workflows
- The CIS includes guided move-in and move-out workflows. · utilityredefined.com, 8 Oct 2026
Where Utility Redefined CIS stands on Freedom251
- Utility Billing Software#22 of 26