ServiceNow CMDB
What ServiceNow CMDB is
ServiceNow CMDB is a paid, web-based configuration management database with cloud deployment. Its listed capabilities include service mapping and dependency mapping, allowing organizations to represent relationships around services and their dependencies. Discovery imports provide a way to bring discovered information into the database, while ownership tracking records who owns managed items. The product is available through the web, and cloud is the stated deployment option. ServiceNow CMDB was founded in 2004 and is headquartered in Santa Clara, California, United States. Pricing is available on request rather than as a published amount. Organizations can therefore review the mapping, import and ownership functions against their configuration-management needs, then contact the provider for commercial details. The combination is aimed at teams that need a central database for service relationships, dependency information, discovered records and ownership assignments, with deployment handled in the cloud.
Who it suits
It suits organizations managing configuration information that need service and dependency maps, discovery imports and ownership tracking. Teams must be comfortable with a cloud deployment and requesting pricing.
What it does well
- Maps services and dependencies
- Supports discovery imports
- Tracks ownership
- Cloud deployment
- Web-based access
What to know first
- Pricing is available on request
- Cloud is the listed deployment option
- Paid product
Verdict
ServiceNow CMDB provides core mapping, discovery and ownership functions in a cloud, web-based product. Prospective buyers need to request pricing and assess whether those capabilities fit their configuration-management processes.
Facts from ServiceNow CMDB's own pages
- Founded
- 2004 · servicenow.com, 23 Sept 2026
- Headquarters
- Santa Clara, California, United States · servicenow.com, 23 Sept 2026
Where ServiceNow CMDB stands on Freedom251
- CMDB Software#38 of 39