Freedom251 › AI Sentiment Analysis Software
Symanto
What Symanto is
Symanto Insights Platform is a paid text analytics tool for examining customer or employee feedback. It analyzes topics, sentiment, personality traits, psychographic segments, communication style, emotions, brand recommendation, rating impact, and verbatim coding. Users can bring their own data or collect online reviews through an integrated Data Hub that retrieves reviews from over 75 review sites. Analysis covers English, German, and Spanish, with an integrated translation service extending support to over 100 languages; additional translations are included in pricing with no extra costs. Results can be compared, viewed across timelines, and filtered using metadata. Exports include raw post text and processed analytical results, with a download link sent by email. Uploads have no stated file-size limit beyond usual Excel limits, but all text must be on the first sheet. The cloud service runs on Microsoft Azure, and data is processed on a European server. Insights Platform credits are priced on request, billed per review text analysis, with personalized quotes. Symanto also lists Professional and Enterprise plans for its AI Contact Centre, with prices available by quote.
Who it suits
It suits teams analyzing customer or employee text feedback, including organizations that need multilingual review analysis. The listed AI Contact Centre plans may also interest teams seeking voice, chat, and WhatsApp support with CRM or ERP integration.
What it does well
- Data Hub retrieves reviews from over 75 sites.
- Analysis supports over 100 languages through translation.
- Additional translations have no extra cost.
- Results support comparison and timeline views.
- API integration is listed for the AI Contact Centre.
What to know first
- Analysis on request.
- Uploads must place all text on the first sheet.
- AI Contact Centre plan prices require a quote.
Limits
Insights Platform credits start at €0.11 per contact, billed per review text analysis. Uploaded files follow usual Excel limits, and all text must be on the first sheet.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Insights Platform credits | per review text analysis; personalised quote · costs start at 0.11 € per review text analysis | €0.11 |
| Professional Plan | Request a Quote · basic knowledge base · simple call routing · inbound calls · callback scheduling · 100+ languages · automated call summaries | On request |
| Enterprise Plan | Request a Quote · advanced knowledge retrieval · intelligent call routing · inbound and outbound calls · callback scheduling · CRM/order-management integration · 50+ languages · detailed call summaries and insights | On request |
As symanto.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://www.symanto.com/.
- Choose Insights Platform credits for review text analysis or request a quote for a Professional or Enterprise plan.
- For Insights Platform analysis, collect reviews through the Data Hub or upload your own data.
- If uploading a file, place all text on its first sheet.
- Use the web platform or API, then explore and export results.
Verdict
Symanto Insights Platform combines review collection, text analysis, filtering, and export, with translation support beyond its three named analysis languages. Its per-contact starting price and quote-based contact-centre plans mean costs depend on the service selected.
Questions
How much does Symanto cost?
Insights Platform credits start at €0.11 per contact, billed per review text analysis, with a personalized quote. Professional and Enterprise plan prices are available by quote.
Is there a free plan?
The listed pricing model is paid. Insights Platform credits start at €0.11 per contact.
What platforms does Symanto support?
The listed platforms are web and API.
Which languages can it analyze?
It analyzes English, German and Spanish, with an integrated translation service supporting over 100 languages. Additional translations are included in the pricing.
Can Symanto connect to CRM or ERP systems?
The AI Contact Centre supports integration with most CRMs, ERPs and business applications that provide an API.
Where is data processed?
The cloud-based solution runs on Microsoft Azure Cloud, and data is processed on a European server.
Facts from Symanto's own pages
- Contact-centre channels
- SymantoAssist provides omnichannel support across voice, chat and WhatsApp. · symanto.com, 30 Sept 2026
- CRM and ERP integration
- The AI Contact Centre supports integration with most CRMs, ERPs and business applications that provide an API. · symanto.com, 30 Sept 2026
- Data export
- Exports include raw post texts and processed analytic results, with a download link sent by email. · help.symanto.com, 30 Sept 2026
- Data sources
- Users can collect online reviews or upload their own data for analysis. · help.symanto.com, 30 Sept 2026
- Founded
- 2010 · symanto.com, 28 Sept 2026
- Headquarters
- Nuremberg, Germany · symanto.com, 28 Sept 2026
- Hosting and region
- The solution is cloud based on Microsoft Azure Cloud and data is processed on a European server. · help.symanto.com, 30 Sept 2026
- Language support
- The platform analyzes English, German and Spanish, plus over 100 languages through an integrated translation service. · help.symanto.com, 30 Sept 2026
- Language translation pricing
- Additional translations are included in the pricing with no extra costs. · help.symanto.com, 30 Sept 2026
- Product purpose
- Symanto Insights Platform is an AI-powered text data analytics tool for understanding customers or employees. · help.symanto.com, 30 Sept 2026
- Results exploration
- Results can be explored in comparison or timeline views and filtered with additional metadata. · help.symanto.com, 30 Sept 2026
- Review collection
- The integrated Data Hub retrieves reviews from over 75 review sites. · help.symanto.com, 30 Sept 2026
- Security positioning
- SymantoAssist lists fraud detection, account protection and verification, and GDPR-compliant-by-design capabilities. · symanto.com, 30 Sept 2026
- Support
- Insights Platform customers can contact Symanto through live chat or [email protected] for credit purchases and assistance. · help.symanto.com, 30 Sept 2026
- Text analytics
- The platform analyzes topics, sentiment, personality traits, psychographic segments, communication style, emotions, brand recommendation, rating impact and verbatim coding. · help.symanto.com, 30 Sept 2026
- Upload limit
- There is no file-size limit beyond usual Excel limits, and all text must be on the first sheet. · help.symanto.com, 30 Sept 2026
Where Symanto stands on Freedom251
- AI Sentiment Analysis Software#14 of 20
- Natural Language Processing Software#22 of 28