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Udesk AI Agent
What Udesk AI Agent is
Udesk AI Agent is a paid, web-based customer service product that combines ticket management with different service channels. Cloud Contact Center+Ticket costs $765 per agent per year, billed annually, with a listed equivalent of 64 USD per month. Live Chat+Ticket costs $969 per agent per year, or 81 USD per month as listed. Omnichannel Customer Service+Ticket costs $1,118 per agent per year, with a listed monthly equivalent of 118 USD. Supported channels include live chat, voice and phone, email, WhatsApp, WeChat, LINE, SMS, video chat, and social and e-commerce channels. The product supports workflow actions, human handoff, voice support, multilingual support, and API access. Teams can therefore combine ticket handling with a contact center, live chat, or broader omnichannel service configuration. Udesk AI Agent runs in a browser and has no free plan.
Who it suits
It suits customer-service teams managing tickets alongside live chat, voice, email, messaging, video, social, or e-commerce conversations. Multilingual teams and organizations needing workflow actions, handoff, or API access may also fit.
What it does well
- Ticket management across three paid configurations
- Supports live chat, voice, email, and messaging
- Human handoff and workflow actions
- Multilingual and voice support
- API access available
What to know first
- No free plan
- Starts at $765 per agent per year
- Plans use different channel configurations
- Web platform only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud Contact Center+Ticket | Per Agent/Year; $765/Year ($64/Month) · Cloud contact center · Ticket management | $765 a year |
| Live Chat+Ticket | Per Agent/Year; $969/Year ($81/Month) · Live chat · Ticket management | $969 a year |
| Omnichannel Customer Service+Ticket | Per Agent/Year; $1118/Year ($118/Month) · Omnichannel customer service · Ticket management | $1,118 a year |
As udeskglobal.com lists them, read 25 Sept 2026. The maker's own page has the final word.
Verdict
Udesk AI Agent is built for teams that want ticket management tied to selected or many customer channels. Choose a plan based on the service configuration and annual per-agent cost.
Where Udesk AI Agent stands on Freedom251
- AI Customer Service Agents#53 of 56