Freedom251 › Usability Testing Software
UserBob
What UserBob is
UserBob recruits people to try an app or website, complete a supplied task and record their screen with spoken feedback. It offers short first-impression tests and longer task-completion tests, including web, mobile web, Android and iOS options. Custom tests let customers set video quantity, duration, demographics, scenario and tasks. UserBob says a regular one-minute test without demographic filters is typically completed in less than two hours, while narrower targeting may take longer. Testers are recruited through Cloud Research’s Connect from the United States and Canada. A REST API can create, start, abort and retrieve usability-test results, and an agents.json specification describes AI-agent access to those functions. Videos are stored for 30 days and may then be removed. UserBob has a free plan and one-time paid plans, including Web — First Impressions at $30, paid once and Web — Task Completion at $37.50, paid once. It also offers email and phone support, with a redo or full refund promise for dissatisfaction.
Who it suits
UserBob suits teams needing unmoderated feedback from recruited participants on websites or mobile apps. UX firms can white-label videos and include them in their own services.
What it does well
- Supports web, Android and iOS testing
- Offers first-impression and task tests
- Custom demographics and tasks available
- REST API for test management
- Free plan available
What to know first
- Moderated sessions are not supported
- Participant limit is nine
- Videos may be removed after 30 days
- Specific demographic targeting may take longer
Limits
The stated participant limit is nine. Test videos are stored for 30 days and may be removed after that period.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Mobile Web — First Impressions | $22.50 · 9 user videos · 1 minute each | $22.50, paid once |
| Web — First Impressions | $30.00 · 20 user videos · 1 minute each | $30, paid once |
| Web — Task Completion | $37.50 · 5 user videos · 5 minutes each | $37.50, paid once |
| Mobile Web — Task Completion | $42.50 · 5 user videos · 5 minutes each | $42.50, paid once |
| iOS App — First Impressions | $45.00 · 9 iOS user videos · 2 minutes each | $45, paid once |
| Android App — First Impressions | $45.00 · 9 Android user videos · 2 minutes each | $45, paid once |
| iOS App — Task Completion | $47.50 · 5 iOS user videos · 5 minutes each | $47.50, paid once |
| Android App — Task Completion | $47.50 · 5 Android user videos · 5 minutes each | $47.50, paid once |
The first 8 of 10 plans, as userbob.com lists them, read 11 Oct 2026. The maker's own page has the final word. Every plan
Getting started
- Open the UserBob website
- Choose web, mobile web, Android, or iOS testing
- Select a first-impression, task-completion, or custom plan
- Set videos, duration, demographics, scenario, and tasks
- Launch tests through the service or its REST API
- Review the recorded videos and usability results
Verdict
UserBob combines recruited unmoderated testing with fixed and custom test formats. Its participant cap, video-retention period and lack of moderated sessions should shape your study design.
Questions
Does UserBob offer a free plan?
Yes. UserBob lists a free plan, alongside paid plans starting from $19.80.
What platforms can be tested?
Testing options include web, mobile web, Android apps, and iOS apps.
Are sessions moderated?
UserBob supports unmoderated sessions; moderated sessions are not supported.
How much do the listed plans cost?
One-time plans include 22.50 USD for Mobile Web — First Impressions, 30.00 USD for Web — First Impressions, and 37.50 USD for Web — Task Completion. Other listed one-time plans range from 42.50 USD to 47.50 USD, while custom-plan prices are shown as View.
Can UserBob integrate through an API?
Yes. Its REST API can create, start, abort, and retrieve usability tests, and its agents.json specification describes AI-agent access.
Facts from UserBob's own pages
- Agencies
- The home page says UX firms can white-label videos and bundle them with their own services. · userbob.com, 11 Oct 2026
- AI agent access
- UserBob publishes an agents.json specification describing how AI agents can create, manage, and analyze usability tests through its API. · userbob.com, 11 Oct 2026
- API
- UserBob provides a REST API for creating, starting, aborting, and retrieving usability test results. · userbob.com, 11 Oct 2026
- Custom tests
- Custom tests allow users to set the number of videos, duration, demographics, scenario, and tasks. · userbob.com, 11 Oct 2026
- Demographics
- Customers can target testers by demographics, and the support page warns that more specific targeting may take longer to fill. · userbob.com, 11 Oct 2026
- Headquarters
- Mustang, Oklahoma, United States · userbob.com, 28 Sept 2026
- Mobile coverage
- The test setup page lists mobile web, Android app, and iOS app test options as well as web tests. · userbob.com, 11 Oct 2026
- Privacy and security
- The privacy policy says sensitive or credit information is encrypted using SSL and transactions are handled by a gateway provider rather than stored or processed on UserBob's servers. · userbob.com, 11 Oct 2026
- Product
- UserBob recruits people to try an app or website, complete a provided task, and record their screen and spoken feedback. · userbob.com, 11 Oct 2026
- Security limitation
- The privacy policy says UserBob does not use vulnerability scanning or malware scanning. · userbob.com, 11 Oct 2026
- Speed
- UserBob says a regular one-minute test without demographic filters is typically completed in less than two hours. · userbob.com, 11 Oct 2026
- Support and guarantee
- The founder lists email and phone support, and UserBob promises a redo or full refund if a customer is not satisfied. · userbob.com, 11 Oct 2026
- Testers
- UserBob says it recruits testers through Cloud Research's Connect and selects users from the United States and Canada. · userbob.com, 11 Oct 2026
- Testing styles
- The site offers short first-impression tests and longer task-completion tests. · userbob.com, 11 Oct 2026
- Video retention
- The terms state that test videos are stored for 30 days and may be removed after that period. · userbob.com, 11 Oct 2026
Where UserBob stands on Freedom251
- Usability Testing Software#9 of 52