Freedom251 › Academic Advising Software
TracCloud
What TracCloud is
TracCloud manages advising, counseling, and other student-support services at colleges and universities. It links with a student information system to maintain registrar contact, demographic, and enrollment data. Staff can schedule in-person, virtual, phone, and asynchronous appointments, route bookings by reason, and match students with counselors. Students receive real-time waitlist position and estimated wait time. SAGE provides customizable faculty referral forms, progress monitoring, targeted alerts, and reporting for early support. TracCloud also offers customizable reports, templates, scheduled delivery, and visual analytics. Listed tiers integrate with Zoom, Teams, or an institution’s chosen video-conferencing software; appointments can link to Outlook or Gmail through iCal attachments. The hosted multi-tenant SaaS runs on AWS with tenant isolation and TLS and AES-256 encryption. Current HTML5 browsers, including Edge, Chrome, Safari, and Firefox, provide access. Pricing on request for up to three centers; higher tiers add capacity and features.
Who it suits
TracCloud is for colleges and universities managing advising, counseling, early-alert, scheduling, and student-support centers.
What it does well
- Student-information-system integration
- In-person and virtual appointment scheduling
- Real-time waitlist visibility
- SAGE early-alert workflows
- Custom reports and visual analytics
What to know first
- No free plan
- Entry tier covers up to three centers
- Pricing is per contact
- Enterprise pricing requires sales contact
Limits
The TracCloud Tier is priced on request and covers up to 3 centers. Higher published tiers cover up to 5, 10, or 20 centers; Enterprise lists unlimited centers and requires contacting sales for pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Advancement Tier | Up to 20 Centers · All TracCloud, Essentials, and Retention Features · Assessments · Career Center Management · Heatmap Generator and Alerts · Case Reporting · Appointment Invites | $15,999 |
| TracCloud Tier | Up to 3 Centers · Unlimited Students · Unlimited KIOSKs · Scheduling · Reports · Automatic Imports · Visits Tracking · Geo-Fencing | $5,999 |
| Essentials Tier | Up to 5 Centers · All TracCloud Features · TextAlerts · Payroll Tracking · Surveys · Certification Tracking · Whiteboard · Task Manager | $7,999 |
| Retention Tier | Up to 10 Centers · All TracCloud and Essentials Features · SAGE Early Alert System · Success Plans · Workshops & Events · Work Plans for Staff · Resource Management · Attendance Tracking | $9,999 |
| Enterprise Tier | Reach out to sales for pricing · Unlimited Centers · All Advancement Features · TracInsights AI Predictive Analytics · TracPulse AI · API · Cross-Campus Reporting | On request |
As go-redrock.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.go-redrock.com/advising-center-management/.
- Use a current HTML5-compatible browser such as Edge, Chrome, Safari, or Firefox.
- Contact Redrock about the paid tiers and select a tier for the institution’s center capacity.
- Connect the system with the institution’s student information system and chosen video-conferencing software.
Verdict
TracCloud combines student data, appointments, waitlists, alerts, and reporting for higher-education support services. Institutions should match center limits and tier features to their service structure.
Questions
Does TracCloud have a free plan?
No. TracCloud is a paid product.
How much does TracCloud cost?
The TracCloud Tier is priced on request. Essentials, Retention, and Advancement are 7999.00, 9999.00, and price on request, respectively. Enterprise pricing is available by contacting sales.
What platforms can access TracCloud?
It is available through the web and API. Hosted access works on hardware that can run a current HTML5-compatible browser.
What does the TracCloud Tier include?
It covers up to 3 centers, unlimited students and kiosks, scheduling, reports, automatic imports, visit tracking, and geo-fencing.
Which integrations does TracCloud support?
Each listed tier integrates with Zoom, Teams, or the institution’s chosen video-conferencing software. Appointments can link to Outlook or Gmail calendars using iCal attachments.
Where is TracCloud hosted, and what security measures does Redrock describe?
Redrock describes it as a multi-tenant SaaS platform hosted on AWS, with tenant isolation and encryption in transit using TLS and at rest using AES-256.
Facts from TracCloud's own pages
- Center limits
- Published tiers include limits of up to 3, 5, 10, or 20 centers, while Enterprise lists unlimited centers; the FAQ says additional profiles may be purchased. · go-redrock.com, 5 Oct 2026
- Early alerts
- SAGE provides customizable faculty referral forms, progress monitoring, targeted alerts, and reporting for early student support. · go-redrock.com, 5 Oct 2026
- Headquarters
- Mesa, Arizona, United States · go-redrock.com, 28 Sept 2026
- Integrations
- The pricing page says every tier integrates with Zoom, Teams, or the institution’s chosen video-conferencing software, and the FAQ says appointments can link to Outlook or Gmail calendars using iCal attachments. · go-redrock.com, 5 Oct 2026
- Platform access
- Hosted TracCloud can be accessed on hardware capable of running a current HTML5-compatible browser; the listed browsers include Edge, Chrome, Safari, and Firefox. · go-redrock.com, 5 Oct 2026
- Privacy and compliance
- Redrock says it does not sell, rent, trade, advertise with, or train AI models on customer data, and describes its security program as aligned to NIST SP 800-53 Rev 5 High Baseline and mapped to frameworks including CMMC, FedRAMP, TX-RAMP, and HECVAT. · go-redrock.com, 5 Oct 2026
- Purpose
- TracCloud provides management and tracking for advising, counseling, and other student support services centers at colleges and universities. · go-redrock.com, 5 Oct 2026
- Reporting
- TracCloud offers customizable reports, templates, scheduled delivery, and visual analytics. · go-redrock.com, 5 Oct 2026
- Scheduling
- It supports in-person, virtual, phone, and asynchronous appointments, including reason-based booking and counselor matching. · go-redrock.com, 5 Oct 2026
- Security
- Redrock says TracCloud is a multi-tenant SaaS platform hosted on AWS with tenant isolation and encryption in transit using TLS and at rest using AES-256. · go-redrock.com, 5 Oct 2026
- Student information
- TracCloud links with a student information system to maintain contact, demographic, and enrollment data from the registrar. · go-redrock.com, 5 Oct 2026
- Support
- Redrock provides a help desk and user manual, and its FAQ lists technical support by phone at 480-752-8533 option 1. · go-redrock.com, 5 Oct 2026
- Waitlists
- Its waitlist feature gives students real-time visibility into queue position and estimated wait time. · go-redrock.com, 5 Oct 2026
Where TracCloud stands on Freedom251
- Academic Advising Software#14 of 23