Freedom251 › Digital Adoption Platforms
Toonimo
What Toonimo is
Toonimo is a digital adoption and on-site guidance platform for businesses. It provides animated guides, virtual assistants, and personalized onboarding to help businesses increase conversions and reduce support costs. Its audio-visual guidance pairs a real human voice with animated cues and interactive, step-by-step walkthroughs. Teams can create walkthroughs and engagements through a no-code WYSIWYG editor.
The platform includes robotic process automation. Its Shadow Agents can learn recurring workflows and fill forms before those workflows graduate to RPA. Analytics cover conversion and completion metrics, bounce rates, time on page, click-through rates, and platform-specific details. Toonimo supports more than 26 integrations, including Salesforce, SAP, Oracle, Workday, Microsoft Dynamics, and ServiceNow.
Deployment choices include SaaS, a self-hosted rule engine, single-tenant private cloud with bring-your-own-key encryption, and on-premise installations that can operate without external internet. The Trust Center lists SOC 2 Type II and ISO 27001 assurance and an annual independent penetration test for its commercial program. Toonimo’s plans are custom-priced and available by request; there is no free plan or free trial. The company was founded in 2013 and is headquartered in New York City, with offices in Tel Aviv and Tokyo.
Who it suits
Toonimo is aimed at enterprises that need guided onboarding or operational support for employee and customer journeys. Its listed use spans employee training, customer support, e-commerce, education, financial services, healthcare, and government, with deployment options that include SaaS and on-premise installations.
What it does well
- No-code editor for creating personalized walkthroughs.
- Guidance combines narration, animated cues, and interactive steps.
- Analytics include conversion, completion, bounce, and click-through metrics.
- Supports more than 26 integrations.
- On-premise installations can operate without external internet.
- Plans include guided onboarding and technical support.
What to know first
- Pricing is available by request.
- There is no free plan or free trial.
- A guided proof of concept is offered instead of a free trial.
- Plan prices are custom and not listed.
Limits
There is no free plan or free trial. The pricing FAQ describes a guided proof of concept with sample walkthroughs tailored to a prospective customer's application.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | Custom / contact us · Everything in Professional · RPA & process automation · A/B & split URL testing · Per-user analytics & custom reports · SSO & role-based access control · Multiple environments · Dedicated success manager · Private cloud or on-premise | On request |
| Professional | Custom / contact us · Audio-visual walkthroughs · Knowledge base & search · Basic analytics dashboard · Multi-language support · Email support · SaaS deployment | On request |
| Enterprise Plus | Custom / contact us · Everything in Enterprise · Chat & Voice Bots · Mobile native app support · Desktop application support · Professional services team · Custom integrations via API · SLA & priority support · On-premise configuration | On request |
As toonimo.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open Toonimo’s website.
- Contact Toonimo to request pricing and discuss a plan.
- Ask about a guided proof of concept using sample walkthroughs for your application.
- Select a deployment option: SaaS, self-hosted rule engine, private cloud, or on-premise.
- Use the no-code editor to create walkthroughs and engagements.
Verdict
Consider Toonimo if your organization needs configurable walkthroughs, adoption guidance, analytics, and deployment choices that include on-premise installation. It is designed for enterprise use and offers guided onboarding and technical support across plans. Look elsewhere if you need a free plan or published plan pricing.
Questions
How much does Toonimo cost?
Pricing is available on request, and the plans are custom-priced.
Does Toonimo have a free plan or trial?
No free plan or free trial is offered. The pricing FAQ describes a guided proof of concept with sample walkthroughs built for a prospective customer’s application.
What deployment options are available?
Options include SaaS, a self-hosted rule engine, single-tenant private cloud with bring-your-own-key encryption, and on-premise installations that can operate without external internet.
Can teams build walkthroughs without coding?
Yes. Toonimo provides a no-code WYSIWYG editor for creating personalized walkthroughs and engagements.
What integrations does Toonimo support?
It says it supports more than 26 integrations, including Salesforce, SAP, Oracle, Workday, Microsoft Dynamics, and ServiceNow.
Who makes Toonimo?
Toonimo says it was founded in 2013 and is headquartered in New York City, with offices in Tel Aviv and Tokyo.
Facts from Toonimo's own pages
- Analytics
- Analytics include conversion and completion metrics, bounce rates, time on page, click-through rates, and platform-specific details. · toonimo.com, 4 Oct 2026
- Authoring
- A no-code WYSIWYG editor lets teams create personalized walkthroughs and engagements without technical skills. · toonimo.com, 4 Oct 2026
- Automation
- The platform includes robotic process automation, and its Shadow Agents can learn recurring workflows and ghost-fill forms before graduating to RPA. · toonimo.com, 4 Oct 2026
- Company history
- Toonimo says it was founded in 2013 and has offices in New York, Tel Aviv, and Tokyo. · toonimo.com, 4 Oct 2026
- Deployment
- Deployment options include SaaS, self-hosted rule engine, single-tenant private cloud with bring-your-own-key encryption, and on-premise installations that can operate without external internet. · toonimo.com, 4 Oct 2026
- Founded
- 2013 · toonimo.com, 28 Sept 2026
- Guidance
- Its patented audio-visual guidance combines real human voice, animated visual cues, and interactive step-by-step walkthroughs. · toonimo.com, 4 Oct 2026
- Headquarters
- New York City, United States · toonimo.com, 28 Sept 2026
- Integrations
- Toonimo says it supports 26+ integrations, including Salesforce, SAP, Oracle, Workday, Microsoft Dynamics, and ServiceNow. · toonimo.com, 4 Oct 2026
- Intended users
- Toonimo describes its customers as enterprises and lists use across employee training, customer support, e-commerce, education, financial services, healthcare, government, and other sectors. · toonimo.com, 4 Oct 2026
- Product
- Toonimo is a digital adoption and on-site guidance platform that helps businesses increase conversions and reduce support costs through animated guides, virtual assistants, and personalized onboarding. · toonimo.com, 4 Oct 2026
- Security
- Toonimo's Trust Center lists SOC 2 Type II and ISO 27001 assurance and an annual independent penetration test for its commercial program. · toonimo.com, 4 Oct 2026
- Security status
- The Trust Center describes FedRAMP 20x Class C as a certification path and says its marketplace listing was submitted while some planned security work remains underway. · toonimo.com, 4 Oct 2026
- Support
- All plans include guided onboarding and technical support, while Enterprise Plus adds a professional services team and SLA with priority support. · toonimo.com, 4 Oct 2026
- Trial
- The pricing FAQ says Toonimo offers a guided proof of concept with sample walkthroughs built for a prospective customer's application rather than describing a free trial. · toonimo.com, 4 Oct 2026
Where Toonimo stands on Freedom251
- Digital Adoption Platforms#24 of 29