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SIPcity Cloud PBX
What SIPcity Cloud PBX is
SIPcity Cloud PBX is a paid business phone system from an Australian maker. It manages business numbers and call flows through VoIP calling and messaging, supporting multiple business numbers and one included user. Call handling includes an auto attendant, custom routing, queuing, recording, voicemail to email, voicemail transcription, call screening and simultaneous ring. Calling, messaging and meetings are available through iOS and Android apps, a desktop app and web access. Integrations listed include HubSpot, LiveAgent and My Care CRM, with Google and Microsoft contact syncing also described. SIPcity says calls, messages and meetings use TLS encryption. The service is offered to Australian businesses providing a registered ABN, ARBN or ACN. It requires at least 100 kbps uncontested upstream and downstream bandwidth per VoIP call. Unlimited calling follows its Acceptable Use Policy, while 13/1300 calls cost 35c each.
Who it suits
It suits Australian businesses needing VoIP calling, multiple numbers and custom call handling across mobile, desktop and web apps. A registered ABN, ARBN or ACN is required.
What it does well
- Multiple business numbers supported
- Custom call routing and auto attendant
- Voicemail transcription included
- Apps for iOS, Android, desktop and web
- TLS encryption for calls and messages
What to know first
- No free plan
- One included user
- 13/1300 calls cost 35c each
- Requires Australian business registration
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud Connect | per user/month; payable monthly in advance; inclusive of GST · 1 local number · unlimited local, national and mobile minutes subject to Acceptable Use Policy · 1 concurrent call · 1-month contract | $19.99 a month |
| Teams Connect | per user/month; payable monthly in advance; inclusive of GST · 1 local number · unlimited local, national and mobile minutes subject to Acceptable Use Policy · 1 concurrent call · requires Microsoft 365 Enterprise and Teams Phone licences · 1-month contract | $24.99 a month |
| Connect Plus | per user/month; payable monthly in advance; inclusive of GST · 1 local number · unlimited local, national and mobile minutes subject to Acceptable Use Policy · 1 concurrent call · 1-month contract | $24.99 a month |
| Flex | per user/month; payable monthly in advance; inclusive of GST · 1 local number · pay-as-you-go calling · 1 concurrent call · 8c/min local and national · 12c/min Australian mobiles · 1-month contract | $5 a month |
As sipcity.com.au lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
SIPcity Cloud PBX combines broad call-handling options with apps across major device types. Buyers should confirm plan costs and ensure their Australian business and network meet the listed requirements.
Facts from SIPcity Cloud PBX's own pages
- Add-ons
- SIPcity says add-ons require a calling plan; listed examples include mobile numbers, virtual fax, 1300, 1800 and international numbers. · sipcity.com.au, 12 Oct 2026
- Apps
- SIPcity lists iOS and Android mobile apps, a desktop app and web access for calling, messaging and meetings. · sipcity.com.au, 12 Oct 2026
- Auto attendant
- Yes · sipcity.com.au, 22 Sept 2026
- Business numbers
- multiple · sipcity.com.au, 22 Sept 2026
- Business scope
- The plan details say the service is available to Australian business customers who provide a registered ABN, ARBN or ACN. · sipcity.com.au, 12 Oct 2026
- Call handling
- The listed call features include auto attendant, call routing, call queuing, call recording, voicemail to email, call screening and simultaneous ring. · sipcity.com.au, 12 Oct 2026
- Calling limitation
- Unlimited calling is subject to SIPcity’s Acceptable Use Policy, and calls to 13/1300 numbers are listed at 35c per call. · sipcity.com.au, 12 Oct 2026
- Call routing
- custom · sipcity.com.au, 22 Sept 2026
- Desktop and mobile apps
- Yes · sipcity.com.au, 22 Sept 2026
- Free plan
- No · sipcity.com.au, 22 Sept 2026
- Headquarters
- Australia · sipcity.com.au, 19 Oct 2026
- Included users
- 1 · sipcity.com.au, 22 Sept 2026
- Integrations
- The integrations page lists HubSpot, LiveAgent and My Care CRM, and the features page also describes Google and Microsoft contact syncing. · sipcity.com.au, 12 Oct 2026
- Maker
- SIPcity is the trading name of Blast Technologies Pty Ltd, which the company says is located in Australia. · sipcity.com.au, 12 Oct 2026
- Network requirements
- SIPcity requires mobile or fixed broadband, with at least 100 kbps of uncontested upstream and downstream bandwidth per VoIP call for optimal quality. · sipcity.com.au, 12 Oct 2026
- Product
- SIPcity describes its Cloud PBX as a business phone system for managing numbers and call flows, with VoIP calling and messaging. · sipcity.com.au, 12 Oct 2026
- Security
- SIPcity says every call, message and meeting is encrypted with TLS. · sipcity.com.au, 12 Oct 2026
- Support
- Customers can call SIPcity during Australian Eastern business hours for account balance and usage help, or email or chat from their Cloud PBX account for other assistance. · sipcity.com.au, 12 Oct 2026
- Voicemail transcription
- Yes · sipcity.com.au, 22 Sept 2026
Where SIPcity Cloud PBX stands on Freedom251
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