Udesk AI Agent is a paid, web-based customer service product that combines ticket management with different service channels. Cloud Contact Center+Ticket costs 765.00 USD per agent per year, billed annually, with a listed equivalent of 64 USD per month. Live Chat+Ticket costs 969.00 USD per agent per year, or 81 USD per month as listed. Omnichannel Customer Service+Ticket costs 1118.00 USD per agent per year, with a listed monthly equivalent of 118 USD. Supported channels include live chat, voice and phone, email, WhatsApp, WeChat, LINE, SMS, video chat, and social and e-commerce channels. The product supports workflow actions, human handoff, voice support, multilingual support, and API access. Teams can therefore combine ticket handling with a contact center, live chat, or broader omnichannel service configuration. Udesk AI Agent runs in a browser and has no free plan.
Who it is for
It suits customer-service teams managing tickets alongside live chat, voice, email, messaging, video, social, or e-commerce conversations. Multilingual teams and organizations needing workflow actions, handoff, or API access may also fit.
What is good
- Ticket management across three paid configurations
- Supports live chat, voice, email, and messaging
- Human handoff and workflow actions
- Multilingual and voice support
- API access available
What to know first
- No free plan
- Starts at 765.00 USD per agent per year
- Plans use different channel configurations
- Web platform only
Verdict
Udesk AI Agent is built for teams that want ticket management tied to selected or many customer channels. Choose a plan based on the service configuration and annual per-agent cost.
Udesk AI Agent plans and pricing
All plansCompared on AI customer service agents
- Free plan
- No
- Supported channels
- Live chat, voice/phone, email, WhatsApp, WeChat, LINE, SMS, video chat, social and e-commerce channels
- Workflow actions
- Yes
- Human handoff
- Yes
- Voice support
- Yes
- Multilingual support
- Yes
- API access
- Yes
