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User Sense
What User Sense is
User Sense is an all-in-one UX and market research platform combining research tools, participant recruitment, and research services. It supports moderated and unmoderated user tests, interviews, online surveys, card sorting, and tree testing. Analysis features include transcription, time-stamped notes, highlight clips, sentiment analysis, usability metrics, and exports of recordings, notes, and highlights. Prototype testing works with Figma, Invision, Sketch, Adobe XD, Axure, and Marvel. Website studies cover desktop, tablet, and mobile devices, while app testing supports web and native Android and iOS apps. Testers can participate through the app or a browser without extensions or plug-ins. User Sense recruits B2C and B2B participants across Europe, lists access to 100,000+ participants, and allows customer-invited testers. Prices exclude VAT, with platform sessions from €4, recruitment from €3 per participant, recording add-ons from €15, and research services from €1500 per study.
Who it suits
User Sense suits businesses and Europe-based agencies running UX or market research across websites, apps, and prototypes. It also fits teams needing recruited participants or their own testers.
What it does well
- Moderated and unmoderated research methods
- Supports six prototype tools
- Testing covers desktop, tablet, mobile, web, and native apps
- Recruitment access to 100,000+ participants
- Participant incentives handled for recruited studies
What to know first
- Listed prices exclude VAT
- Research service starts at €1500 per study
- Recording add-on costs €15
- Recruitment rates vary
Limits
Platform pricing is €10 per session for 1 to 100 sessions and €4 per session for 100+ sessions. Audio, screen and face recording is a €15 add-on, participant recruitment starts at €3 per participant, and research service starts at €1500 per study; prices exclude VAT.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Platform — 1 to 100 sessions | € 10 per session · pay as you go · prices exclude VAT | €10, paid once |
| Audio, screen and face recording add-on | € 15 add-on · prices exclude VAT | €15, paid once |
| Research service | Rates starting from € 1500 per study · request a free quote · prices exclude VAT | €1,500, paid once |
| Participant recruitment | Rates starting from € 3 per participant · pricing varies · prices exclude VAT | €3, paid once |
| Platform — 100+ sessions | € 4 per session · pay as you go · prices exclude VAT | €4, paid once |
As usersense.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the User Sense website
- Choose platform sessions, participant recruitment, or research service
- Select a pay-as-you-go session plan or request a research-service quote
- Recruit participants through User Sense or invite your own testers
- Run the study through the app or a browser without extensions
Verdict
User Sense combines study tools, participant sourcing, and optional research services across major device types. Its pay-as-you-go structure and broad prototype support suit teams planning individual sessions or larger studies.
Questions
Does User Sense offer a free plan?
Yes. User Sense lists a free plan, alongside paid platform and research options.
What does User Sense cost?
Platform sessions are €10 each for 1 to 100 sessions or €4 each for 100+ sessions. Recruitment starts at €3 per participant, recording is a €15 add-on, and research service starts at €1500 per study; prices exclude VAT.
Which platforms and devices are supported?
User Sense supports Android, iOS, macOS, web, and Windows. Studies can cover desktop, tablet, and mobile websites plus web and native Android or iOS apps.
Can it recruit research participants?
Yes. It recruits B2C and B2B participants across Europe, lists access to 100,000+ participants, and lets customers invite their own testers.
Which prototype tools work with it?
Prototype testing supports Figma, Invision, Sketch, Adobe XD, Axure, and Marvel.
Who makes User Sense?
User Sense is headquartered in Amsterdam, Netherlands, and says it went live in June 2020.
Facts from User Sense's own pages
- Analysis features
- Features include transcription, time-stamped notes, highlight clips, sentiment analysis, usability metrics and exporting recordings, notes and highlights. · usersense.com, 7 Oct 2026
- Browser access
- The company says testers can participate through its app or a browser of their choice without extensions or plug-ins. · usersense.com, 7 Oct 2026
- Company start
- The about page says User Sense went live in June 2020. · usersense.com, 7 Oct 2026
- Device testing
- The platform supports website testing on desktop, tablet and mobile devices, and app testing for web and native apps on Android and iOS. · usersense.com, 7 Oct 2026
- Headquarters
- Amsterdam, Netherlands · usersense.com, 28 Sept 2026
- Incentive handling
- For recruited studies, User Sense handles participant incentives and says it pays participants within two working days of their session. · usersense.com, 7 Oct 2026
- Intended customers
- The platform is presented for businesses conducting UX and market research, and the company says Europe-based agencies are welcome. · usersense.com, 7 Oct 2026
- Panel size
- The pricing page lists access to 100,000+ participants through recruitment. · usersense.com, 7 Oct 2026
- Prototype compatibility
- Prototype testing is compatible with Figma, Invision, Sketch, Adobe XD, Axure and Marvel. · usersense.com, 7 Oct 2026
- Recruitment
- User Sense recruits B2C or B2B participants across Europe, and customers can also invite their own testers. · usersense.com, 7 Oct 2026
- Research methods
- The platform supports unmoderated and moderated user tests, interviews, online surveys, card sorting and tree testing. · usersense.com, 7 Oct 2026
- Security and privacy
- User Sense says its data is stored in Europe and that it complies with GDPR. · usersense.com, 7 Oct 2026
- Support and recruitment quality
- Participants are manually screened, unmoderated recordings are reviewed, and customers can flag issues with moderated sessions or interviews within 24 hours for a no-charge replacement. · usersense.com, 7 Oct 2026
- What it does
- User Sense describes itself as an all-in-one platform for UX and market research, with platform, participant recruitment and research services. · usersense.com, 7 Oct 2026
Where User Sense stands on Freedom251
- Usability Testing Software#13 of 52