Newired

What Newired is

Newired provides contextual guidance inside enterprise applications, helping users complete tasks and follow workplace processes as they use those applications. Teams can build step-by-step Journeys, Tips, product tours, announcements and tooltips with the Newired Editor, without coding. It is designed for web applications such as Salesforce, Microsoft Dynamics 365, HubSpot, SAP CRM and Oracle Sales Cloud, and its integrations also include NetSuite CRM and Zoho CRM. Organizations can connect guidance through a Chrome or Edge browser extension. Newired offers private hosting across its plans, with a fully on-premise deployment option in Scale. Licensing uses user tokens: each token covers one user in one application, while applications, guidance content, editors and administrators are unlimited across plans. Foundation is aimed at onboarding and department-level initiatives; Scale supports multi-application teams and adds adoption analytics for multi-year subscriptions; Enterprise is for organization-wide enablement and adds advanced AI scenarios, conversational assistance and chatbots. Scale also includes Newired Virgil machine-learning guidance. The company states that it is ISO 27001 certified, and says hosted customers use SOC 2/SOC 3 compliant hosting providers. All plans include support, maintenance and updates, deployment and operations assistance, and usage guidance.

Who it suits

Newired suits organizations that need to guide employees through tasks in web-based enterprise applications, with no-code tools for creating and managing that guidance. Foundation is positioned for onboarding or department initiatives, Scale for teams working across applications, and Enterprise for organization-wide enablement.

Limits

Foundation includes 100–500 user tokens and private hosting. Adoption analytics begin at Scale and are available with multi-year subscriptions; fully on-premise deployment is also a Scale option.

Getting started

1. Visit the Newired website.
2. Contact Newired for pricing and plan information.
3. Choose a plan based on token needs and deployment requirements.
4. Connect guidance to target applications using the Chrome or Edge extension, or choose an available hosting option.
5. Create and manage guidance with the Newired Editor.

Verdict

Choose Newired if your organization needs no-code, in-app guidance across enterprise applications and wants support included across plans. Foundation covers onboarding and department-level initiatives; teams needing on-premise deployment or analytics should consider Scale, while advanced AI scenarios and conversational assistance are part of Enterprise. Pricing is available on request.