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TELUS Cloud Fax
What TELUS Cloud Fax is
TELUS Cloud Fax lets organizations send and receive faxes through email, without fax machines, servers, or dedicated fax lines. To send one, attach a document to an email and enter the recipient’s fax number. Incoming faxes arrive as PDF attachments, and users get a local or toll-free number; existing numbers can be kept. The Single fax number plan costs $14.95 a month and includes 300 pages monthly—200 inbound and 100 outbound—with a $12.95 one-time setup fee and $0.12 per additional page. It supports international faxing and works with all email platforms, according to TELUS. Its Fax API offers application integrations such as SAP and Salesforce.com. TELUS says advanced security technologies protect documents and Canadian-bound faxing keeps customer data in Canada. Audit trails support data privacy compliance efforts, and the service has a 99.5% uptime objective. Web, Android, iOS, macOS, and Windows platforms are listed. Larger or custom needs can be discussed with TELUS.
Who it suits
It suits organizations of any size that want to send and receive faxes by email rather than maintain fax machines or dedicated lines. Teams needing multiple numbers, shared pages, or custom integrations can ask TELUS about larger plans.
What it does well
- Send faxes by email attachment.
- Incoming faxes arrive as PDF attachments.
- Keep an existing fax number.
- 300 monthly pages in the listed plan.
- Available on web and mobile platforms.
What to know first
- No free plan or free trial.
- Monthly pages are divided between inbound and outbound.
- Setup costs $12.95 once.
- Additional pages cost $0.12 each.
Limits
The Single fax number plan includes 300 pages per month, split into 200 inbound and 100 outbound. Additional pages cost $0.12 each, and a $12.95 one-time setup fee applies.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Single fax number | plus $12.95 one-time setup fee · 1 local or toll-free fax number · 300 pages/month (200 inbound · 100 outbound) · $0.12 per additional page | $14.95 a month |
| Setup fee | — | On request |
As telus.com lists them, read 14 Oct 2026. The maker's own page has the final word.
Getting started
- Choose the Single fax number plan for one local or toll-free number.
- Pay $14.95 a month and the $12.95 one-time setup fee.
- Send a fax by attaching a document to an email and entering the recipient's fax number.
- Receive incoming faxes as PDF attachments by email.
- Contact TELUS for plans involving multiple numbers, shared pages, higher volumes, added requirements, or custom needs.
Verdict
TELUS Cloud Fax combines email-based faxing, a virtual number, and a defined monthly page allowance. Review the included inbound and outbound limits and extra-page charge before choosing the single-number plan.
Questions
How much does the Single fax number plan cost?
It costs $14.95 a month, with a $12.95 one-time setup fee. Additional pages cost $0.12 each.
Is there a free plan or free trial?
The facts say there is no free plan and no free trial.
What is included in the monthly page allowance?
The plan includes 300 pages per month: 200 inbound and 100 outbound.
Which platforms does it support?
Platforms listed are Android, iOS, macOS, web, and Windows.
Can I keep an existing fax number?
Yes. TELUS says existing fax numbers can be kept; a dedicated local or toll-free number is also provided.
Which integrations are available?
The page names SAP and Salesforce.com as examples of application integrations available through a Fax API.
Facts from TELUS Cloud Fax's own pages
- Admin API
- The partner API includes account provisioning, number management and authorization-management functions. · efax.com, 14 Oct 2026
- API capabilities
- The partner API supports secure send/receive, image and metadata downloads, webhooks, search, retrieval and deletion of faxes. · efax.com, 14 Oct 2026
- API function
- The Fax API is intended to connect Cloud Fax with business applications and workflows. · telus.com, 14 Oct 2026
- API standard
- eFax Corporate documents describe a RESTful enterprise fax API for high-volume application integration. · efax.com, 14 Oct 2026
- Audit trails
- The product provides complete audit trails to help customers meet data-privacy requirements. · telus.com, 14 Oct 2026
- Audit trails and uptime
- The service provides complete audit trails to help meet data privacy regulations and has a 99.5% uptime objective. · telus.com, 7 Oct 2026
- Availability objective
- TELUS publishes a 99.5% uptime objective for Cloud Fax. · telus.com, 14 Oct 2026
- Company headquarters and size
- LinkedIn lists Vancouver, British Columbia headquarters and 10,001+ employees. · linkedin.com, 14 Oct 2026
- Company incorporation
- TELUS filings state the company was incorporated in British Columbia on October 26, 1998 as BCT.TELUS Communications Inc. · sec.gov, 14 Oct 2026
- Company status
- Crunchbase lists TELUS as an active, for-profit public company trading as TU on the NYSE. · crunchbase.com, 14 Oct 2026
- Developer documentation
- The eFax API provides a private documentation portal and sandbox, with OAuth2 token authentication described in its datasheet. · enterprise.efax.com, 14 Oct 2026
- Email compatibility
- The service is described as compatible with all email platforms. · telus.com, 14 Oct 2026
- Encryption and compliance
- eFax Corporate describes TLS 1.2 transmission encryption, AES-256 storage encryption and HITRUST CSF certification for its enterprise API. · efaxcorporate.com.au, 14 Oct 2026
- Enterprise offering
- Enterprise solutions are offered for shared pages, high monthly page volumes, production fax needs, additional security or compliance, integrations, and other custom needs. · telus.com, 7 Oct 2026
- Fax numbers
- Customers receive dedicated local or toll-free numbers and may retain existing fax numbers. · telus.com, 14 Oct 2026
- Free plan
- No · telus.com, 20 Sept 2026
- Headquarters
- British Columbia, Canada · telus.com, 28 Sept 2026
- Inbound faxing
- Yes · telus.com, 20 Sept 2026
- Integrations
- The page names SAP and Salesforce.com as example application integrations available via a Fax API. · telus.com, 7 Oct 2026
- Intended users
- TELUS describes Cloud Fax as suitable for organizations of all sizes and says it requires no fax machines, fax servers, or dedicated fax lines. · telus.com, 7 Oct 2026
- International faxing
- Yes · telus.com, 20 Sept 2026
- International use
- TELUS states that users can send and receive faxes from anywhere in the world. · telus.com, 14 Oct 2026
- Larger plans
- TELUS asks customers to contact it for plans needing 5 to 10 or more fax numbers, shared pages, extra security or compliance, workflow integrations, or custom needs. · telus.com, 7 Oct 2026
- Legal name
- Crunchbase identifies the legal name as TELUS Corporation. · crunchbase.com, 14 Oct 2026
Where TELUS Cloud Fax stands on Freedom251
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