No. 120of 189 ·Email Marketing Software

SAP Emarsys

Web · API

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Freedom report

One barScore 5.3

Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SAP Emarsys is ranked #120 of 189 in email marketing software on Freedom251. It runs on API, Web.

SAP Emarsys plans and pricing

All plans

SAP Engagement Cloud Contact sales for pricing emarsys.com · 12 Oct 2026

Compared on email marketing software

Email automation: Yes

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The record

Product name: SAP says SAP Emarsys is now SAP Engagement Cloud, with existing Emarsys capabilities remaining available and supported.
What it does: The platform connects enterprise and customer data to orchestrate real-time, personalized customer interactions across channels.
Automation: It supports single-channel campaigns and cross-channel customer journeys activated by real-time events.
Channels: The site lists email, SMS, mobile, web, digital ads, conversational messaging, direct mail, and in-store among its engagement channels.
Personalization: AI and customer and business context can be used to tailor audiences, content, offers, and recommendations across channels.
AI and analytics: The platform describes AI-assisted audience identification, campaign activation, content personalization, and performance analysis, alongside reporting and analytics.
Integrations: Its integration ecosystem covers commerce, data, channels, marketing, and content, with partner integrations for connecting external solutions.
SAP connectivity: The site names SAP S/4HANA, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Business Data Cloud among connected SAP systems and services.
Security and architecture: SAP describes the platform as API-first and enterprise-ready, with embedded security and governance in a cloud-native architecture.
Privacy: SAP Emarsys’s privacy statement describes processing of personal data and data protection rights, including access, correction, deletion, and restriction requests.
Support: The support page advertises 24/7 guidance, support in 10 languages from 13 locations, and phone, web ticket, and web chat contact options.
Support metrics: The support page states 99.97% solutions uptime and a 37-minute initial response time.
Intended customers: SAP describes the solution for consumer-focused industries and B2B organizations, including retail, e-commerce, manufacturing, and travel and hospitality.
Founded: 2000

Where it ranks on Freedom251

Best Email Marketing Software in 2026#120 of 189
Best Marketing Automation Software in 2026#103 of 131

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Sources

emarsys.com· checked 12 Oct 2026
emarsys.com/omnichannel-integrations/· checked 12 Oct 2026
emarsys.com/privacy-statement/· checked 12 Oct 2026
emarsys.com/why-emarsys/support/· checked 12 Oct 2026
emarsys.com/request-pricing/· checked 12 Oct 2026