Freedom251 › Restaurant CRM Software
Restaurant Platforms Guest CRM
What Restaurant Platforms Guest CRM is
Restaurant Platforms Guest CRM is a web-based customer relationship tool for restaurants. Profiles can hold contact details, lifetime spend, visit count, favorite items, last order, and loyalty status. The system automatically creates VIP, first-timer, and lapsed-customer segments from customer data. Restaurants can use these profiles for targeted email and SMS messages, loyalty rewards, and win-back offers. Restaurant Platforms says restaurants own their records and can export them at any time. Listed packages include Stripe payments, while POS synchronization is promised only when a connector is certified for the exact restaurant. Plans are priced per location in CAD with a 12-month initial agreement; annual prepayment saves 10% on the subscription. Direct Revenue costs C$299 a month plus a 1,500 CAD implementation fee, Guest Growth costs 599.00 CAD plus 2,500 CAD implementation, and AI Front Desk costs 999.00 CAD plus 3,500 CAD implementation and includes 500 connected voice minutes. The Founding Pilot is limited to the first 10 qualified paying locations.
Who it suits
It is aimed at independent restaurants and owners in Canada and the Greater Toronto Area that want guest profiles, segmentation, and email or SMS marketing. Multi-location and franchise use requires commercial review.
What it does well
- Detailed guest profiles
- Automatic customer segments
- Email and SMS outreach
- Restaurant-owned exportable records
- Founder-led launch support
What to know first
- No free plan or trial
- 12-month initial agreement
- Plans priced per location
- Founding Pilot limited to 10 locations
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Direct Revenue | Monthly; 12-month initial agreement; + $1,500 one-time implementation per location · Customer accounts, order history, basic CRM, loyalty and offers · Restaurant-owned website · Direct pickup ordering | C$299 a month |
| Guest Growth | Monthly; 12-month initial agreement; + $2,500 one-time implementation per location · Everything in Direct Revenue · Reservations, waitlist, table pacing and reminders · Catering pipeline · Enhanced guest segments | C$599 a month |
| AI Front Desk | Monthly; 12-month initial agreement; + $3,500 one-time implementation per location · Everything in Guest Growth · 500 connected voice minutes · $0.85 CAD per additional connected minute | C$999 a month |
As restaurantplatforms.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
Restaurant Platforms Guest CRM combines restaurant guest data, automatic segments, and targeted outreach with stated ownership and export controls. Its per-location pricing, implementation fees, agreement term, and pilot limits should be reviewed before purchase.
Facts from Restaurant Platforms Guest CRM's own pages
- AI data use
- The terms say identifiable restaurant and customer data are not used to train public or third-party foundation AI models. · restaurantplatforms.com, 7 Oct 2026
- Automatic segments
- VIP, first-timer, and lapsed customer groups are formed automatically from customer data. · restaurantplatforms.com, 7 Oct 2026
- Availability limit
- The Founding Pilot is limited to the first 10 qualified paying locations, with capabilities confirmed for each restaurant before agreement. · restaurantplatforms.com, 7 Oct 2026
- CRM profiles
- Profiles include lifetime spend, visit count, favorite items, last order, loyalty status, and contact details. · restaurantplatforms.com, 7 Oct 2026
- Data ownership
- The company says the restaurant owns its customer records and can export them at any time. · restaurantplatforms.com, 7 Oct 2026
- Integrations
- Stripe payments are included in the listed packages; POS transaction synchronization is promised only for a connector certified for the exact restaurant. · restaurantplatforms.com, 7 Oct 2026
- Marketing
- Customer profiles can power targeted texts and emails, loyalty rewards, and win-back offers. · restaurantplatforms.com, 7 Oct 2026
- Multi-location
- The Founding Pilot covers one approved location per agreement; multi-location and franchise scope requires commercial review. · restaurantplatforms.com, 7 Oct 2026
- Pricing scope
- The listed plans are priced per location in CAD and have a 12-month initial agreement; annual prepayment saves 10% on the subscription. · restaurantplatforms.com, 7 Oct 2026
- Privacy and security
- The privacy policy says access is restricted by role and service purpose, and safeguards include authentication, tenant boundaries, encryption in transit, and operational monitoring. · restaurantplatforms.com, 7 Oct 2026
- Support and onboarding
- The company describes founder-led managed launches that include configuration, testing, team training, and launch support. · restaurantplatforms.com, 7 Oct 2026
- Target customers
- Restaurant Platforms says it is built for independent restaurants and owners in Canada and the Greater Toronto Area. · restaurantplatforms.com, 7 Oct 2026
Where Restaurant Platforms Guest CRM stands on Freedom251
- Restaurant CRM Software#24 of 27