Second Nature

What Second Nature is

Second Nature combines Resident Onboarding with a Resident Benefits Package for property managers serving residents and investors. Its mobile-first onboarding replaces static documents with a guided process for lease responsibilities, benefits, and move-in tasks. Residents can review lease terms, sign electronically, enroll in benefits, and track tasks with automated reminders. Maestro tailors onboarding and benefits by property type, location, or resident profile, and automates communications. It connects to a property accounting system through an API; Second Nature maps custom fields, GL codes, and other data during setup. The package offers seven benefits: renters insurance, credit building, filter delivery, pest control, resident rewards, move-in concierge, and identity protection. The insurance program tracks resident coverage, with listed coverage up to $300k. Residents receive login passcodes by email and text, and the onboarding page says new portals or logins are not required. The Resident Benefits Package is listed at $20 a month, while resident costs are described as $20 to $80/mo depending on benefits, market, and property manager discretion. The company says it charges for services after the property manager receives resident payment for benefits.

Who it suits

Second Nature is designed for property managers who want guided onboarding and resident benefits for their properties. Residents can use its onboarding process to review lease terms, enroll in benefits, and manage move-in tasks.

Limits

The listed Resident Benefits Package costs $20 a month, while residents can expect $20 to $80 per month depending on benefits, market, and property-manager discretion. The package also lists a $500 refundable deposit.

Getting started

1. Open the Second Nature website
2. Request pricing and service details
3. Connect Maestro to the property accounting system through its API
4. Have Second Nature map custom fields, GL codes, and other data
5. Select benefits for the Resident Benefits Package
6. Residents receive login passcodes by email and text

Verdict

Second Nature combines resident onboarding with a managed benefits package and property-accounting integration. Costs depend on the benefits, market, and property manager’s discretion.