UiPath Resolve is an early-look agentic contact center solution for answering, acting on, and resolving customer contacts. It retrieves information from a customer’s own content to answer FAQs, order-status requests, and policy questions. It can execute changes in back-end systems, including billing corrections, account changes, service moves, and returns. Resolve also supports multi-day cases such as outages, field-service coordination, warranties, disputes, and regulated escalations, with orchestration and auditing through UiPath Maestro Case. UiPath describes Resolve as an augmentation to its existing platform that leverages automation capabilities including Maestro. The product page invites visitors to sign up for more information, and pricing is available on request. UiPath describes automated security scans, penetration tests, independent release reviews, an information security management system, and independent auditors. Bronze product support is included free with all product licenses.
Who it is for
Resolve suits organizations that need customer-contact answers, system actions, and longer-running cases handled through UiPath automation. It is presented for visitors seeking an early-look contact center solution.
What is good
- Answers FAQs and policy questions
- Acts in back-end systems
- Supports multi-day customer cases
- Maestro Case orchestration and auditing
- Bronze support included with licenses
What to know first
- Product is described as early-look
- Pricing is available on request
Verdict
Resolve combines customer-contact answers with transactional actions and longer case workflows. Its early-look status and request-based pricing mean interested organizations must seek further product details.
Compared on AI customer service agents
- Workflow actions
- Yes
