UiPath Resolve

Paid

What UiPath Resolve is

UiPath Resolve is an early-look agentic contact center solution for answering, acting on, and resolving customer contacts. It retrieves information from a customer’s own content to answer FAQs, order-status requests, and policy questions. It can execute changes in back-end systems, including billing corrections, account changes, service moves, and returns. Resolve also supports multi-day cases such as outages, field-service coordination, warranties, disputes, and regulated escalations, with orchestration and auditing through UiPath Maestro Case. UiPath describes Resolve as an augmentation to its existing platform that leverages automation capabilities including Maestro. The product page invites visitors to sign up for more information, and pricing is available on request. UiPath describes automated security scans, penetration tests, independent release reviews, an information security management system, and independent auditors. Bronze product support is included free with all product licenses.

Who it suits

Resolve suits organizations that need customer-contact answers, system actions, and longer-running cases handled through UiPath automation. It is presented for visitors seeking an early-look contact center solution.

What it does well

Answers FAQs and policy questions
Acts in back-end systems
Supports multi-day customer cases
Maestro Case orchestration and auditing
Bronze support included with licenses

What to know first

Product is described as early-look
Pricing is available on request

Verdict

Resolve combines customer-contact answers with transactional actions and longer case workflows. Its early-look status and request-based pricing mean interested organizations must seek further product details.

Facts from UiPath Resolve's own pages

Company: UiPath says its story began in 2005 with 10 people in an apartment in Bucharest, Romania. · uipath.com, 5 Oct 2026
Knowledge answers: It provides answers to FAQs, order status, and policy questions using retrieval over the customer’s own content. · uipath.com, 5 Oct 2026
Long-running cases: It supports multi-day cases such as outages, field-service coordination, warranties, disputes, and regulated escalations, orchestrated and audited through UiPath Maestro Case. · uipath.com, 5 Oct 2026
Platform relationship: UiPath says Resolve leverages its automation capabilities, including Maestro, as an augmentation to its existing platform. · uipath.com, 5 Oct 2026
Pricing: The Resolve page provides no price; UiPath’s general pricing page lists Basic starting at $25 per month and Standard and Enterprise as contact-sales plans, without identifying these as Resolve plans. · uipath.com, 5 Oct 2026
Product stage: UiPath describes Resolve as an early-look agentic contact center solution and invites visitors to sign up for more information. · uipath.com, 5 Oct 2026
Security governance: UiPath says it maintains an information security management system and engages independent auditors for industry-standard certifications and attestations. · uipath.com, 5 Oct 2026
Security practices: UiPath says its product development lifecycle includes automated security scans, penetration tests, and independent third-party review of releases. · uipath.com, 5 Oct 2026
Support: UiPath says Bronze product support is included free with all product licenses; the Resolve page does not state product-specific support terms. · uipath.com, 5 Oct 2026
Transactions: It can execute changes and repairs such as billing corrections, account changes, service moves, and returns directly in systems. · uipath.com, 5 Oct 2026
What it does: Resolve is described as answering, acting on, and resolving customer contacts, including actions within back-end systems. · uipath.com, 5 Oct 2026

Where UiPath Resolve stands on Freedom251

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