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TheyDo

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What TheyDo is

TheyDo is a web-based Experience Context Platform that brings customer journeys, research, data, and operational signals into shared context. Journey management organizes journeys across teams, products, and services in a common framework. TheyDo Agent can examine journeys, phases, steps, and opportunities to identify opportunities, generate reports, and track business impact. Teams can provide transcripts or workshop notes so the Agent builds journeys, extracts insights, and groups pain points by phase and step; answers cite the supporting journey step, insight, or research. The platform includes service blueprints, emotion mapping, and persona profiles. Users can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau. Direct integrations include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia on Management and Strategic plans. Security claims include ISO 27001:2022 certification, SOC 2 Type II compliance, and GDPR compliance. A 30-day trial includes two users, five journeys, one framework, unlimited viewers, and capped AI use.

Who it suits

TheyDo is presented for enterprise CX teams and for CX, product, operations, and leadership groups using customer context in decisions. It suits organizations coordinating journey work and research across teams.

What it does well

Shared framework for cross-team journey management
Agent cites supporting journey evidence
Embeds content from more than 1,900 sources
Includes service blueprints and persona profiles
30-day trial available

What to know first

Trial limits users, journeys, and AI use
Direct integrations require Management or Strategic plans
CSV building-block exports cap at 50,000 rows
Paid pricing is available on request

Limits

The 30-day trial allows two users, five journeys, one journey framework, unlimited viewers, and capped AI use. CSV building-block exports are limited to 50,000 rows.

Plans

Plan	Billed and limits	Price
Trial	30 days · 2 users · 5 journeys · 1 journey framework · unlimited viewers · AI use capped	Free
Strategic	Annual, upfront · Unlimited workspaces · SSO · data warehouse connection · custom taxonomy, templates and scoring · legal and security reviews	On request
Management	Annual, upfront · Unlimited users · one workspace · includes 20 journeys · integrations · Customer Success access · SLA and live support	On request

As theydo.com lists them, read 4 Oct 2026. The maker's own page has the final word.

Getting started

Open the TheyDo website
Start the 30-day trial or request paid-plan pricing
Invite up to two trial users
Create journeys within one journey framework
Provide transcripts or workshop notes to TheyDo Agent
Connect supported integrations on Management or Strategic plans

Verdict

TheyDo organizes journey and research information into a shared context with traceable AI assistance and broad embedding options. Its enterprise orientation and trial limits make plan scope important to confirm before adoption.

Questions

How much does TheyDo cost?

The 30-day trial is free. Strategic and Management pricing is available on request and billed annually upfront.

What does the trial include?

It includes two users, five journeys, one journey framework, unlimited viewers, capped AI use, AI support, and community access.

Which integrations are available?

Direct integrations include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia on Management and Strategic plans.

What platforms does TheyDo support?

TheyDo is available on the web and can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau.

How does TheyDo handle AI data?

TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers, and does not use it to train external models.

Facts from TheyDo's own pages

Agent inputs: Teams can provide transcripts or workshop notes for the Agent to build journeys, extract insights, and group pain points by journey phase and step. · theydo.com, 4 Oct 2026
Agent traceability: The company says Agent answers cite the journey step, insight, or research that supports them. · theydo.com, 4 Oct 2026
AI agent: TheyDo Agent reasons over journeys, phases, steps, and opportunities to find opportunities, generate reports, and track business impact. · theydo.com, 4 Oct 2026
AI data handling: TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers or use it to train external models. · theydo.com, 4 Oct 2026
Company history: TheyDo says its customer journey management software product was born in 2019. · theydo.com, 4 Oct 2026
Embeds: TheyDo says users can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau. · theydo.com, 4 Oct 2026
Export limit: Help Center guidance says CSV building-block exports are capped at 50,000 rows. · theydo.com, 4 Oct 2026
Integrations: Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans. · theydo.com, 4 Oct 2026
Intended users: TheyDo presents its product for enterprise CX teams and says it supports CX, product, operations, and leadership in using customer context to make decisions. · theydo.com, 4 Oct 2026
Journey management: Journey management structures customer journeys across teams, products, and services in a shared framework. · theydo.com, 4 Oct 2026
Product: TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context. · theydo.com, 4 Oct 2026
Security: TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant. · theydo.com, 4 Oct 2026
Support: The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access. · theydo.com, 4 Oct 2026
Trial limits: The 30-day trial includes two users, five journeys, one journey framework, unlimited viewers, and capped AI use. · theydo.com, 4 Oct 2026

Where TheyDo stands on Freedom251

Customer Journey Mapping Software#19 of 23
User Experience Software#29 of 33