SearchUnify Virtual Assistant
What SearchUnify Virtual Assistant is
SearchUnify Virtual Assistant (SUVA) is a web-based, cloud AI chatbot for customer self-service and employee IT or HR support. It provides contextual, intent-aware conversations that can continue across multiple turns, using NLP and generative AI. Its Federated Retrieval Augmented Generation approach grounds answers in enterprise knowledge, and responses can include linked sources. Role-based access controls adjust replies to user roles and permissions. SUVA supports multilingual interactions, image uploads, and FAQ-described speech-to-text and text-to-speech. A visual flow builder, AI bot generation, and knowledge-base answers are listed capabilities. Users can create, track, update, and manage support cases in the conversation, or transfer a conversation with context to a live agent. The service can use public, partner-provisioned, or in-house inference models, including OpenAI, Hugging Face, Claude, and Azure examples. Governance includes policy controls, access controls, real-time guardrails, audit infrastructure, SOC 2 Type II, and ISO certifications. Pricing is on request, with a 7-day trial.
Who it suits
SUVA suits organizations seeking customer self-service or employee IT and HR support. It is intended for teams needing multilingual conversations, enterprise knowledge answers, case handling, and live-agent handoff.
What it does well
- Contextual, multi-turn conversations
- Grounded answers with linked sources
- Live-agent handoff preserves context
- Multilingual and image support
- Visual flow builder and AI bot generation
What to know first
- Pricing is available only on request
- Web platform listed
- Trial offers two content sources
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pricing | Pricing depends on specific needs; contact SearchUnify for details. | On request |
As searchunify.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
SUVA combines enterprise-grounded conversational support with case management and agent transfer. Its role controls, governance features, and model options are relevant to organizations with structured support requirements.
Facts from SearchUnify Virtual Assistant's own pages
- Access controls
- Role-based access controls tailor responses to user roles and permissions. · searchunify.com, 12 Oct 2026
- Agent handoff
- It can hand conversations to live agents with conversation context transferred. · searchunify.com, 12 Oct 2026
- AI bot generation
- Yes · searchunify.com, 22 Sept 2026
- Case management
- Users can create, track, update, and manage support cases within the conversation experience. · searchunify.com, 12 Oct 2026
- Citations
- Responses can include linked knowledge sources as references. · searchunify.com, 12 Oct 2026
- Conversations
- It supports contextual, intent-aware, multi-turn conversations using NLP and generative AI. · searchunify.com, 12 Oct 2026
- Deployment channels
- multichannel · searchunify.com, 22 Sept 2026
- Founded
- 2016 · searchunify.com, 28 Sept 2026
- Grounded answers
- SUVA uses a Federated Retrieval Augmented Generation approach to ground responses in enterprise knowledge. · searchunify.com, 12 Oct 2026
- Headquarters
- Mountain View, California, USA · searchunify.com, 28 Sept 2026
- Human handoff
- Yes · searchunify.com, 22 Sept 2026
- Intended users
- The maker presents SUVA for customer self-service and employee IT and HR support. · searchunify.com, 12 Oct 2026
- Knowledge-base answers
- Yes · searchunify.com, 22 Sept 2026
- Languages and media
- SUVA supports multilingual interactions and image uploads; its product FAQ also describes speech-to-text and text-to-speech capabilities. · searchunify.com, 12 Oct 2026
- LLM integrations
- The product FAQ says SUVA supports public, partner-provisioned, and in-house inference models, naming OpenAI, Hugging Face, Claude, and Azure among examples. · searchunify.com, 12 Oct 2026
- Pricing limit
- The maker does not publish a SUVA price on the pages reviewed and directs prospective customers to contact sales for pricing details. · searchunify.com, 12 Oct 2026
- Purpose
- SearchUnify Virtual Assistant (SUVA) provides autonomous, personalized support for customer and employee queries. · searchunify.com, 12 Oct 2026
- Security
- SearchUnify says its governance framework includes policy controls, access controls, real-time guardrails, and audit infrastructure; its governance page lists SOC 2 Type II and ISO certifications. · searchunify.com, 12 Oct 2026
- Support
- SearchUnify's FAQ offers a 7-day free trial with two content sources and free email support with a 24-hour turnaround; it also mentions premium support packages. · searchunify.com, 12 Oct 2026
- Supported platforms
- The maker describes SUVA as a cloud-based AI-powered chatbot for customer support and HR support. · docs.searchunify.com, 12 Oct 2026
- Visual flow builder
- Yes · searchunify.com, 22 Sept 2026
Where SearchUnify Virtual Assistant stands on Freedom251
- Chatbot Builders#169 of 257