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ShowUp

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What ShowUp is

ShowUp is a software-as-a-service platform for UK private healthcare clinics that sends appointment reminder SMS messages and helps staff try to refill cancelled or unattended slots. When a slot becomes available, it can message one waitlisted patient at a time; clinic staff must then book that patient manually. ShowUp does not change appointments in a practice management system or write to the clinic diary. Its Cliniko connection is read-only, and clinic API credentials are stored encrypted. The product is temporarily offline while it is being improved. It is a paid service with no free plan and is listed for web and API use, with two-way SMS and delivery reports. ShowUp is not a patient record or clinical system and must not hold clinical records, diagnoses, treatment details, or other special category health data. Published safeguards include enforced multi-factor authentication, clinic-level database isolation, encryption in transit, audit logging, and automated retention and deletion. Patient data is processed in the EU; account data and recovery alert details handled by Resend are processed in the United States. Patient data is deleted 24 months after a patient's last appointment.

Who it suits

ShowUp is intended for UK private healthcare clinics that want to send appointment reminders and offer newly available slots to waitlisted patients. Clinics need staff to complete bookings manually.

What it does well

  • Sends appointment reminders and delivery reports by SMS.
  • Can offer an available slot to one waitlisted patient at a time.
  • Cliniko connection is read-only, with encrypted API credentials.
  • Published safeguards include multi-factor authentication and audit logging.
  • Automates patient-data retention and deletion.

What to know first

  • Temporarily offline while the product is being improved.
  • Does not book, move, or cancel appointments in clinic systems.
  • Must not be used to hold clinical records or diagnoses.
  • No free plan.

Verdict

ShowUp is designed to support reminders and manual recovery of open appointment slots, not to manage a clinic diary or clinical records. Its temporary offline status and limits on patient data use are important considerations.

Facts from ShowUp's own pages

Appointment system limits
ShowUp does not book, move or cancel appointments in a clinic’s practice management system, and it does not write to the clinic’s diary. · getshowup.co.uk, 5 Oct 2026
Availability
ShowUp is temporarily offline while the product is being improved. · getshowup.co.uk, 5 Oct 2026
Booking API
The terms describe an API key clinics may be issued for submitting bookings, and say ShowUp may rate limit, suspend or revoke a key that risks the platform or patients. · getshowup.co.uk, 5 Oct 2026
Cliniko integration
The Cliniko connection is read-only, and the clinic’s API credentials are stored encrypted. · getshowup.co.uk, 5 Oct 2026
Data locations
The sub-processor list says patient data is processed in the EU by Supabase in Ireland, Twilio in Ireland and Railway in EU West, while Resend processes account data and recovery alert details in the United States. · getshowup.co.uk, 5 Oct 2026
Data retention
Patient data is automatically deleted 24 months after a patient’s last appointment, and clinic data is deleted within 31 days after subscription cancellation. · getshowup.co.uk, 5 Oct 2026
Headquarters
Stapleford, Nottingham, UK · getshowup.co.uk, 28 Sept 2026
Patient data limits
ShowUp is not a patient record or clinical system and must not be used to hold clinical records, diagnoses, treatment details or other special category health data. · getshowup.co.uk, 5 Oct 2026
Purpose
ShowUp is a software-as-a-service platform for UK private healthcare clinics that sends appointment reminder SMS messages and helps recover cancelled or unattended appointment slots. · getshowup.co.uk, 5 Oct 2026
Recovery workflow
ShowUp can offer a freed slot by SMS to one waitlisted patient at a time, then alert staff to book that patient manually. · getshowup.co.uk, 5 Oct 2026
Security
The published security measures include enforced multi-factor authentication, per-clinic database isolation, encryption in transit, audit logging and automated retention and deletion. · getshowup.co.uk, 5 Oct 2026
Service availability
ShowUp says it aims to keep the platform available at all times but does not guarantee delivery of individual SMS messages. · getshowup.co.uk, 5 Oct 2026
Support
The terms provide support contact by email at [email protected]. · getshowup.co.uk, 5 Oct 2026

Where ShowUp stands on Freedom251

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