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PrepsUs
What PrepsUs is
PrepsUs is a web-based user research and product discovery platform for product and design teams. It brings research, behavioral analytics, feedback, prototyping, and usability studies together. Researchers can run structured interviews with automated transcription and timestamped notes, make highlight clips, and connect customer quotes to opportunity tickets. Analytics include product event capture, journey drop-off tracking, session replay linked to customer profiles, and friction scoring. A website widget collects in-app surveys and contextual CSAT/NPS polls, captures console logs and screen state, and feeds a shared feedback inbox. Teams can import Figma frames into interactive canvases and share preview links without installation. Moderated or unmoderated studies can use Figma prototypes or live websites, with measures including task completion, time-on-task, heatmaps, click paths, and misclicks. The free plan includes 60 moderated research minutes, 20 survey responses, 5 observation sessions, and 15 feedback submissions on account creation; top-ups are available. Paid individual plans are listed from £23/user/mo (annual).
Who it suits
PrepsUs suits product and design teams that want research sessions, analytics, feedback, prototyping, and usability studies in one web platform. Its Starter and Pro plans are described for individual users, while an Organisation plan lists shared workspaces and collaboration features.
What it does well
- Supports moderated and unmoderated usability studies.
- Links customer quotes to opportunity tickets.
- Imports Figma frames into interactive canvases.
- Free plan includes survey and research allowances.
- Lists GDPR and CCPA participant-data download and deletion.
What to know first
- Free allowances are granted only on account creation.
- Free trial is not available.
- Paid individual plans are billed annually.
Limits
The free plan includes 60 moderated research minutes, 20 survey responses, 5 observation sessions, and 15 feedback submissions. These allowances are granted only on account creation; top-ups are available.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | 60 moderated research minutes · 20 survey responses · 5 observation sessions · 15 feedback submissions; account-creation limits, top-ups available | Free |
| Starter | For an individual user, billed annually · 120 moderated research minutes · 5,000 survey responses · unlimited observation sessions · unlimited feedback submissions | £23 a year |
| Starter | For an individual user, billed monthly · 120 moderated research minutes · 5,000 survey responses · unlimited observation sessions · unlimited feedback submissions | £35 a month |
| Pro | For an individual user, billed annually · 500 moderated research minutes · 15,000 survey responses · includes Starter features | £38 a year |
| Pro | For an individual user, billed monthly · 500 moderated research minutes · 15,000 survey responses · includes Starter features | £49 a month |
| Organisation | Let's Chat · Includes Pro features · shared workspaces · interview observers · research/design collaboration · third-party tool integrations · advanced security · SOC2 audit · customer success manager | On request |
As prepsus.io lists them, read 10 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://www.prepsus.io/ in a web browser.
- Create an account to receive the free plan allowances.
- Use the free plan or choose Starter or Pro for individual-user access.
- Import Figma frames into interactive canvases or use the one-click Figma integration.
- Connect a Microsoft, Google, or Exchange calendar if needed.
Verdict
PrepsUs covers several stages of product discovery, from interviews and feedback to prototype studies and behavioral analytics. The free plan has defined initial allowances; individual paid plans add higher listed limits and are billed annually.
Questions
Is PrepsUs free?
Yes. Its free plan costs nothing and includes 60 moderated research minutes, 20 survey responses, 5 observation sessions, and 15 feedback submissions.
How much do the paid plans cost?
Starter is listed at £23 per year, and Pro at £38 per year. Both are individual-user plans billed annually.
Which platforms does PrepsUs support?
PrepsUs is available on the web.
Does PrepsUs support moderated and unmoderated research?
Yes. It offers moderated and unmoderated usability studies on Figma prototypes or live websites.
Does it integrate with other tools?
The pricing page lists Microsoft, Google, and Exchange calendar integrations. The homepage describes a one-click Figma integration.
What does the Organisation plan include?
It includes Pro features, shared workspaces, interview observers, research and design collaboration, third-party tool integrations, advanced security, a SOC 2 audit, and a customer success manager. The listed billing option is “Let’s Chat.”
Facts from PrepsUs's own pages
- Accessibility
- The homepage says its web application is designed to adhere to WCAG 2.1 AA accessibility guidelines, with keyboard navigation and high-contrast color systems. · prepsus.io, 10 Oct 2026
- Analytics
- Its behavioral analytics include product event capture, journey drop-off tracking, session replay linked to customer profiles, and friction scoring. · prepsus.io, 10 Oct 2026
- Compliance features
- The pricing page lists GDPR and CCPA participant-data download and deletion, and lists SOC 2 Type II under compliance. · prepsus.io, 10 Oct 2026
- Data protection
- The homepage states that PrepsUs is GDPR and LGPD compliant and uses data encryption standards. · prepsus.io, 10 Oct 2026
- Feedback
- Its website widget supports in-app surveys, contextual CSAT/NPS polls, console-log and screen-state capture, and a unified feedback inbox. · prepsus.io, 10 Oct 2026
- Free allowance
- The free plan includes 60 moderated research minutes, 20 survey responses, 5 observation sessions, and 15 feedback submissions, with those allowances granted only on account creation and top-ups available. · prepsus.io, 10 Oct 2026
- Headquarters
- London, England, UK · prepsus.io, 28 Sept 2026
- Integrations
- The pricing page lists Microsoft, Google, and Exchange calendar integrations, and the homepage describes a one-click Figma integration. · prepsus.io, 10 Oct 2026
- Intended users
- The product page presents PrepsUs as a shared discovery platform for product and design teams, and its pricing page describes Starter and Pro as plans for individual users. · prepsus.io, 10 Oct 2026
- Prototyping
- PrepsUs says users can import Figma frames into interactive canvases and share preview links that require no installation. · prepsus.io, 10 Oct 2026
- Purpose
- PrepsUs describes itself as a user research and product discovery platform for learning about users, experimenting, and testing in one place. · prepsus.io, 10 Oct 2026
- Research
- The platform supports structured user interviews, automated transcription and timestamped notes, highlight clips, and linking customer quotes to opportunity tickets. · prepsus.io, 10 Oct 2026
- Support
- The pricing page lists chat support through its feedback widget and email support at [email protected]. · prepsus.io, 10 Oct 2026
- Usability testing
- The platform offers moderated and unmoderated usability studies on Figma prototypes or live websites, with task completion, time-on-task, heatmaps, click paths, and misclick measures. · prepsus.io, 10 Oct 2026
Where PrepsUs stands on Freedom251
- Usability Testing Software#14 of 52