No. 10of 30 ·Salon Reputation Management Software

SOCi Genius Reputation

Web · API

Visit site Alternatives

Freedom report

One barScore 5.3

Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SOCi Genius Reputation is ranked #10 of 30 in salon reputation management software on Freedom251. It runs on API, Web.

SOCi Genius Reputation plans and pricing

All plans

Genius Reputation Agent Custom quote based on locations and selected agents and skills · some skills have package usage limits · no per-user or per-profile fees soci.ai · 11 Oct 2026

Compared on salon reputation management software

Review sources: Google, Facebook, Yelp, Apple App Store, Punchh, Tripadvisor
Review requests: Yes
Response workflows: Yes
Sentiment analysis: Yes

Best SOCi Genius Reputation alternatives

See all 20

One bar RepuClinic Free tier No. 1$197/mo6.4 One bar Reviewgrower Free tier No. 2$30.83/mo6.4 One bar ReviewBoost Free tier No. 3$29/mo6.3 One bar TolQA Free tier No. 4Free6.3 One bar Podium Webchat No. 55.7 One bar Birdeye No. 65.6

The record

What it does: Genius Reputation Agent monitors reviews for multi-location brands, replies in the brand voice under configured approval rules, and routes reviews needing human attention to the team.
Review networks: The product tracks reviews across Google, Yelp, Facebook, Apple Maps, and other networks, and supports responses on Google, Yelp, Facebook, and TripAdvisor.
Surveys and recovery: It sends conversational surveys after customer visits and can address dissatisfaction before it becomes a negative review.
Voice of Customer: Voice of Customer groups feedback into themes and sentiment shifts by location and region, with themes tied to customer quotes.
Brand controls: Teams set tone, keyword, escalation, and approval rules, and can choose between approving every reply and allowing autonomous replies with exceptions routed to the team.
Integrations: The product page lists integrations including Google, Facebook, Yelp, Apple Maps, Punchh, Yardi, and RealPage.
Integration scope: SOCi says it offers 140+ integrations, and most are included in its platform while some enterprise or vertical systems may require custom setup or a higher tier.
Support: SOCi provides standard support through in-platform tickets during regular business hours in the customer's time zone.
Availability commitment: SOCi's service level agreement says it will use commercially reasonable efforts to maintain at least 99.5% monthly platform uptime, subject to stated exclusions.
Intended customers: SOCi describes Genius Reputation Agent as review management software for multi-location brands.
Pricing: The product page offers a free demo and directs visitors to get started, but does not state a product price.
Purpose: Genius Reputation Agent monitors reviews for multi-location brands, replies in the brand voice under configured approval rules, and routes sensitive cases to a team.
Response timing: SOCi says the agent works around the clock and replies within hours; approval requirements can affect response speed.
Escalation controls: Customers set tone, keyword, escalation, and approval requirements, and can choose between approving every reply and autonomous replies with exceptions routed to staff.

Where it ranks on Freedom251

Best Salon Reputation Management Software in 2026#10 of 30

Is SOCi Genius Reputation yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote SOCi Genius Reputation

Sources

soci.ai/genius-reviews/· checked 10 Oct 2026
soci.ai/integrations/· checked 10 Oct 2026
soci.ai/sla/· checked 10 Oct 2026
soci.ai/pricing/· checked 11 Oct 2026