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Verint Experience Management

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What Verint Experience Management is

Verint Experience Management captures customer feedback and other experience signals across contact center, digital, location, and enterprise teams. It analyzes voice calls, digital chats, emails, and bot conversations, while its Voice of the Customer tools combine surveys, conversations, digital behavior, and transactional patterns to surface trends and guide action. Its AI can score sentiment, identify intent and emerging topics, and flag compliance risks across up to 100% of interactions. Verint also lists CX/EX Scoring Bot and Conversation Intelligence among its tools. Digital experience materials cover feedback from web, mobile, social, and surveys through a unified data model. The product supports journey mapping, text analytics, omnichannel feedback, closed-loop actions, and multi-experience programs. Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow, and a catalog of more than 500 connectors across 300 vendors. Deployment is designed for cloud, hybrid, and on-premises contact center environments. Pricing is available on request; platforms listed are API and web.

Who it suits

It suits contact center, digital, location, and enterprise teams, including CX stakeholders in marketing and ecommerce. Organizations that need to combine feedback across channels and coordinate follow-up actions may find its listed tools relevant.

What it does well

  • Analyzes voice, chat, email, and bot conversations.
  • AI can score sentiment and flag compliance risks.
  • Supports journey mapping and closed-loop actions.
  • Lists more than 500 connectors across 300 vendors.

What to know first

  • Pricing is available only on request.
  • Listed platforms are API and web.

Plans

PlanBilled and limitsPrice
Verint Experience ManagementContact sales for a demo; no public price listedOn request

As verint.com lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Verint Customer Experience Management website.
  2. Request a demo and pricing from Verint.
  3. Use the API or web platform.
  4. Select a deployment approach: cloud, hybrid, or on-premises contact center environment.

Verdict

Verint Experience Management brings feedback analysis, scoring, and follow-up workflows together across multiple experience channels. Prospective buyers need to request pricing and assess whether its listed API and web platforms fit their environment.

Questions

How much does Verint Experience Management cost?

Pricing is on request; the plan page directs buyers to contact sales for a demo.

Which platforms are listed?

The listed platforms are API and web.

What feedback channels can it analyze?

It covers voice calls, digital chats, emails, and bot conversations. Digital experience materials also describe feedback across web, mobile, social, and surveys.

Which integrations are named?

Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow. Its catalog has more than 500 connectors across 300 vendors.

Where can it be deployed?

Verint designs its CX management solutions for cloud, hybrid, and on-premises contact center environments.

What security options are described?

The Experience Management FedRAMP Edition is described as FedRAMP Moderate authorized, DISA IL2 compliant, and StateRAMP authorized. Hosting is through TTEC’s government infrastructure.

Facts from Verint Experience Management's own pages

AI analysis
Its AI scores sentiment, identifies intent and emerging topics, and flags compliance risks across up to 100% of interactions. · verint.com, 7 Oct 2026
Channels
The product page says it analyzes voice calls, digital chats, emails, and bot conversations. · verint.com, 7 Oct 2026
Core features
Verint lists Voice of the Customer, CX/EX Scoring Bot, and Conversation Intelligence among its CX tools. · verint.com, 7 Oct 2026
Deployment compatibility
Verint says its CX management solutions are designed for cloud, hybrid, and on-premises contact center environments. · verint.com, 7 Oct 2026
Digital experience
The Experience Management for Digital materials describe collecting and analyzing feedback across web, mobile, social, and surveys using a unified data model. · verint.com, 7 Oct 2026
Feedback workflows
Voice of the Customer combines feedback from surveys, conversations, digital behavior, and transactional patterns to surface trends and guide actions. · verint.com, 7 Oct 2026
Founded
1994 · verint.com, 28 Sept 2026
Headquarters
Melville, New York, USA · verint.com, 28 Sept 2026
Integrations
Verint Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow, and says its catalog has more than 500 connectors across 300 vendors. · verint.com, 7 Oct 2026
Intended users
Verint’s Experience Management materials describe use across contact center, digital, location, and enterprise teams, including CX stakeholders in marketing and ecommerce. · verint.com, 7 Oct 2026
Platform security
Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data in its control and operating environments. · verint.com, 7 Oct 2026
Purpose
Captures, analyzes, and acts on customer experience signals and feedback across channels to improve customer experience. · verint.com, 7 Oct 2026
Security
Verint’s Experience Management FedRAMP Edition is described as FedRAMP Moderate authorized, DISA IL2 compliant, and StateRAMP authorized; hosting is provided through TTEC’s government infrastructure. · verint.com, 7 Oct 2026
Support
Verint describes consulting teams that provide guidance, technical assistance, support, and recommendations for optimizing its cloud platform. · verint.com, 7 Oct 2026

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