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SOCi Genius Reputation

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What SOCi Genius Reputation is

SOCi Genius Reputation is review management software for multi-location brands. Its Reputation Agent monitors customer feedback, responds in the brand’s voice according to configured rules, and sends cases that need human attention to a team. It tracks reviews across Google, Yelp, Facebook, Apple Maps, and other networks, with response support for Google, Yelp, Facebook, and TripAdvisor. Teams set tone, keyword, escalation, and approval requirements. They can review every reply before it goes out or permit autonomous responses while routing exceptions to staff. The agent operates around the clock and can reply within hours; approval steps can affect response timing.

The product also sends conversational surveys after customer visits to identify dissatisfaction for follow-up. Voice of Customer groups feedback into themes and shows sentiment shifts by location and region, connecting themes to customer quotes. Listed integrations include Google, Facebook, Yelp, Apple Maps, Punchh, Yardi, and RealPage. SOCi offers more than 140 integrations; most are included in the platform, while some enterprise or vertical systems may require custom setup or a higher tier. Security provisions include SOC 2 Type II, SOC 3, several ISO standards, and HIPAA-aligned controls. A Business Associate Agreement is available on request. Pricing is by custom quote, and there is no free trial.

Who it suits

SOCi Genius Reputation suits multi-location brands that need to manage reviews across locations, coordinate responses, and route sensitive cases to staff. It can also suit teams that want post-visit surveys and feedback themes organized by location or region.

What it does well

Monitors reviews across Google, Yelp, Facebook, Apple Maps, and other networks.
Supports approval for every response or autonomous replies with exception routing.
Surveys customers after visits to surface dissatisfaction for follow-up.
Groups feedback themes and sentiment shifts by location and region.
Lists more than 140 platform integrations.

What to know first

There is no free trial.
Pricing requires a custom quote.
Some enterprise or vertical integrations may need custom setup or a higher tier.
Some skills have package usage limits.

Limits

The custom-quote plan may have package usage limits for some skills. Some enterprise or vertical integrations may require custom setup or a higher tier.

Plans

Plan	Billed and limits	Price
Genius Reputation Agent	Custom quote based on locations and selected agents and skills · some skills have package usage limits · no per-user or per-profile fees	On request

As soci.ai lists them, read 11 Oct 2026. The maker's own page has the final word.

Getting started

Visit the SOCi Genius Reputation website.
Request a free demo.
Discuss a custom quote based on locations and selected agents and skills.
Set tone, keyword, escalation, and approval rules for responses.
Connect the integrations needed for your deployment.

Verdict

Choose SOCi Genius Reputation if your multi-location brand needs configurable review responses, escalation workflows, and feedback analysis across locations. Look elsewhere if you need a free trial or a published price before starting an evaluation.

Questions

How much does SOCi Genius Reputation cost?

Pricing is by custom quote based on locations and selected agents and skills. There are no per-user or per-profile fees.

Is there a free trial?

No. A free demo is available.

Which platforms does it support?

The listed platforms are web and API.

Which review networks does it track?

It tracks Google, Facebook, Yelp, Apple App Store, Punchh, TripAdvisor, and other networks. It supports responses on Google, Yelp, Facebook, and TripAdvisor.

What integrations are available?

Listed integrations include Google, Facebook, Yelp, Apple Maps, Punchh, Yardi, and RealPage. The platform offers more than 140 integrations; some enterprise or vertical systems may need custom setup or a higher tier.

What security and compliance provisions are listed?

SOCi lists SOC 2 Type II, SOC 3, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001, and HIPAA-aligned controls. A Business Associate Agreement is available on request for customers handling protected health information.

Facts from SOCi Genius Reputation's own pages

Availability commitment: SOCi's service level agreement says it will use commercially reasonable efforts to maintain at least 99.5% monthly platform uptime, subject to stated exclusions. · soci.ai, 10 Oct 2026
Brand controls: Teams set tone, keyword, escalation, and approval rules, and can choose between approving every reply and allowing autonomous replies with exceptions routed to the team. · soci.ai, 10 Oct 2026
Escalation controls: Customers set tone, keyword, escalation, and approval requirements, and can choose between approving every reply and autonomous replies with exceptions routed to staff. · soci.ai, 11 Oct 2026
Founded: 2012 · soci.ai, 28 Sept 2026
Headquarters: San Diego, California, United States · soci.ai, 28 Sept 2026
Integration limits: Most integrations are included in the Platform, while some enterprise and vertical systems require custom setup or a higher tier. · soci.ai, 11 Oct 2026
Integrations: SOCi lists 140+ integrations, including Salesforce, Yardi, RealPage, Entrata, Olo, Punchh, and Smarsh, and says custom API connections may be available. · soci.ai, 11 Oct 2026
Integration scope: SOCi says it offers 140+ integrations, and most are included in its platform while some enterprise or vertical systems may require custom setup or a higher tier. · soci.ai, 10 Oct 2026
Intended customers: SOCi describes its pricing and product for enterprise, multi-location brands, including brands managing hundreds or thousands of locations. · soci.ai, 11 Oct 2026
Pricing: The product page offers a free demo and directs visitors to get started, but does not state a product price. · soci.ai, 10 Oct 2026
Pricing model: Pricing is scoped to the number of locations and selected Genius Agents and skills; SOCi says it does not charge per user or per listing/profile. · soci.ai, 11 Oct 2026
Purpose: Genius Reputation Agent monitors reviews for multi-location brands, replies in the brand voice under configured approval rules, and routes sensitive cases to a team. · soci.ai, 11 Oct 2026
Response timing: SOCi says the agent works around the clock and replies within hours; approval requirements can affect response speed. · soci.ai, 11 Oct 2026
Review networks: It works with Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews. · soci.ai, 11 Oct 2026
Security: SOCi lists SOC 2 Type II, SOC 3, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001, and HIPAA-aligned controls; it says a Business Associate Agreement is available on request for customers handling protected health information. · soci.ai, 10 Oct 2026
Security and compliance: SOCi says it holds SOC 2 and ISO/IEC 42001; its SOCi Shield compliance layer can monitor user-created content and stop publication when issues are flagged. · soci.ai, 11 Oct 2026
Support: SOCi provides standard support through in-platform tickets during regular business hours in the customer's time zone. · soci.ai, 10 Oct 2026
Surveys and recovery: It sends conversational surveys after visits, helps resolve dissatisfied customers in the conversation, and invites happy or recovered customers to review. · soci.ai, 11 Oct 2026
Trial: SOCi says it does not offer a free trial and scopes deployments through a custom quote and demo. · soci.ai, 11 Oct 2026
Voice of Customer: Voice of Customer groups feedback into themes and sentiment shifts by location and region, with each cluster tied to customer quotes. · soci.ai, 11 Oct 2026
What it does: Genius Reputation Agent monitors reviews for multi-location brands, replies in the brand voice under configured approval rules, and routes reviews needing human attention to the team. · soci.ai, 10 Oct 2026

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