No. 19 of 23 ·Customer Journey Mapping Software

TheyDo

Web

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

TheyDo is ranked #19 of 23 in customer journey mapping software on Freedom251. It runs on Web. There is no free plan. A free trial is offered.

TheyDo plans and pricing

All plans

Trial Free 30 days · 2 users · 5 journeys · 1 journey framework · unlimited viewers · AI use capped theydo.com · 4 Oct 2026

Strategic Not published Annual, upfront Unlimited workspaces · SSO · data warehouse connection · custom taxonomy, templates and scoring · legal and security reviews theydo.com · 4 Oct 2026

Management Not published Annual, upfront Unlimited users · one workspace · includes 20 journeys · integrations · Customer Success access · SLA and live support theydo.com · 4 Oct 2026

Compared on customer journey mapping software

Free plan: No
Service blueprints: Yes
Emotion mapping: Yes
Persona profiles: Yes
Export formats: pdf

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The record

Product: TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context.
Journey management: Journey management structures customer journeys across teams, products, and services in a shared framework.
AI agent: TheyDo Agent reasons over journeys, phases, steps, and opportunities to find opportunities, generate reports, and track business impact.
Agent traceability: The company says Agent answers cite the journey step, insight, or research that supports them.
Agent inputs: Teams can provide transcripts or workshop notes for the Agent to build journeys, extract insights, and group pain points by journey phase and step.
Integrations: Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans.
Embeds: TheyDo says users can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau.
Security: TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant.
AI data handling: TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers or use it to train external models.
Trial limits: The 30-day trial includes two users, five journeys, one journey framework, unlimited viewers, and capped AI use.
Support: The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access.
Export limit: Help Center guidance says CSV building-block exports are capped at 50,000 rows.
Intended users: TheyDo presents its product for enterprise CX teams and says it supports CX, product, operations, and leadership in using customer context to make decisions.
Company history: TheyDo says its customer journey management software product was born in 2019.

Where it ranks on Freedom251

Best Customer Journey Mapping Software in 2026#19 of 23

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Sources

theydo.com· checked 4 Oct 2026
theydo.com/about· checked 4 Oct 2026
theydo.com/platform/theydo-agent· checked 4 Oct 2026
theydo.com/help-center/integrations/getting-starte· checked 4 Oct 2026
theydo.com/pricing· checked 4 Oct 2026
theydo.com/help-center/data-taxonomy/import-export· checked 4 Oct 2026
theydo.com/help-center/get-started/intro-to-theydo· checked 4 Oct 2026