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No. 10 of 22 ·AI Sentiment Analysis Software

Symanto

Web · API

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Freedom report

One barScore 5.4

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely1 of 6 device platforms
  • DocumentedPlans, terms and facts published

Symanto Insights Platform is a paid text analytics tool for examining customer or employee feedback. It analyzes topics, sentiment, personality traits, psychographic segments, communication style, emotions, brand recommendation, rating impact, and verbatim coding. Users can bring their own data or collect online reviews through an integrated Data Hub that retrieves reviews from over 75 review sites. Analysis covers English, German, and Spanish, with an integrated translation service extending support to over 100 languages; additional translations are included in pricing with no extra costs. Results can be compared, viewed across timelines, and filtered using metadata. Exports include raw post text and processed analytical results, with a download link sent by email. Uploads have no stated file-size limit beyond usual Excel limits, but all text must be on the first sheet. The cloud service runs on Microsoft Azure, and data is processed on a European server. Insights Platform credits cost 0.11 EUR per contact, billed per review text analysis, with personalized quotes. Symanto also lists Professional and Enterprise plans for its AI Contact Centre, with prices available by quote.

Who it is for

It suits teams analyzing customer or employee text feedback, including organizations that need multilingual review analysis. The listed AI Contact Centre plans may also interest teams seeking voice, chat, and WhatsApp support with CRM or ERP integration.

What is good

  • Data Hub retrieves reviews from over 75 sites.
  • Analysis supports over 100 languages through translation.
  • Additional translations have no extra cost.
  • Results support comparison and timeline views.
  • API integration is listed for the AI Contact Centre.

What to know first

  • Analysis starts at 0.11 EUR per contact.
  • Uploads must place all text on the first sheet.
  • AI Contact Centre plan prices require a quote.

Verdict

Symanto Insights Platform combines review collection, text analysis, filtering, and export, with translation support beyond its three named analysis languages. Its per-contact starting price and quote-based contact-centre plans mean costs depend on the service selected.

Symanto plans and pricing

All plans
Insights Platform credits €0.11 per review text analysis; personalised quote costs start at 0.11 € per review text analysis help.symanto.com · 30 Sept 2026
Professional Plan Not published Request a Quote basic knowledge base · simple call routing · inbound calls · callback scheduling · 100+ languages · automated call summaries symanto.com · 30 Sept 2026
Enterprise Plan Not published Request a Quote advanced knowledge retrieval · intelligent call routing · inbound and outbound calls · callback scheduling · CRM/order-management integration · 50+ languages · detailed call summaries and insights symanto.com · 30 Sept 2026

Compared on AI sentiment analysis software

Emotion detection
Yes
Aspect-based sentiment
Yes
Custom categories
Yes
API access
Yes

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