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SmartFlow

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What SmartFlow is

SmartFlow is veterinary patient workflow software for managing care from admission through discharge. Its whiteboard shows each patient’s visit status and helps staff prioritize upcoming treatments. Customizable digital consent forms collect signatures and photos for patient handoffs and belongings. Treatment sheets support reusable templates, plan adjustments, and calculators for medication, diet, and fluids. Dental charts let staff record diagnoses and treatments, chart beside the patient, and take before-and-after photos. Anesthetic sheets combine one-touch vital-sign charting with procedure timers, graphs, and configurable monitoring reminders. Analytics track task completion and provide customizable reports for identifying workflow inefficiencies and setting KPIs. Estimate transfer tracks changes in real time to help reduce missed charges. SmartFlow integrates with IDEXX Cornerstone, ezyVet, and Neo. It has an iPad app and can also be accessed through Chrome on computers and TVs. The current iPad requirement is iOS 17.0 or later; Chrome and a stable network connection are recommended. Customer support is available every day of the year, and the online Knowledge Center includes product information, FAQs, training, and updates.

Who it suits

SmartFlow suits veterinary teams that need to coordinate patient visits, treatment plans, dental charting, anesthesia monitoring, and charge capture in one workflow. It is intended for practices using iPads or Chrome on computers and TVs, with integrations available for Cornerstone, ezyVet, and Neo.

What it does well

Whiteboard displays visit status and helps staff prioritize treatments.
Treatment sheets include medication, diet, and fluid calculators.
Dental charts support diagnoses, treatments, and patient-side photo capture.
Anesthetic sheets include timers, graphs, and monitoring reminders.
Customizable analytics track task completion and support KPI setting.
Integrates with Cornerstone, ezyVet, and Neo.

What to know first

Pricing is available by request rather than as a stated amount.
The iPad app requires iOS 17.0 or later.
The iPad app cannot be used with Android or Windows devices.

Limits

Pricing is provided on request. The iPad app requires iOS 17.0 or later and cannot be used with Android or Windows devices.

Getting started

Visit the SmartFlow product website.
Submit the form to have an IDEXX sales representative contact you about pricing.
Use an iPad running iOS 17.0 or later, or access SmartFlow through Chrome on a computer or TV.
Keep a stable network connection available.

Verdict

Choose SmartFlow if your veterinary team needs patient workflow tools spanning admission, treatment, anesthesia, and discharge. Its iPad and Chrome access, customizable forms, and listed IDEXX integrations support that workflow. Look elsewhere if your team relies on the iPad app from an Android or Windows device.

Questions

How much does SmartFlow cost?

SmartFlow is paid, and pricing is available on request. Prospective customers can submit a form for an IDEXX sales representative to contact them.

Which devices can run SmartFlow?

SmartFlow has an iPad app and is accessible through Chrome on computers and TVs. The iPad app requires iOS 17.0 or later and cannot be used with Android or Windows devices.

Which systems does SmartFlow integrate with?

The IDEXX integrations page lists SmartFlow for Cornerstone, ezyVet, and Neo.

What workflow tools does SmartFlow include?

It includes a patient-status whiteboard, digital consent forms, treatment sheets, dental charts, anesthetic sheets, analytics, and estimate transfer.

What support is available?

Customer support is available seven days a week, year-round, with phone lines listed for North America, the UK, New Zealand, Australia, and international callers.

Where can users find training and service updates?

The Knowledge Center provides product information, FAQs, training, and updates. The status page provides service issue and update information online around the clock.

Facts from SmartFlow's own pages

Analytics: Analytics include customizable reporting, task completion rates, and data to help teams set goals and KPIs. · software.idexx.com, 11 Oct 2026
Anesthesia: Anesthetic sheets offer one-touch vital-sign charting, procedure timers, trending and graphing, and customizable monitoring reminders. · software.idexx.com, 11 Oct 2026
Care flow: Its whiteboard shows patient visit status and helps staff prioritize upcoming treatments. · software.idexx.com, 4 Oct 2026
Charge capture: Estimate transfer enables real-time trackable changes intended to help minimize missed charges. · software.idexx.com, 11 Oct 2026
Dental charts: Digital dental charts support recording diagnoses and treatments, patient-side charting, and before-and-after photos. · software.idexx.com, 11 Oct 2026
Digital forms: Its customizable digital consent forms support electronic signatures and photo capture for check-in and patient handoff. · software.idexx.com, 11 Oct 2026
Founded: 1983 · software.idexx.com, 28 Sept 2026
Headquarters: Westbrook, Maine, United States · software.idexx.com, 28 Sept 2026
Help resources: The SmartFlow Knowledge Center provides product information, FAQs, training, and updates, and the status page lists issues and updates online 24/7/365. · software.idexx.com, 11 Oct 2026
Integrations: IDEXX lists SmartFlow as integrating with Cornerstone, ezyVet, and Neo. · software.idexx.com, 11 Oct 2026
Knowledge resources: The SmartFlow Knowledge Center offers product information, FAQ answers, training, and updates, while the status page provides service issue and update information online 24/7/365. · software.idexx.com, 4 Oct 2026
Patient visibility: It gives teams visibility into patient workflows and treatment status, with up-to-date information available from anywhere in the practice. · software.idexx.com, 11 Oct 2026
Pricing availability: The product page directs prospective customers to submit a form for an IDEXX sales representative to contact them and does not state a price. · software.idexx.com, 4 Oct 2026
Provider: IDEXX describes itself as a provider of diagnostic and software products and services. · idexx.com, 11 Oct 2026
Purpose: SmartFlow is veterinary workflow software that streamlines the patient visit from admission to discharge. · software.idexx.com, 11 Oct 2026
Security: IDEXX's SmartFlow data protection agreement describes security measures including access authentication, firewalls, antivirus protection, intrusion detection or prevention, and access logging. · idexx.com, 11 Oct 2026
Support: SmartFlow customer support is offered seven days a week, 365 days a year, with regional phone numbers and an email address listed. · software.idexx.com, 11 Oct 2026
Supported devices: SmartFlow has an iPad app and is accessible through Chrome on computers and TVs; its iPad app cannot be used with Android or Windows devices. · docs.smartflowsheet.com, 4 Oct 2026
System requirements: The current requirements specify iOS 17.0 or later for iPads and recommend Chrome and a stable network connection. · docs.smartflowsheet.com, 4 Oct 2026
Treatment sheets: Treatment sheets include customizable templates, on-the-fly plan adjustments, and medication, diet, and fluid calculators. · software.idexx.com, 11 Oct 2026
Whiteboard: The electronic whiteboard shows patient visit flow and status and can be customized for hospital, exam, surgery, and boarding areas. · software.idexx.com, 11 Oct 2026

Where SmartFlow stands on Freedom251

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